Customer Fixed Issues and Known Issues Tahoe SP3 HF21

Owned by Enterprise IT
May 08, 2024

 | Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali HF03 << Denali SP1 << Denali SP1 HF01 << Tahoe << Tahoe SP1 << Tahoe SP3 HF01 << Tahoe SP3 HF01 (v1) << Tahoe SP3 HF02 << Tahoe SP3 HF03 << Tahoe SP3 HF04 << Tahoe SP3 HF05 << Tahoe SP3 HF06 << Tahoe SP3 HF07 << Tahoe SP3 HF08 << Tahoe SP3 HF09 << Tahoe SP3 HF10 << Tahoe SP3 HF11 << Tahoe SP3 HF12 << Tahoe SP3 HF13 << Tahoe SP3 HF14 << Tahoe SP3 HF15 << Tahoe SP3 HF16 << Tahoe SP1 HF17 << Tahoe SP3 HF18 << Tahoe SP3 HF19 << Tahoe SP3 HF20

What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

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Customer Fixed Issues | Known Issues 

Merged Releases

Following are the merged releases in Tahoe SP3 HF21:

Customer Fixed Issues 

This section describes the issues reported by the customers and their fixes in Tahoe SP3 HF21 version.

Service Management

Issue ID

Issue Description

Scenario

Resolution

140296

The total count displayed under Total for any specific time frame (such as 3-4 months) was not equal for both the tabs Summary by Priority and Summary by Workgroup.

Prerequisite:
The Open Service Requests report must have records.

Steps:

  1. Navigate to Reports > Select Module as Service Request.

  2. Select Open Service Requests Report from the Reports drop-down. The Open Service Request Report gets displayed.

  3. Observe the data under Summary by Priority and Summary by Workgroup. 

The total count displayed under Total for any specific time frame (such as 3-4 months) is equal for both the tabs Summary by Priority and Summary by Workgroup.

142311

The symptom field in Incident was displaying as an HTML control.  

Prerequisites:

  • Navigate to Admin > Basic > Infrastructure > Tenant.

  • ‘Allow Analyst to Edit Symptom’ to be unchecked.

 Steps: 

  1. Navigate to Incident > User > New Incident.

  2. Select a Tenant.
  3. Enter the Symptom and Description.

The HTML code is displayed in the symptom field after the resolution.

142803

On mouse hover the tooltip was displaying the time as 12 hours format instead of standard 24 hours format.

Prerequisite:

Create a Catalog having an Approval.

Steps:

  1. Log an SR.

  2. Login as a Requestor and navigate to Requests > Users > My Service Requests. The My Service Requests list page is displayed.

  3. Open the above created SR using SR ID hyperlink.

  4. Navigate to Approval Details section and mouse hover the Approver card.

On mouse hover the tooltip displays the time as 24 hours format.

127036

The Status of the cloned and drafted CR was getting displayed as Requested instead of Draft.

Steps:

  1. Navigate to Change > User > Change Record List. The Change Record list page is displayed.

  2. Open any CR and clone the CR using Clone CR option under Actions panel.

  3. Fill in the required details and click Save Draft. The Change Record is drafted.

  4. Observe the drafted CR status.

The Status of the cloned and drafted CR is displayed as Draft.

142755

The Child Incident Status is not getting updated as Null even after changing Parent Incident Status to In-Progress.

Prerequisite:
Create two incidents and establish the Parent and Child relationship.

Steps:

  1. Resolve the Parent Incident.

  2. Observe the Resolution Time captured in Parent and Child Incidents.

  3. Change the Parent Incident status from Resolved to In-Progress.

  4. Observe the Parent Incident Resolution Time in Change History.

  5. Observe the Child Incident Resolution Time in Change History.

The Child Incident Status is getting updated as Null after changing Parent Incident Status to In-Progress.

138539

In the Change Record page, the left chevron (angled brackets) was non-functional for navigating to the details of the General tab.

Prerequisites:

  • Browser – Microsoft edge.

  • Version - 119.0.2151.58 (Official build) (64-bit).


Steps:

  1. Navigate to Change > User > New Change Record.
  2. Select the desired Tenant.
  3. Click right- chevron until the Additional Info tab.
  4. Click left- chevron to return to the General tab.

The left- chevron of the Change Record page is functioning properly without any issue. 

140060/
138814

In the incident (child) Change History page, the Resolution Deadline did not display accurately in accordance with the linked Incident (parent).

