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Welcome to the home page of SymphonyAI Enterprise IT documentation for end users, analysts, administrators, and IT professionals. Check out our complete help documents, installation guides, release notes, and technical articles. Summit recommends using the below Search Keyword, while searching with keywords, instead of the search on the Top right.  

For tips on how to filter results for a specific release, refer this link.

Summit documentation is open for customers and they do not need to Log in to the docs portal. The Log in button on top right is used only by the Summit Technical Documentation team to log in for contributing towards feature content deliverables.   

Apex Platform

1.0 | Service Management v6.1.0.1 | Asset Management v6.1.0.1 | Prelude (6.2)

AI for ITSM

Digital Agent 2.2 | Digital Agent 2.1 | Digital Agent 2.0.5 | Digital Agent 2.0.4 | Digital Agent 2.0.3 | Digital Agent 2.0.2 | Digital Agent 2.0.0 | Tahoe SP2 | TAHOE SP1 | Denali SP3 | Denali SP1 | Denali | Sierra SP1 | Sierra | Alps SP1 | Alps 



Platform

Elbrus SP4 | Elbrus SP3 | Elbrus SP2 | Elbrus SP1 | Elbrus | Tahoe SP3 | Tahoe SP1 | Tahoe | Denali SP3 | Denali SP1 | Denali | Sierra SP1 | Sierra | Alps SP1 | Alps 



Asset Management

Elbrus SP3 | Elbrus SP2 | Elbrus | Tahoe SP3 | Tahoe SP1 | Tahoe | Denali SP3 | Denali SP1 | Denali | Sierra SP1 | Sierra | Alps SP1 | Alps 



Mobile App

Elbrus SP4 | Elbrus SP3 | Elbrus SP2 | Elbrus | Tahoe SP3 | Tahoe SP1 | Tahoe | Denali SP3 | Denali SP1 | Sierra | Alps SP1 | Alps

Complete Guide to Setup Mobile App | SummitAI MobileApp for Microsoft Intune



API Documentation

Elbrus SP4 | Elbrus SP3 | Elbrus SP2 | Elbrus | Tahoe SP3 | Tahoe SP1 | Tahoe | Denali SP1 

Project Management

Elbrus SP2 | Elbrus SP1

Service Management

Incident Management 

Elbrus SP4 | Elbrus SP3 | Elbrus SP2 | Elbrus SP1 | Elbrus | Tahoe SP3 | Tahoe SP1 | Tahoe | Denali SP3 | Denali SP1 | Denali | Sierra SP1 | Sierra | Alps SP1 | Alps

Service Request Management 

Elbrus SP4 | Elbrus SP3 | Elbrus SP2 | Elbrus SP1 | Elbrus | Tahoe SP3 | Tahoe SP1 | Tahoe | Denali SP3 | Denali SP1 | Denali | Sierra SP1 | Sierra | Alps SP1  | Alps

Knowledge Management 

Elbrus SP4 | Elbrus SP3 | Elbrus SP2 | Elbrus SP1 | Elbrus | Tahoe SP3 | Tahoe SP1 | Tahoe | Denali SP3 | Denali SP1 | Denali | Sierra SP1 | Sierra | Alps SP1 | Alps 

Change Management 

Elbrus SP4 | Elbrus SP3 | Elbrus SP2 | Elbrus SP1 | Elbrus | Tahoe SP3 | Tahoe SP1 | Tahoe | Denali SP3 | Denali SP1 | Denali | Sierra SP1 | Sierra | Alps SP1  |  Alps 

Problem Management 

Elbrus SP4 | Elbrus SP3 | Elbrus SP2 | Elbrus SP1 | Elbrus | Tahoe SP3 | Tahoe SP1 | Tahoe | Denali SP3 | Denali SP1 | Denali | Sierra SP1 | Sierra | Alps SP1 | Alps

CMDB 

Elbrus SP4 | Elbrus SP3 | Elbrus SP2 | Elbrus | Tahoe SP3 | Tahoe SP1 | Tahoe | Denali SP3 | Denali SP1 | Denali | Sierra SP1 | Sierra | Alps SP1 | Alps 

Service Catalog Management 

Elbrus SP4 | Elbrus SP3 | Elbrus SP2 | Elbrus | Tahoe SP3 | Tahoe SP1 | Tahoe | Denali SP3 | Denali SP1 | Denali | Sierra SP1 | Sierra | Alps SP1 | Alps

Release Management 

Elbrus SP4 | Elbrus SP3 | Elbrus SP2 | Elbrus | Tahoe SP3 | Tahoe SP1 | Tahoe | Denali SP3 | Denali SP1 | Denali | Sierra SP1 | Sierra | Alps SP1 | Alps

Service Portfolio Management 

Elbrus SP4 | Elbrus SP3 | Elbrus SP2 | Elbrus | Tahoe SP3 | Tahoe SP1 | Tahoe | Denali SP3 | Denali SP1 | Denali | Sierra SP1  | Sierra | Alps SP1 |  Alps

IT Clinic 

Elbrus SP4 | Elbrus SP3 | Elbrus SP2 | Elbrus | Tahoe SP3 | Tahoe SP1 | Tahoe | Denali SP3 | Denali SP1 | Denali | Sierra SP1 | Sierra | Alps SP1 | Alps

Call Management 

Elbrus SP4 | Elbrus SP3 | Elbrus SP2 | Elbrus | Tahoe SP3 | Tahoe SP1 | Tahoe | Denali SP3 | Denali SP1 | Denali | Sierra SP1  | Sierra | Alps SP1 | Alps 

Plugins

Gamification

Denali SP1 | Denali | Sierra SP1 | Sierra | Alps SP1 | Alps

Service Automation (a.k.a Orchestration)

V7 SP3 | V7 SP2 | V7 SP1 | Version 7 | Version 4 | Version 3 | Version 2 | Sierra SP1 | Sierra | Alps SP1 | Alps

End of Life (EOL)

IT Operations Management

Tahoe SP3 | Tahoe SP1 | Tahoe | Denali SP3 | Denali SP1 | Denali | Sierra SP1 | Sierra | Alps SP1 | Alps

Procurement Management

Denali SP1 | Denali | Sierra SP1 | Sierra | Alps SP1 | Alps


Browse By Document

Main Release Notes

New features, customer fixed issues, and known issues

Hot Fix Release Notes

Customer fixed issues and known issues.

Online Help

Select a module and a version to view the help topics

Installation Guide

System prerequisites & guide to install SummitAI Suite

Other Documents

Documents specific to modules, features, or configurations


End Of Life Products & Releases

For more information on Release Life Cycle, see End Of Life Policy.

For more information about End Of Life products, see End Of Life Products.

Have not found what you are looking for? Write to SymphonyAI Summit Documentation team and we will try to include it in our documentation.