Prerequisites Denali SP1 HF17

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Requirements

This section describes the hardware and software requirements for SummitAI IT Management Suite.

Note:

AI services need additional resources. For information, please contact the SummitAI Support team.

Application Server

Minimum Hardware Requirements

  • Intel Xeon Quad Core processor or equivalent
  • 8 GB of RAM
  • 250 GB Hard Disk (Minimum 100 GB)

Minimum Software Requirements

  • Windows 2008 R2 Enterprise edition or later
  • IIS 7.0 or above (Web Server)
  • Dot Net Framework version 4.6.2 and above
  • ASP.NET State Service start type with Automatic
  • Desktop Experience plugin (to generate Graphical reports for Push Report)

Mandatory Upgrades for SummitAI v5.6 or later Versions

To upgrade the SummitAI application to v5.6 or later version, upgrade all the SummitAI Data Collector and SummitAI Proxy Servers to v5.6 or later. Additionally, update the Agents as per the following details:


Agent

Required Version

Setup Size

Post Installation

Remarks

SAM Agent

v2.0.3.16

~8 MB

~20 - 25 MB

.NET Dependency

AVM Agent

v3.2.0.1

~6 MB

~13 - 15 MB

.NET Dependency (Framework version 4.6.2 and above)

SSI Agent

v3.0.1.17

~17 MB

~25 - 30 MB

-

MAC Agent

v2.1

~3 MB

~8 MB

-

Linux Agent

v1.3

~5 MB

~11 MB

-



Note:

Ensure that all the SummitAI Mobile applications are updated to the latest versions.

Proxy Server

Minimum Hardware Requirements 

  • Intel Xeon Quad Core processor or equivalent
  • 8 GB of RAM
  • 250 GB Hard Disk (Minimum 100 GB)

Minimum Software Requirements

  • Windows 2008 R2 Enterprise edition or later
  • IIS 7.0 or above (Web Server)
  • Dot Net Framework 4.6.2 and above
  • ASP.NET State Service start type with Automatic

 Browser Compatibility

  • Internet Explorer (IE) version - Windows 7 IE version- 8.0.7601.17514 or above.

    Note:

    With IE version 8 & 9, only End User screen for Service Management will be accessible. For all other roles, IE version 10 or above is required.               

  • Microsoft Edge version 40.15063.674.0 or above 

  • Firefox version 30 or above

    Note:

    While uploading the license information for SummitAI application using Mozilla Firefox version 42.0, an error message, “Incorrect License File!”, is displayed. This is a known issue reported by SummitAI QA team. This issue is fixed in the later versions of the Mozilla Firefox browser.            

  • Chrome version 30 or above 

  • Safari version 5.1.7

When viewing the Application, it is best to view at 1366 x 768 screen resolution.

Database Server

Minimum Hardware Requirements

  • Intel Xeon Quad Core processor or equivalent
  • 8 GB of RAM
  • 250 GB Hard Disk (Minimum 100 GB)

Minimum Software Requirements

  • Windows 2008 R2 or later
  • SQL Server 2008 R2 Standard/Enterprise

Additionally, the following SQL Server editions are supported:

  • SQL Server 2012 Standard/Enterprise
  • SQL Server 2014 Standard/Enterprise
  • SQL Server 2016 Standard/Enterprise
  • SQL Server 2017 Standard/Enterprise

    Note:

    To Support Summit Application with SQL Server 2017 Database, the customer environment must be upgraded to SQL Server 2017 Cumulative Update (CU) 18 or above.


The above mentioned minimum hardware and software requirements are for indicative purposes only. The application experience may not be the best on this minimum configuration. The performance and experience of the application depend on various factors including the customer environment.   Please contact Symphony SummitAI Sales or Support Team to understand the implementation and deployment services provided to assess your specific needs.

Additional Configurations

Push Report E-mail ID Configuration at Database Level

The following data values should be changed for these fields: FromName and FromEmailID. They should be modified as per the SMTP configuration.