Prerequisites:

  • Create Priority P1 with Response SLA=5mins and Resolution SLA=10mins.

  • Create Priority P4 with Response SLA=30mins and Resolution SLA=60mins.

Steps:

  1. Log incidents IM1 (parent) and IM2 (child) for priority P4 with in-progress status.

  2. Change status of IM1 to Pending and Priority to P1 and click Submit.

  3. Link the IM2 to IM1 in Relationship tab (check the check box Do Not Update Child Priority).

  4. The IM2 ticket's Status and Priority changed as per the IM1.

  5. De-link the IM2 from IM1 in Relationship tab and change the IM2 priority from P1 to P4.

  6. Verify the Resolution Deadline in the Change History.

  7. Link the IM2 to IM1 (select the check box Do Not Update Child Priority).

  8. Change the statues of IM1 and IM2 to in-progress.
     The Resolution Deadline is not re-calculated in Change History.

  9. Await the old value time of Resolution Deadline is exceeded and then, Resolve the IM1 ticket. Later, resolve IM2 ticket.

The child ticket Resolution Deadline is displayed correctly. 

142364

Broadcast was not triggering as per the scheduled time.

Steps:

  1. Navigate to Admin > Broadcast > New Broadcast.
  2. Fill in all the mandatory details.
  3. Select scheduled time.
  4. Save the broadcast.

Broadcast is triggering as per the scheduled time.

142058

Ampersand was missing in the description field while logging an Incident through mailbox.

Steps:

  1. Configure O365API Mailbox.

  2. Send email to the mailbox with subject and email body containing characters &, -, *.

The description field is having ampersand in the details of the Incident created from mailbox.

142268 

When configuring the CAB Approver count an oops error was getting displayed as validation message. 

Prerequisites: 

  1. Admin should be configured Category as Major and Change Types as Request for Change. 
     
  2. Configured the CAB members with the created Category and Change Types. 

Steps: 

  1. Navigate to Change >CHANGE ADVISORY BOARD.  
     
  2. Select the desired Tenant > CHANGE ADVISORY BOARD. The list page is displayed. 
     
  3. Click CAB Approver in the Action Panel. Approver configuration popup gets displayed.  
     
  4. Select the Category as Major and Change Type as Request for Change. Set required Approver count as 4. 
     
  5. Click Submit and verify.


CAB Approver configuration works appropriately after resolution. 

142858 

Solution Images were not getting displayed for End User for SR. 

Prerequisite: 

  • SR should be logged. 

Steps: 

  1. Log in as Analyst. 
     
  2. Click few SR to Resolve and while resolving paste few images. 
     
  3. Log in as Requestor and in My SR page filter by Resolve record. 
     
  4. Click the Resolve record and verify Solution. 

Images are getting displayed properly in the Solution field. 

141613

Users were able to log Incidents using an Inactive Category.

Steps:

  1. Navigate to Incident > Rule.

  2. Configure a rule with "Category A".

  3. Navigate to Incident > Category.

  4. Inactivate "Category A".

  5. Navigate to Incident > New incident.

  6. Log an incident using the same rule.

  7. Navigate to Incident > Incident List.

  8. Open the logged incident and verify the Category.

Logging of Incidents is working as expected.

141450 / 144603

Automatic Work Orders were not getting triggered.

Pre-requisites:


  1. Configure Catalog with Text Area, set as Location.

  2. Configure WO Catalog mapping for the same Catalog.

  3. Configure Conditional based auto WO creation (If Location = Struer) WO should create.


Steps:


  1. Log in to the Application.

  2. Create a Service Request from the same Catalog.

  3. Enter the value in the Text area (EmpLoc) Field – ‘Struer’ as configured in the WO Catalog Mapping.

  4. SR should be created Successfully and Auto Work Order should be created.

Automatic Work Orders are triggering successfully.

141338

Deactivated values were visible in urgency, priority, and Impact. Users were able to select the these values while closing the record.

Steps:

  1. Navigate to Incident > Incident List.

  2. Select an Incident with Resolved Status.

  3. Validate fields such as Urgency, Impact, Priority, Workgroup, Assigned To, Resolution Code, Closure Code.

Active values along with values associated with the Incident is visible while closing the record.

142912

Created Workgroup was not displaying when the user enabled only Service Request Module under Enable Workgroup For.

