Incident Vs. Resolution Time Report
- Enterprise IT
- Mayuresh Balaji Kamble (Unlicensed)
- Shilpa K (Deactivated)
Owned by Enterprise IT
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment
2 min read
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Report Description
The Incident Vs. Resolution Time Report displays the time taken to resolve an Incident (for a selected set of Workgroups and the selected location).
Figure: INCIDENT VS. RESOLUTION TIME REPORT page
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the INCIDENT VS. RESOLUTION TIME REPORT page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the INCIDENT VS. RESOLUTION TIME REPORT page.
Figure: INCIDENT VS. RESOLUTION TIME REPORT Filters pop-up
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