E-mail Parsing Optimization

Owned by Enterprise IT
May 08, 2024

Read Complete Release Notes

Feature released in SummitAI Platform (Sierra SP1 HF04)

What's New?

Earlier, all the e-mails from the configured Mailbox were parsed together to automatically log/approve/update the Incidents. Due to this, if a few e-mails were not parsed, the parsing was not getting completed. Now, the e-mails can be parsed in batches. If an e-mail in the batch does not get parsed, the e-mails in that batch only are effected.

Note:

E-mail parsing optimization is applicable only for Mailboxes configured using Exchange as Server Type.

Configuration

To parse e-mails in batches, the Administrators should add the following key in ServerMonitor.exe.config (Summit Server) or in Summit_ProxyServer.exe.config (Summit proxy):

<add key="ParserChunkSize" value="10"/>

Note:

By default, 10 e-mails are parsed in a batch from the configured Mailbox. This value can be set as per the organization's requirement.