Steps:

  1. Navigate to Admin > Basic > Infrastructure > Workgroup.

  2. Select Tenant and Workgroup Name.

  3. Select Service Request Management in the tab named ENABLE WORKGROUP FOR.

  4. Navigate to Request > Configuration > Others > E-mail Notification.

  5. Select same Tenant and Click Workgroup dropdown.

Created Workgroup is now displaying when user enables only Service Request Module under Enable Workgroup For.

 142345 

In Incident Management module, Users were getting “Oops! an error Occurred.” while editing the Category Configuration. 

Steps:  

 

  1. Navigate to Incident > User > Manage Incidents > Incident List.  

  2. Click on any Incident > Select Category > Right click on any Category.  

  3. Verify if you can edit Category Configuration.  

Users can edit the Category configuration successfully. 

142663 

The Actual Response SLA and Resolution SLA time was showing the current System date & time instead of the actual Response SLA and Resolution time for tickets updated using Business Rules.  

Steps:  


  1. Configure a business rule to update the Response SLA and Resolution SLA time for Incident Management.

  2. Create an Incident as per the given condition where the Incident Response SLA and Resolution SLA time is automatically updated on resolution.

  3. Navigate to Incident > User > Manage Incident > Incident List > click on the Resolved Incident ID > Verify the Response SLA and Resolution SLA. 

Response SLA and Resolution SLA values are being displayed as desired using Business rules.  


Asset Management

Issue ID

Issue Description

Scenario

Resolution

144034 

Following issues were getting displayed in out of the box reports. 

  1. Whitelist/Blacklist Software Report was not getting downloaded and when clicked on count it was giving an error. 
  2. When Module under Reports was selected it was not displaying the Reports overview screen. 

Steps: 

  1. Navigate to Reports. 
     
  2. Download the report as JPEG, PNG, PDF, or SVG vector image by clicking the Download icon on the top-right corner of the report. 
     
  3. Click the Filters icon on the ACTIONS panel to specify the filter criteria to display records in the Whitelist/ Blacklist Software Report. 
     
  4. Click PRINT TABLE to print the displayed report records. 
     
  5. Click EXPORT TO EXCEL to export the record displayed in the report to a Microsoft Excel sheet. 

The Whitelist/Blacklist Software report displays graphical and tabular report on the installation’s summary details of restriction type software, such as Whitelisted, Blacklisted. 

 1113 

While creating Asset to CMDB Mapping template following message was getting displayed "Oops an error occurred". 

Steps: 

  1. Navigate to the Asset Module and click CMDB Mapping. 
     
  2. Click the existing CMDB Template. 
     
  3. Enter the required details in the template and click Submit. 

Asset to CMDB Mapping template works appropriately after resolution. 

126303

In CMDB under DOCUMENTS tab users were unable to Edit the document in the   Configuration Item. Edit icon was not displayed.

Steps:

  1. Log in to the application.

  2. Navigate to CMDB > Manage configurations Items > Configuration Item list.

  3. Click FILTERS hyperlink in Configuration Item list page.

  4. Select Tenant and status as ALL.

  5. Select any of the created CI's.

  6. Click DOCUMENTS tab in the opened CI.

  7. Enter Document name and upload a file in the ATTACHMENT and click on ADD.

Edit Icon is displayed as expected in Edit for CMDB Configuration Item.

140103 

The RoamingBaseURL appeared blank in the SummitClient_info URL on end-user machines. 

 

The checkboxes were disabled (greyed out) due to which the selection of Map VLAN option was not possible. 


Steps:  

  1. Navigate to Admin > Basic > Infrastructure > Proxy View. 
     
  2. Select the Tabular View. The Proxy View List page is displayed. 
     
  3.  Select the desired ID checkbox and perform Map VLAN action. 

The checkbox selection is possible and the Map VLAN action can be performed without any issues after the resolution.  


IT Operations Management

Issue ID

Issue Description

Scenario

Resolution

141894 

Hard disk was failing to monitor for Servers. 

Steps: 

  1. Select Operations > User > Views > Server View. 
     
  2. On the SERVER VIEW page, the FILTERS pop-up page is displayed. Select the Tenant and required filter options to view the list of Servers. Click SUBMIT. 
     
  3. In the Tile view, click the Select icon to view the Server details. 

  4.  Select the HDD tab. 

Hard Disk monitoring working fine without failing. User can view the latest monitoring details at Operations > User > Views > Server View > Select the server > HDD Tab. 


