Title: First Call Resolution (FCR)_IM 1  
Owner: Chilukuri Srinivasa Reddy
Creator: Chilukuri Srinivasa Reddy Aug 19, 2019
Last Changed by: Mayuresh Balaji Kamble (Unlicensed) Apr 23, 2024
Tiny Link: (useful for email) https://eitdocs.atlassian.net/wiki/x/-E1IAQ
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Alps (121)
    Page: Administrators IM 1
    Page: Analyst Dashboard_IM 1
    Page: Analysts_IM 1
    Page: Assigned to Workgroup Report_IM 1
    Page: Audit Flow_IM 1
    Page: Audit Log 1
    Page: Auto Complete Assistance_IM 1
    Page: Average Response and Resolution Report IM 1
    Page: AVG Incident Per User Report 1
    Page: Chatting with Analysts_IM 1
    Page: CI Report_IM 1
    Page: Configuring Auto Work Orders 1
    Page: Configuring Category Incident Management 1
    Page: Configuring Checklist IM 1
    Page: Configuring Classification IM 1
    Page: Configuring Closure Codes IM 1
    Page: Configuring Cost_IM 1
    Page: Configuring Custom Fields for Incident Management 1
    Page: Configuring End User Incident Details Page 1
    Page: Configuring ETR E-mail Notifications 1
    Page: Configuring Feedback 1
    Page: Configuring Impact IM 1
    Page: Configuring Incident E-mail Notifications 1
    Page: Configuring Incident Evaluator_IM 1
    Page: Configuring Incident Management Module 1
    Page: Configuring Information Ticker 1
    Page: Configuring Log Incident Page 1
    Page: Configuring Major Incidents 1
    Page: Configuring Mapping Profile_IM 1
    Page: Configuring Pending Reasons 1
    Page: Configuring Priority Matrix IM 1
    Page: Configuring Priority_IM 1
    Page: Configuring Resolution Codes IM 1
    Page: Configuring Rules IM 1
    Page: Configuring SLA Matrix By CI IM 1
    Page: Configuring SLA Matrix IM 1
    Page: Configuring SLA Service Windows IM 1
    Page: Configuring SMS Notification_IM 1
    Page: Configuring TFS Profile Mapping_IM 1
    Page: Configuring TFS Project_IM 1
    Page: Configuring Urgency_IM 1
    Page: Configuring User Types_IM 1
    Page: Configuring Voice Call Notifications_IM 1
    Page: Configuring Work Item Fields_IM 1
    Page: Configuring Workgroup SLA Window_IM 1
    Page: Creating Work Orders_IM 1
    Page: CSAT Survey 1
    Page: Customer Satisfaction Survey (CSAT)_IM 1
    Page: Daily Incident Report 1
    Page: End User Dashboard_IM 1
    Page: End Users_IM 1
    Page: Feedback Moderation 1
    Page: Incident and Service Request Monthly Trend Report 1
    Page: Incident Bounce Report_IM 1
    Page: Incident Breakup By Priority 1
    Page: Incident by Category Report 1
    Page: Incident By Device Report 1
    Page: Incident Classification and Category Repor_IM 1
    Page: Incident Classification Pareto Chart Report 1
    Page: Incident Closure Code Report 1
    Page: Incident CSAT by Workgroup Report 1
    Page: Incident Customer CSAT Report 1
    Page: Incident Dashboard 1
    Page: Incident FCR Report 1
    Page: Incident Feedback Report 1
    Page: Incident Management 1
    Page: Incident Resolution Category Pareto Chart Report 1
    Page: Incident Resolution Summary By User Custom Attribute Report 1
    Page: Incident Response and Resolution Time Trend Report 1
    Page: Incident SLA by Analyst Report 1
    Page: Incident SLA by Customer Report 1
    Page: Incident SLA by Location Report 1
    Page: Incident SLA by User Type Report 1
    Page: Incident SLA by Workgroup Report 1
    Page: Incident SLA Trend 1
    Page: Incident Status Report 1
    Page: Incident Status_IM 1
    Page: Incident Trend by User Category 1
    Page: Incident Trend Report 1
    Page: Incident Vs Problem_IM 1
    Page: Incident Vs. Resolution Time Report 1
    Page: Inflow Incident Timeline 1
    Page: Kiosk Utilization Report 1
    Page: Logging Incident for an Asset_IM 1
    Page: Logging Incidents for Users 1
    Page: Logging Incidents_IM 1
    Page: Major Incidents_IM 1
    Page: Managing My Incidents 1
    Page: Mapping Field Values_IM 1
    Page: Mapping Standard Operational Procedures_IM 1
    Page: Medium Wise Incidents Report 1
    Page: Monitoring SLA_IM 1
    Page: Open Incident Category Pareto Chart Report 1
    Page: Open Incident Report 1
    Page: Parent and Child Incidents IM 1
    Page: Parent and Child Relationship IM 1
    Page: Pending Incident Report 1
    Page: Reminder Details 1
    Page: Remote Desktop IM 1
    Page: Remote Desktop Sharing 1
    Page: Reopened Incident Report 1
    Page: Resolved Incidents Against Time Frame 1
