Title: Incident Management  
Owner: manikandan.subbiah
Creator: manikandan.subbiah Jul 29, 2019
Last Changed by: Mayuresh Balaji Kamble Apr 23, 2024
Tiny Link: (useful for email) https://eitdocs.atlassian.net/wiki/x/XYB8AQ
Export As: Word · PDF  
Production (5)
    Page: Copy of SUMMIT Product Documentation
    Home page: Enterprise IT Product Documentation
    Page: Home Page New Design
    Page: Online Help
    Page: Service Management
Sierra (133)
    Page: 2020-11-17_10-57-34_.End User Dashboard vTahoe
    Page: 2020-11-17_10-57-37_.Viewing and Updating My Workgroup Incidents vTahoe
    Page: Administrators 1
    Page: Analyst Dashboard IM
    Page: Analysts
    Page: Assigned to Workgroup Report_IM
    Page: Audit Flow
    Page: Audit Log
    Page: Auto Complete Assistance
    Page: Average Response and Resolution Report
    Page: AVG Incident Per User Report
    Page: Change Management
    Page: Chatting with Analysts
    Page: CI Report_IM
    Page: Concepts 2
    Page: Configuring Application Settings
    Page: Configuring Auto Work Orders
    Page: Configuring Category IM
    Page: Configuring Checklist IM
    Page: Configuring Classification IM
    Page: Configuring Closure Codes IM
    Page: Configuring Cost 1
    Page: Configuring Custom Fields for Incident Management
    Page: Configuring End User Incident Details Page
    Page: Configuring ETR E-mail Notifications
    Page: Configuring Feedback
    Page: Configuring Impact IM
    Page: Configuring Incident E-mail Notifications
    Page: Configuring Incident Evaluator
    Page: Configuring Incident Management Module
    Page: Configuring Information Ticker
    Page: Configuring Log Incident Page
    Page: Configuring Major Incidents
    Page: Configuring Mapping Profile
    Page: Configuring Pending Reasons
    Page: Configuring Priority IM
    Page: Configuring Priority Matrix IM
    Page: Configuring Priority_SRM
    Page: Configuring Resolution Codes
    Page: Configuring Rules
    Page: Configuring SLA Matrix By CI IM
    Page: Configuring SLA Matrix IM
    Page: Configuring SLA Service Windows
    Page: Configuring SLA Service Windows IM
    Page: Configuring SMS Notification
    Page: Configuring Tenant
    Page: Configuring TFS Profile Mapping
    Page: Configuring TFS Project
    Page: Configuring Urgency IM
    Page: Configuring Urgency_SRM
    Page: Configuring User Types IM
    Page: Configuring Voice Call Notifications
    Page: Configuring Work Item Fields
    Page: Configuring Workgroup SLA Window
    Page: Copying Data from Incident Management
    Page: Creating Work Orders
    Page: CSAT Survey
    Page: Customer Satisfaction Survey
    Page: Daily Incident Report
    Page: End User Dashboard
    Page: End Users IM
    Page: Feedback Moderation
    Page: First Call Resolution
    Page: Incident and Service Request Monthly Trend Report
    Page: Incident Bounce Report_IM
    Page: Incident Breakup By Priority
    Page: Incident by Category Report
    Page: Incident By Device Report
    Page: Incident Classification and Category Repor_IM
    Page: Incident Classification Pareto Chart Report
    Page: Incident Closure Code Report
    Page: Incident CSAT by Workgroup Report
    Page: Incident Customer CSAT Report
    Page: Incident Dashboard
    Page: Incident FCR Report
    Page: Incident Feedback Report
    Page: Incident Resolution Category Pareto Chart Report
    Page: Incident Resolution Summary By User Custom Attribute Report
    Page: Incident Response and Resolution Time Trend Report
    Page: Incident SLA by Analyst Report
    Page: Incident SLA by Business Unit Report
    Page: Incident SLA by Customer Report
    Page: Incident SLA by Location Report
    Page: Incident SLA by User Type Report
    Page: Incident SLA by Workgroup Report
    Page: Incident SLA Trend
    Page: Incident Status
    Page: Incident Status Report
    Page: Incident Trend by User Category
    Page: Incident Trend Report
    Page: Incident Vs Problem
    Page: Incident Vs. Resolution Time Report
    Page: Inflow Incident Timeline
    Page: Kiosk Utilization Report
    Page: Logging Incident for an Asset
    Page: Logging Incidents
    Page: Logging Incidents for Users
    Page: Major Incidents
    Page: Managing My Incidents
    Page: Mapping Field Values
    Page: Mapping Standard Operational Procedures
    Page: Medium Wise Incidents Report
    Page: Monitoring SLA
    Page: Open Incident Category Pareto Chart Report
    Page: Open Incident Report
    Page: Parent and Child Incidents
    Page: Parent and Child Relationship
    Page: Pending Incident Report
    Page: Problem Management
    Page: Reminder Details
    Page: Remote Desktop
    Page: Remote Desktop Sharing
    Page: Reopened Incident Report
    Page: Resolved Incidents Against Time Frame
    Page: Response Time Vs. Resolution Time
    Page: Search Incidents Report
    Page: Sending E-mails
    Page: SLA, OLA, and UC
    Page: Templates and Rules
    Page: TFS-SUMMIT Integration
    Page: Top 20 Callers for Incident Report
    Page: Top 20 Classification Report
    Page: Vendor SLA Report
    Page: View Reports
    Page: Viewing and Updating Incident Details
    Page: Viewing and Updating My Workgroup Incidents
    Page: Viewing and Updating Work Orders
    Page: Viewing My Incidents List
    Page: Viewing or Updating My Incidents
    Page: Work Order Search Report
    Page: Work Orders
    Page: Work Orders IM
    Page: Workgroup Effort Report
Hierarchy
Children (1)
    Page: Analysts
Labels
Global Labels (2)
Time Editor  
Apr 23, 2024 15:29 Mayuresh Balaji Kamble View Changes
Scroll Exporter macro migration
Apr 23, 2024 15:21 Mayuresh Balaji Kamble View Changes
Scroll Exporter macro migration
Apr 22, 2024 11:27 Shilpa K View Changes
Scroll Exporter macro migration
Apr 19, 2024 17:04 Mayuresh Balaji Kamble View Changes
Updated the sv-pagetree macro with the following parameter(s): []
Apr 19, 2024 10:47 Mayuresh Balaji Kamble  
Updated the hideelements-macro macro with the following parameter(s): []
Outgoing Links
External Links (5)
    https://eitdocs.atlassian.net/wiki/display/PD/Service+Manag…
    https://eitdocs.atlassian.net/wiki/display/PD/Other+Documen…
    https://eitdocs.atlassian.net/wiki/display/PD/SUMMIT+Releas…
    https://eitdocs.atlassian.net/wiki/display/PD/SUMMITAI+Gene…
    https://eitdocs.atlassian.net/wiki/display/PD/Installation+…
Production (1)     Page: SUMMITAI Operations Management
Sierra (8)     Page: Configuring Application Settings
    Page: Creating Change Records
    Page: Logging Service Requests for Users_SRM
    Page: Creating Problem Records
    Page: Incident Management
    Page: Logging Incidents for Users
    Page: Incident Status
    Page: SummitAI IT Operations Management