Known Issues 

This section describes the known issues detected by the Summit Dev and QA team in this Release.

Issue ID

Issue Description

Scenario

Workaround

101982

An approver encountered an error ‘Opps, Error Occurred’ message when opening an SR for approval. 

Prerequisites:

  • Create a Catalog with fields including an Attachment field.
  • Create an SR and attach an email with a symbol in the attached file name.
    For Example:

Steps:

  1. Log in to the SummitAI application as an Approver.

  2. Navigate to Request > Service Request List.

  3. Click the newly created SR ID hyperlink.

N/A

100922

An error ‘Opps! An error occurred’  or a Saved Successful message was displayed for all the modules, if the mandatory configuration fields were saved with a space (empty) value.

Scenario – I


1.       Navigate to Incident > SLA Configurations > Urgency.

2.       Select a Tenant.

3.       Click Add New from left panel.

4.       Press Space Key in Urgency Name field and click SUBMIT


Scenario – II


1.       Navigate to Problem Management > SLA Violation Reason.

2.       Select a Tenant.

3.       Click Add New from left panel.

4.       Select the Violation Type from the list.

5.       Press Space Key in SLA Violation Reason field and click SUBMIT.

N/A

105119

After submission, the text is getting converted to code for Question and Answer fields.

Prerequisites:


1.       Navigate to Knowledge > User > New Knowledge Record. The New Knowledge Record details page is displayed. Specify the mandatory fields. Make sure for Question field use keyboard Enter key. Click Submit.


2.       Navigate to Knowledge > User > Knowledge Record List. The Knowledge Record List page is displayed. Open any KB article with Status as Published. The Knowledge Record details page is displayed. Click COPY KNOWLEDGE RECORD link under Action panel. Check for the Answer field.

N/A

100352

When a Change Record (CR) is created with ‘special characters’ in status, it does not display any data in Change Record list page.

Prerequisites:


1.       Create a 'status' having special characters such as (*satus_test*).


2.       Create the CR.


Steps:


1.       Log in as approver.


2.       Navigate to Change > Change record list.


3.       Click on the Filters icon.


4.       Select the 'Tenant' field as ALL.


5.       Select the previously created 'status'.


6.       Click Apply.


7.       Verify the results, after applying the status filter with special characters.

N/A

100760

The ‘Category’ filters on the Change Record (CR) list page do not display any data results when you select ALL Tenant and Category.

Steps:

1.    Navigate to Change > User > Change Record list.

2.    Select the 'Tenant' field as ALL.

3.    Select the field as Category.

4.    Click Apply.

5.    Check the results displayed on the Change Record list page.

The Category filter works fine, when you select individual Tenant and Category.

100781When a ‘User Contact Number’ is used to filter records on the list page of IM/SR/PM, it does not fetch any data records.

Below is just an example from Incident Management list page. It also applies to SR and PM list pages too where User Contact Number is used. as filter:

Steps: Incident Management (IM)

1.    Navigate to Incident > Manage Incident > Incident List.

The Incident List page is displayed with list of incidents.

2.    From Filter options, select User Attributes
> User Contact Number. Select the operator as = and enter the Contact Number in the Value field of the respective User.

3.    Click Apply.

4.    Verify the results, after applying the User Contact Number filter.

N/A
100796The ‘Time Selection’ option is not displayed to an Analyst on the SR list page, when Equals (=) operator is selected for Time Filter.

Steps:

1.    Log in as an Analyst.

2.    Navigate to Request > Service Request List.

3.    Select the Time related Filter and choose Equals (=) operator.

4.    Click Calendar icon.

5. Check if you are getting the Time Selection option or not in Calendar popup.

N/A
100798The filter option ‘<=’ operator for Log Time Filter used by an Analyst on the SR list page, does not yield proper filter results.

Steps:

1.    Log in as an Analyst.

2.    Navigate to Request > Service Request List.

3.    Select the Log Time filter and choose operator (<=).

4.    Click Calendar icon.

5.    Select date and time for an already existing SR.

6.    Click Apply.

7.    Check if you are getting the filter results.

N/A
100808

The View names created by an Analyst for IM/SR/PM/CM

modules with long Japanese names are getting out of the container, unlike the English long names.