    Page: Response Time Vs. Resolution Time IM 1
    Page: Search Incidents Report 1
    Page: Sending E-mails 1
    Page: SLA, OLA, and UC IM 1
    Page: Templates and Rules IM 1
    Page: TFS-SUMMIT Integration_IM 1
    Page: Top 20 Callers for Incident Report 1
    Page: Top 20 Classification Report 1
    Page: Vendor SLA Report 1
    Page: View Reports 1
    Page: Viewing and Updating Incident Details 1
    Page: Viewing and Updating My Workgroup Incidents 1
    Page: Viewing and Updating Work Orders 1
    Page: Viewing My Incidents List_IM 1
    Page: Viewing Updating My Incidents_IM 1
    Page: Work Order Search Report 1
    Page: Work Orders 1
    Page: Work Orders IM 1
    Page: Workgroup Effort Report 1
Labels
Global Labels (4)
Time Editor  
Apr 23, 2024 15:42 Mayuresh Balaji Kamble (Unlicensed) View Changes
Updated the digi-accordion macro with the following parameter(s): []
Apr 22, 2024 14:25 Shilpa K View Changes
Updated the digi-accordion macro with the following parameter(s): []
Apr 22, 2024 12:46 Shilpa K View Changes
Updated the panel macro with the following parameter(s): [bgColor]
Apr 22, 2024 10:07 Shilpa K View Changes
Scroll Exporter macro migration
Apr 19, 2024 14:38 Mayuresh Balaji Kamble (Unlicensed)  
Updated the hideelements-macro macro with the following parameter(s): []
Outgoing Links
Production (4)     Page: SUMMIT Release Notes
    Page: Installation Guide
    Page: Other Documents
    Page: Service Management
Alps (76)     Page: Chatting with Analysts_IM 1
    Page: Remote Desktop IM 1
    Page: Viewing and Updating Incident Details 1
    Page: Incident Management 1
    Page: Configuring Cost_IM 1
    Page: Logging Incidents for Users 1
    Page: Customer Satisfaction Survey (CSAT)_IM 1
    Page: Configuring Feedback 1
    Page: Configuring Major Incidents 1
    Page: Incident Status_IM 1
    Page: Configuring Log Incident Page 1
    Page: Sending E-mails 1
    Page: Configuring Incident Evaluator_IM 1
    Page: Configuring Auto Work Orders 1
    Page: Configuring Classification IM 1
    Page: Configuring Priority_IM 1
    Page: Configuring Resolution Codes IM 1
    Page: Work Orders IM 1
    Page: Mapping Standard Operational Procedures_IM 1
    Page: Work Orders 1
    Page: Mapping Field Values_IM 1
    Page: Creating Work Orders_IM 1
    Page: Logging Incident for an Asset_IM 1
    Page: Configuring SLA Matrix IM 1
    Page: Audit Log 1
    Page: CSAT Survey 1
    Page: Major Incidents_IM 1
    Page: Viewing Updating My Incidents_IM 1
    Page: TFS-SUMMIT Integration_IM 1
    Page: Configuring End User Incident Details Page 1
    Page: Configuring Custom Fields for Incident Management 1
    Page: View Reports 1
    Page: Remote Desktop Sharing 1
    Page: Configuring TFS Project_IM 1
    Page: Configuring Rules IM 1
    Page: Logging Incidents_IM 1
    Page: Configuring Incident Management Module 1
    Page: Incident Vs Problem_IM 1
    Page: Auto Complete Assistance_IM 1
    Page: Configuring Incident E-mail Notifications 1
    Page: Configuring SLA Matrix By CI IM 1
    Page: Administrators IM 1
    Page: Viewing and Updating My Workgroup Incidents 1
    Page: Configuring User Types_IM 1
    Page: Configuring Urgency_IM 1
    Page: Viewing My Incidents List_IM 1
    Page: Configuring Work Item Fields_IM 1
    Page: Templates and Rules IM 1
    Page: SLA, OLA, and UC IM 1
    Page: Configuring Closure Codes IM 1
    Page: Viewing and Updating Work Orders 1
    Page: Configuring Voice Call Notifications_IM 1
    Page: Configuring TFS Profile Mapping_IM 1
    Page: Configuring ETR E-mail Notifications 1
    Page: Monitoring SLA_IM 1
    Page: Response Time Vs. Resolution Time IM 1
    Page: Configuring Pending Reasons 1
    Page: Configuring Priority Matrix IM 1
    Page: First Call Resolution (FCR)_IM 1
    Page: End Users_IM 1
    Page: Parent and Child Incidents IM 1
    Page: Incident FCR Report 1
    Page: Configuring Information Ticker 1
    Page: Analyst Dashboard_IM 1
    Page: Configuring SMS Notification_IM 1
    Page: Parent and Child Relationship IM 1
    Page: Configuring Workgroup SLA Window_IM 1
    Page: Audit Flow_IM 1
    Page: Configuring Checklist IM 1
    Page: Feedback Moderation 1
    Page: Configuring Category Incident Management 1
    Page: Managing My Incidents 1
    Page: End User Dashboard_IM 1
    Page: Configuring Impact IM 1
    Page: Configuring Mapping Profile_IM 1
    Page: Configuring SLA Service Windows IM 1