KM_GetKnowledgeArticleList API Changes for CINDE

Owned by Naman Varma (Unlicensed)
Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment

Feature released in SummitAI AI for ITSM(Tahoe HF01)

What's New?

Two new parameters are added to the API request and four new parameters are added to the API response for KM_GetKnowledgeArticleList Service.

Service Name: KM_GetKnowledgeArticleList

Parameters for API Request are as follows:

Parameter

Description

LastModifiedDate

Date & Time Value in “yyyy-mm-ddThh:mm:ss” format with a T separator in between date & time.

For example, 2020-05-29T13:06:13

  • If value is Null/default, then no action is taken.
  • If value is a valid date, then fetch records as per lastModifiedDatecondition parameter.

LastModifiedDateCondition

If LastModifiedDate value is valid date, then fetch records as per lastModifiedDatecondition parameter:

  • Use “<” symbol to fetch records under pagination.
  • And “>” symbol to fetch Delta/latest records as per last record modified date.

Parameters for API Response are as follows:

Parameter

Description

KB_Details

Fetches value from KB_Details column in Km_Kb_Master table.

"KB_Details": "&lt;p&gt;_answer 1&lt;/p&gt;",

Expirydate

Fetches expiry date from Km_Kb_Master table.

Keywords

Populates keywords from respective column in Km_Kb_Master table.

Related_Questions

Retrieves Questions from Km_Kb_Master table in String format.
If there are multiple questions, then each question is concatenated and a “$#” separator is used to insert a new line.