Steps:

1.    Log in to the Application as an Analyst.

2.    Navigate to Request > Service Request List and create a view with long Japanese name and apply view.

3.    Navigate to Incident > Incident List and create a view with long Japanese name and apply view.

4.    Navigate to Problem >
Problem Record List and create a view with long Japanese name and apply view.

5.    Navigate to Change > Change Record List and create a view with long Japanese name and apply view.

6.    Verify the view name in Japanese language text which goes out of the container.

N/A
100813The Assigned To drop-down does not display the User list.

Prerequisite:

The key

<add key="App:MultiLanguageEncodingEnabled" value="true" /> is set to True in webconfig file.


Steps:

1.  Navigate to Incident > User > Manage Incidents > Incident List. In the Incident List Click Incident ID hyperlink. The Incident ID details page is displayed.
        
2. Click RELATIONSHIP tab Click on the displayed Work Order ID. The Work Order ID page is displayed. Check Assigned To drop-down field under ASSIGNMENTS tab.


N/A
  •  

Known Issues 

Issue

An Administrator has remapped the Resigned approver approvals to a new approver in the Resigned Approver List. Before the original approver has resigned, an asset task for floor or store movement is awaiting approval. It is now assigned to the new approver as per action taken by Admin. The new approver is getting an information message "You are not an approver" on the Movement Approval page (Asset > Manage Assets > Approvals > Movement Approval) while approving an asset for floor or store movement. (#86330)

On Change Record List screen, the selected field value for the Tag filter is getting cleared when you select the field value for the Tenant filter as ALL. (#86329)

A sub-status that is not default, is deactivated even though the sub-status is assigned to an Asset.

Recommendation: To deactivate the sub-status, move the active Assets to another sub-status and then deactivate the sub-status. (#86269)

Full Name is not displayed under FIXED ASSETS upon selecting Dashboard > Asset Dashboard. This issue occurs when you have configured the Sub Status parent with 50 characters or more. (#86159)

Note

The Full Name is displayed, if you rotate the PIE Chart to 90 degrees.

The sub-status value of previously selected Tenant is retained still for the newly selected Tenant. For example, the sub-status value selected for a Tenant ‘IT Solutions’ is ‘server’. Now search for a different Tenant and select another Tenant as ‘Information Technology’. The sub-status value ‘server’ of previous Tenant is displayed incorrectly for the newly selected Tenant ‘Information Technology’. (#86273)

On the Remote Desktop Sharing screen, when you request for a Microsoft Teams meeting link (Advanced > RDP Type > Microsoft Teams) and click on Audit Log hyperlink under Session History tab, the message "Your request is processing please wait…" is displayed, but no further action is being made (#86297).

The formatting of Custom Attributes and Attribute Values using nicEditor on the User Communication tab of the Service Request Details page is missing when you click on the Print icon of the My Service Request Details page (#84048).

The text alignment of Custom Attributes and Attribute Values mentioned on the Service Request Details page is not getting displayed properly on the My Service Request Details page under the Additional Information tab (#83888).

On the notification window, the scheduled CAB meeting time is displaying incorrectly (#85493).

On accepting the meeting invite (calendar invite), the date and time are displaying incorrectly in the When field of the acceptance e-mail in the Sent Items folder (#84971).

On Microsoft Teams, the joined user details are displaying as 'U'(Undefined). But on hovering the mouse on 'U', the user details are displaying on the screen. This issue is happening only with the Admin account (#84966).

While sharing the screen, the selected screen is getting displayed multiple times and the screen gets stuck. Due to this issue, the data on the screen is not completely displayed. This issue is occurring only when the user logs in to the MS Teams desktop app as well as a browser app at the same time and tries to share the screen (#84978).

Admin is not getting any notification that users are waiting in the lobby when the Admin has opened the MS teams in two different browsers or two different devices (#84982).

On the COMMUNICATION HISTORY pop-up, the data (Custom attributes and its values) of the User Communication is not displayed in proper format and all the data is displayed in a single line without any delimiter. This issue occurred when Custom Attributes and their values were updated from the User Communication section on the SR Details page (#84018).

On the Communication tab and Change History tab of the Service Request Summary pop-up, the Custom attributes, and its values are not aligned properly. This issue occurred when Custom Attributes and their values were updated from the User Communication section on the SR Details page (#83893).

In the User Communication tab of the Service Request Detail page, formatting applied to Custom Attributes and Attribute Values using nicEditor is not retained in the End-User e-mail body when the ticket is updated.

