Summit Tahoe SP3 HF26

Owned by Enterprise IT
Last updated: Sept 30, 2024

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What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

On this page: 


What's New?

We have fixed few customer reported issues in this release. For information about the bug fixes in this release, see Customer Fixed Issues and Known Issues. 

Improvements

Platform

The following section provides a sneak-peek of the improvement added for Platform in Tahoe SP3 HF26 B006.

Improvement NameImprovement DescriptionImprovement Benefits

Configuring IMAP for Google workspace and integrating email to ticket feature for IMAP configuration. 

User Persona: Admin

Enable automatic ticket creation in ITSM system via email-to-ticket with secure OAuth-based IMAP integration. This feature improves response times and enhances customer support workflows.

For more information, refer to Google Workspace IMAP configuration and Email to Ticket IMAP Configuration

  • Enables email-to-ticket functionality on non-Microsoft platforms using IMAP
  • Streamline customer support workflows