Customer Fixed Issues and Known Issues Digital Agent v2.1

Owned by Enterprise IT
May 08, 2024
2 min read

 

What's New | Customer Fixed Issues and Known Issues 

On this page: Customer Fixed Issues | Known Issues 

Known Issues 

This section describes the known issues detected by the Summit Dev and QA team in this release.

Issue NumberIssue DescriptionScenarioWorkaround
19078

The vertical scroll bar is not scrolling automatically along with the new messages.

The end-user has to manually scroll it down.

Prerequisites 

  1. Log in to SummitAI application. Click Digital Agent icon.

  2. Type in “file an Incident”. It displays the following message”
    “Ok, I will file an incident for you auto message will be displayed”.

  3. Type in the required description.

  4. Observe the vertical scroll bar.
N/A
19127

Issue 1:  The downloaded logs are showing in UTC time zone in the downloaded file.

Issue 2: The conversation flow is displayed from bottom to top in the downloaded file.

Issue 3: The user name is not getting displayed in the downloaded file.

Issue 4: I'm is displayed as I'm with junk characters in the conversation chat in the downloaded file.

Prerequisites 

  1. Log in to SummitAI application. Click Digital Agent icon.

  2. Type in “file an Incident”. It displays the following message”
    “Ok, I will file an incident for you auto message will be displayed”.

  3. Type in the required description. An Incident is created.

  4. Click Download icon to download the chat.
N/A
20522The end-user can create an incident in the Digital Agent window of a duplicate tab even after logging out from the original tab (tab 1). 

Prerequisites

  1. Log in to SummitAI application. Click Digital Agent icon. The Digital Agent web chat pop-up is displayed.

  2. Duplicate the tab (tab 2) and logout from the previous tab (tab 1).

  3. Create an incident in the webchat using duplicate tab (tab 2).
N/A
21190The Digital Agent welcome message is not getting displayed. 

Prerequisite 

The end user email ID must be same for SummitAI application and Microsoft Teams account.

Steps: 

  1. Open Microsoft Teams. Navigate to Menu > Apps. Click Digital Agent.

  2. Click Open.
N/A
92340Custom Attributes of type Auto Fill control are not supported at Incident flow.

CINDE logs an incident with Incident template having an autofill control.

User gets redirected to SummitAI application to raise an incident for the template.

92212

For Slack channel, Custom Attributes in E-mail formats, fail to get recognized when IM rule templates are in use. It displays the following message:

“The Email ID you have entered is incorrect. Please enter the Email ID again.”

Prerequisites

  1. Log in to the Slack initiate CINDE, Type in the utterance as per IM rule configuration.
  2. CINDE responds with templates. Choose the desired template with mapping towards custom attributes under General.
  3. CINDE prompts to enter the E-mail field. Enter the preferred e-mail ID.
N/A