(Bug# 84047)

In the Text Editor, when text alignment (Middle, Centre, Left) option is used, the UI alignment is not working as expected throughout the SummitAI application.

(Bug# 85770)

Following known issues are observed in the Problem Record Detail page for Web application:

  • When the RCA Approver refers back the PR, the RCA Approver Name and RCA Approve Date are not captured.
  • When the Reviewer refers back the PR, the Reviewer/Approver Name, Reviewer/Approver Date and Reviewer/Approver Status are not captured.
  • When the Reviewer rejects the PR, the Reviewer/Approver Name and Reviewer/Approver Date are not captured.

(Bug# 86000/ 85946)

On the SEARCH ASSET page (ASSET > USER > MANAGE ASSETS > ASSET INVENTORY page > Click Non-Fixed Asset icon (Consumable, Accessories, or Software) > Click Search Asset icon), an error message "Oops! An error occurred" was displayed when the length of the specified search text is more than 30 characters. This issue exists for the following scenarios:

  • When in the search text field, a relational operator i.e., <, >, <=, or >= is specified to search Assets.
  • When the user tries to search Non-Fixed Asset.

(Bug# 73532)

For the Custom Attribute (Drop-down), if any value is set as default on the Form Builder page (Admin > Basic > Infrastructure > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next > Drag and drop the Drop-down Custom Attribute > Type in the Label for the Custom Attribute > Select Options (data source) as Manual > Type in the Drop-down Values and Make one value as default), then the default value is not automatically set for that Custom Attribute (Drop-down) across the Incident Management module

(Bug# 71703).

If the SLA is paused during the PR resolution and the Paused Time is before RCA Deadline, the paused duration is not getting added to the Resolution Deadline. This issue is occurring when the Resolution Deadline Type is selected as RCA Deadline Time in the Deadline Configuration. (Bug#74495)

Note: 

If the SLA Paused Time is between RCA Actual Time and RCA Deadline, the paused duration does not consider for the Resolution Deadline.

Example:

Consider the PR Log Time as 9:00 AM, RCA Deadline as one hour, and Resolution Deadline two hours.

The paused duration does not add if the Analyst performs the below actions:

  • If the RCA completed at 9:30 AM (RCA Actual Time), where RCA Deadline is 10:00 AM.
  • If the Analyst pauses the PR at 9:40 AM to 9:50 AM before RCA Deadline Time (10:00 AM), the paused duration 10 mins is not getting added to the Resolution Deadline.

The Expected Resolution Deadline should be:

RCA Deadline Time + Resolution Deadline + Paused Time = 10:00 AM + 2 hours + 10 mins = 12:10 PM.

When the Maker-Checker configuration is enabled for the Allocate action and Maker-Checker approval matrix is configured with two levels of approval, on sending the Allocated Assets for Checker’s approval, the following issues are observed:

  • On the FIXED ASSET page (Asset > User > Manage Asset > Asset Inventory > Click the FIXED icon under the SELECT THE ASSET TYPE section > Click FILTERS on the ACTIONS panel > Select Status as Allocated and provide data in all the other fields > click SUBMIT), duplicate Assets are displayed after the Checker approves the Assets sent for approval.
  • The Assets do not move to the second level of approval after the Assets are approved by the first level of Approver.

Prerequisites

  1. Enable Maker-checker approval for Asset Allocate transaction. (Admin> Basic > Infrastructure > Tenant > Click Filters on the ACTION panel and select the Domain and click SUMBIT > On the TENANT page under the LIST section, select the Tenant for which you want to enable Maker Checker > Click CONFIGURE DETAILS on the ACTIONS panel > Click Asset Management under the MODULES section > select the check box of Enable Maker-Checker > Select Actions for Maker-Checker to Approve as  Allocate > Select the End Time value and click SUBMIT).
  2. Configure No. of Approval level as 2 on the APPROVAL MATRIX page (Asset> Configuration > Others > Approval Matrix > On the ACTIONS panel, click ADD NEW > Specify the details > click SUBMIT).
  3. Send Assets for approval for Allocate action (Asset > User > Manage Asset > Asset Inventory > On the ASSET INVENTORY page, under the SELECT THE ASSET TYPE section, click FIXED > Select the same Tenant for which the Maker-checker is enabled >  Click the In-Store hyperlink of the required Asset Category > Select the check box corresponding to the Asset you want to allocate > On the ACTIONS panel, click ALLOCATE > Specify the mandatory details to allocate the Asset and click SUBMIT).