Select * from summit_ appconfigsettings

Prerequisite

  1. Ensure that the key for "FusionChartPath" is available in ServerMonitor.exe config file. For example: <add key="FusionChartPath" value="Iinstallation path\Jobfiles\bin\fusionchar\" />
  2. Install/uninstall the Flash Player to execute the "FusionChartsImageSaver.dll" as follows:
  • For the 32-bit server environment follow the below steps:
    1. To uninstall the flash, download and run the flash player uninstaller (32-bit) from http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe.
    2. Open Internet Explorer, download and install the Flash Player (32-bit) from http://www.adobe.com/go/getflash/
  • For the 64-bit server environment follow the below steps:
    1. Download and install 64 Bit Flash Player from http://download.macromedia.com/pub/labs/flashplatformruntimes/flashplayer11/flashplayer11_b1_install_win_ax64_071311.exe link.

Push Notifications

The following conditions should be considered for Push Notifications:

  • The Push Notifications work only with HTTPS having DNS Entry. However, it does not work with hosted server IP address.
  • To get the notifications in the browser, internet connection is required.
  • Push Notifications do not work in browser private window.
  • “Secure Origins” must have any of the following patterns:
  1. (https, *, *)
  2. (*, localhost, *)

    Note:

    Localhost (*, localhost, *) is only applicable to use Push Notifications functionality locally in the server.

Network Prerequisites

SummitAI Web Server

Application

Default Port

Web Server Port

80 or 443 (Configurable during installation)

Mail Server Ports Help Desk: POP/SMTP/SMTPS Monitoring: SMTP

110//25/465 25

SNMP

161, 162

SSH/Telnet

22/23

WMI – DCOM & RPC (If monitoring has to be done using WMI)

135, 445, 5000, 5001 & 5002 (Changing Dynamic WMI ports to a limited port involve registry changes in target endpoints)

Applications

Application-specific ports if applications are to be monitored.

MSSQL Database Server Port

1433 (Standard Port)

DNS/LDAP (In Domain controllers, to enable AD-SSO, ADIMPORT)

53/445 /389

Mail Server Port: SMTP (Cloud Instance)

SNMP Port No. 25 is blocked for cloud instances. User can use any custom port. However, it is recommended to use custom Port No. 587.

SummitAI Proxy Server

Application

Default Port

Web Server Port

80 or 443 (Configurable during installation)

SNMP

161, 162

SSH/Telnet

22/23

WMI – DCOM & RPC (If monitoring has to be done using WMI)

135, 445, 5000, 5001 & 5002 (Changing Dynamic WMI ports to a limited port involve registry changes in target endpoints)

Applications

Application-specific ports if applications are to be monitored.

Mail Server Port: SMTP (on Premise)

25

SummitAI Data Collector Server

Application

Default Port

Web Server Port

80 or 443 (Configurable during installation)

MSSQL Database Server Port to DB Server

1433 (Standard Port)

Ports to be Opened in Firewall

For SummitAI Web Server - SummitAI Proxy Server Communication (Registration and Replication):

SummitAI Role

Ports

Direction

SummitAI Web Server

80 or 443 (Default)

Inbound and Outbound

SummitAI Proxy to SummitAI Web Server

80 or 443 (Default)

Inbound and Outbound

SummitAI Data Collector to SummitAI DB

1433 (Standard Port)

Inbound and Outbound

SummitAI Agent

80 or 443 (Configurable during installation)

Inbound and Outbound

Advanced Remote Desktop Features (Paid Version)

Webserver Listen: 8040

Relay Listen: 8041

Inbound and Outbound

Basic Remote Desktop (OOB Available)

7900 (Default)

Inbound and Outbound


Note:

The ports mentioned above are the default ports. However, they are subject to change automatically based on the port availability. Please contact us, if you face any problem. The mode of communication between the SummitAI Web Server and SummitAI Proxy is, by default, HTTP and can be modified to HTTPS.