Bug Reproduction Steps:

  1. Login to the Application as Checker.
  2. Click Asset > User > Manage Asset > Approvals Maker-checker Approval > Click Filters on the ACTIONS panel.
  3. On the Filter pop-up page, select the Tenant and specify the required details.
  4. Select the Assets that you want to approve and click APPROVE icon on the ACTIONS The APPROVE pop-up page is displayed.
  5. On the APPROVE pop-up page, select the Approval Status as Approved to approve the Asset and click
  6. Click Asset > User > Manage Asset > Asset Inventory > Click FIXED under the SELECT THE ASSET TYPE section > Click Filters on the ACTIONS
  7. On the Filters pop-up page, select the Tenant, Select the Status as Allocated and specify required details.
  8. Click SUBMIT.
  9. Validate the data.
(Bug# 72171)

The GetBulletinBoard Mobile API request is used to retrieve Bulletin Board information. The User ID and Tenant Code are passed as the Request Parameters. In the API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is displayed. (#73031)

Prerequisites:

Configure Bulletin Boards for multiple Tenants.

Bug Reproduction Steps:

  1. Log into the Application as an Administrator.
  2. Configure a Bulletin Board. For more information, see Configuring Bulletins.
  3. Send a POST request for the GetBulletinBoard API. Pass Tenant Code, in the Instance parameter and User ID in the UserID parameter.
  4. Check API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is getting displayed.

On the ACTION DETAILS pop-up page, the Target ID is not showing in the Target column when Status of the Orchestration Workflow Script (other than the first Script) is In-Progress, and it is having Target Host Type mapped to From Previous Output value. However, the Target ID is displayed after the Script is executed successfully. (#73079)

Note: This issue is found in Incident Management, Work Order, and Service Request Management (SR) modules. Following bug reproduction steps are for the SR module:

Bug Reproduction Steps:

  1. Log into the Application as an Administrator.
  2. Select Admin > Advanced > Automation > Orchestration.
  3. On the WORKFLOW LIST page, click the NEW
  4. On the WORKFLOW CONFIGURATION pop-up page, select Module as Service Request, and specify other details to configure the Orchestration Workflow.
  5. Map the Target Host Type to From Previous Output value for the scripts of the Orchestration Workflow.
  6. Log out and log into the Application as an Administrator or as an Analyst.
  7. Select Request > Manage Service Requests > Service Request List.
  8. On the SERVICE REQUEST LIST page, specify the Filters and open an SR.
  9. On the SERVICE REQUEST DETAILS page, click the ORCHESTRATION tab.
  10. On the ORCHESTRATION tab, click the Script When the Script (other than the first Script) is in In Progress status, check the Target column details on the ACTION DETAILS pop-up page. The Target ID is not displaying in the Target column.
  11. After successful execution of the Script (other than the first Script), click the Script hyperlink. Check the Target column details on the ACTION DETAILS pop-up page. Now, the Target ID is displaying in the Target column.

On the IMPORT ASSET and ADD ASSET pages, the users can add multiple Assets with same Serial No., although, Serial No. is a unique field for Assets. This issue is found if Maker/Checker configuration is enabled. For example, a user added an Asset with Serial No. 123 and is pending for Checker’s approval. The user is able to add another Asset with same Serial No. 123. And send for Checker’s approval. The Checker is also able to approve two Assets with same Serial Number on the MAKER-CHECKER ASSET-APPROVAL page.

Bug Reproduction Steps:

  1. Select Asset > User > Manage Asset > Import > Import Asset.
  2. On the IMPORT ASSET page, under GENERAL tab, select the required options and upload the updated Asset Import Template. Click SUBMIT.
  3. Select the sheet to import the Assets. Click the Mapping tab and select the required options if not already selected.  Click Next.
  4. Click the Preview tab and select the store where you want to import the Assets from the Store list.
  5. Click IMPORT ASSETS TO QUEUE on the ACTIONS panel.
  6. Alternatively (Steps 1-5), select Asset > User > Manage Assets > Asset Inventory.  On the ASSET INVENTORY page, click FIXED.  On the ACTIONS panel, click ADD. On the ADD ASSET page, specify the required information and click SUBMIT.
  7. Add two Assets with same Serial Number.
  8. The Application allows to import or add two Asset with same Serial Number.
  9. Select Asset > User > Manage Assets > Approvals > Maker Checker Approval . On the MAKER-CHECKER ASSET-APPROVAL page, click Filters  on the ACTIONS panel. Select the Tenant. Select the Transaction Type as Add to view the list of requests from the Maker.
  10. The Assets with duplicate Serial Number are displayed. Click APPROVE on the ACTIONS panel. On the APPROVE pop-up page, select the  Approval Status as Approved.

(Bug#67236)

The previous Asset transaction details are not displayed under the Previous Transaction drop-down list on the PREVIOUS IMPORT DETAILS page (Asset > User > Manage Assets > Import > Import Asset > Specify all the details > Click SUBMIT), even though the Assets are approved by the Checker on the MAKER-CHECKER ASSET-APPROVAL page (Asset > User > Manage Assets > Approvals > Maker Checker Approval > Click Filters  on the ACTIONS panel > Specify the filter criteria to view the list of requests from the Maker > Select the Assets that you want to approve under the LIST section > Click APPROVE on the ACTIONS panel > Select the  Approval Status as Approved.) This issue is found when the Asset Maker Checker Configurations is enabled.

(Bug#67240)

On the ADMIN DETAILS page (Admin > Advanced > Password Management > Administrator > Click ADD NEW on the ACTIONS panel > Specify all the details > Click SUBMIT > Select the Domain Name on the LIST page), the Password field is not displaying the GUID or Encrypted ID of the password and the field is empty. This issue is found when the user is logging into the SummitAI application using Microsoft Internet Explorer browser.

On the Incident Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

On the Service Request Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Service Request > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and Multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

The configured Bulletin Board (Admin > Advanced > Notifications > Bulletin Board > Select the Tenant > Click ADD NEW to configure the Bulletin details > Click SUBMIT) is displayed on the END USER DASHBOARD page even if the user does not have access to the selected Tenant and Domain.

Overlapping of content is observed on the Pagination bar of all the pages having high amount of data (typically in the range of 5 digits).

Broken image of the logo is displayed in the application when the logo image is deleted from the APPLICATION SETTINGS page (Admin > Basic > Infrastructure > Application Settings).

Workaround: The users need to re-login to the SummitAI application after deleting the logo.

On the AUTO-RESOLUTION SERVICE REQUEST CONFIGURATION and AUTO-RESOLUTION INCIDENT CONFIGURATION page (Admin > Basic > Infrastructure > Tenant > Select Domain > Select Tenant which is configured with Service Request/ Incident Management module > Click CONFIGURE DETAILS on the ACTIONS panel > Under the For End Users tab, select a reason form the Enable Reminder to Callers for Pending Reasons drop-down list > Enable Auto-Resolve Service Requests/ Auto-Resolve Incidents check box > Click Set Fields for Auto-Resolving Service Requests/ Set Fields for Auto-Resolving Incidents link), the users can set the auto-resolution criteria by specifying only white space (not numbers and alphabets) in the Response SLA Reason, Resolution SLA Reason, and Solution fields.

The following issues are observed in BI Custom Reports:

  • When a user downloads the report (in any format), the data is displayed with hyperlinks.

  • When a user places the mouse cursor on the count link, the tooltip is displayed as [Object Object].

  • In the exported report, report name is displayed with '+' instead of space.

The Change Record is not created when the CR Requester and Customer Approver are same. This issue occurs even though Do Not allow Customer Approval of CR check box is selected on the Change Management TENANT configuration page. This issue occurs only for the first time when the Tenant is configured.

Workaround: The Administrator needs to unselect and again select the Do Not allow Customer Approval of CR on the Change Management TENANT configuration page (Admin > Basic > Infrastructure > Tenant > Select the respective Tenant for which this issue is occurring > Click CONFIGURE DETAILS on the ACTIONS panel > Enable Do Not allow Customer Approval of CR check box and click SUBMIT > Clear Do Not allow Customer Approval of CR check box and then click SUBMIT, again).

The new SLA Value of an Incident is not displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident) when an incident is moved from New status to In-Progress using Notification Services.

The Pending Reason of an incident is still displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident), when an Orchestration Script fails and the respective Incident is moved back from Pending to In-Progress.

The notification e-mails related to escalation and jobs are triggered only in English language irrespective of the configured language on the NOTIFICATION TEMPLATE page for all the modules (Admin> Advanced> Notification> Notification Template> Select a Tenant > Click ADD NEW > Specify all the required fields > Click SUBMIT).