Customer Fixed Issues and Known Issues Sierra SP1 HF15

Owned by Enterprise IT
May 08, 2024
10 min read

Download Release Notes | Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Sierra SP1 HF04 << Sierra SP1 HF05 << Sierra SP1 HF06 << Sierra SP1 HF07 << Sierra SP1 HF08 << Sierra SP1 HF09 << Sierra SP1 HF10 << Sierra SP1 HF11 << Sierra SP1 HF12 << Sierra SP1 HF13 << Sierra SP1 HF14

What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade | Security Best Practices for SummitAI Application Deployment

On this page: Customer Fixed Issues | Known Issues 

Customer Fixed Issues 

This section describes the issues reported by the customers and their fixes in Sierra SP1 HF15. The bug fixes for the bugs found in the following versions are also merged with this release. Please refer to the respective Release Notes for details.

#IssueResolution

83569

On the NETWORK VIEW and DRAW VIEW page, the link color was changed to blue instead of red color when a link was down.

The NETWORK VIEW page can be accessed using Operations > User > Views > Network View.

The DRAW VIEW page can be accessed using Operations > Configuration > Networks > Edit View > Select the required view from the List.

Now, on the NETWORK VIEW page, the network link color is getting changed to red in case the link is down.

84184

The labels or tags were not displayed on the DRAW VIEW and NETWORK VIEW pages after the technology upgrade.

 

The NETWORK VIEW page can be accessed using Operations > User > Views > Network View.

The DRAW VIEW page can be accessed using Operations > Configuration > Networks > Edit View > Select the required view from the List.

Now, the users can view and add the labels or tag on the DRAW VIEW and NETWORK VIEW pages.

83569

The background image border segregation and edits performed on the Draw View page were not reflected in the Network View page as it is in the Draw View page.

The background image border segregation and edits performed on the Draw View page are reflecting in the Network View page without any change.

78433

Duplicate IPs are created in CMDB (Configuration Management Database) on Edit Network Device Details page for Service Entitlement as Network devices. Due to duplicate IP creation, it displays an error message "This device is already existing" while updating the hostname of the network devices.Now, you can change the hostname of network devices without getting any error on duplicate IPs.

81381

Changing the Interface Capacity using the Master Settings page was not happening successfully.

This issue was happening because:

  • Upon change of Device Type to Network Interface, Network Device Dropdown was not getting populated.
Now, the Master Settings page filtering Network devices by changing the Device type “Network Interface”, and able to update Interface Capacity successfully.

82461

While authorizing the problem record, an error message “You do not have access to this page. Please contact administrator” was displayed and the Problem Manager was not able to authorize the problem record. This issue occurred even though the respective configurations were enabled in the application and the respective Problem Manager was notified through approval e-mail notification.

Note: The user should not have analyst access and PM module access.

Now, the Problem Manager can authorize the problem record without any error message, even though the user does not have analyst access and PM module access.

84637

The location information was not captured and not displayed on the Incident Detail and My Incident Detail page whenever a ticket is logged through Mobile App, even if the location information was sent through the API/Mobile App.Now, the location information is captured and displayed on the Incident Detail and My Incident Detail page.

85840


After applying the filters on the KR STATUS REPORT, an error message “Oops! An error occurred” was displayed.

Now, the KR STATUS REPORT is displayed without any error message.

83569

The following edit options were not available in Sierra SP1 HF11.

  1. Search Device
  2. Search Link
  3. Resize Node

Now, the below options are provided in NETWORK VIEW and DRAW VIEW pages from the version Sierra SP1 HF15:

  1. Search Device
  2. Search Link

The NETWORK VIEW page can be accessed using Operations > User > Views > Network View.

The DRAW VIEW page can be accessed using Operations > Configuration > Networks > Edit View > Select the required view from the List.

Below edit options was provided in the DRAW VIEW page in the version Sierra SP1 HF14:

  1. Resize Node
The DRAW VIEW page can be accessed using Operations > Configuration > Networks > Edit View > Select the required view from the List.

83569

On the NETWORK VIEW and DRAW VIEW page when the user hovers cursor on the links the source port and interface name were not displayed.

The NETWORK VIEW page can be accessed using Operations > User > Views > Network View.

The DRAW VIEW page can be accessed using Operations > Configuration > Networks > Edit View > Select the required view from the List.

Now, on hovering the cursor on the link, the Link Name or Link Name with Source and Destination or Source and Destination is displayed based on the Config_Val as shown below:

  • UPDATE Summit_Config SET Config_Val = 'LinkName' WHERE Config = 'AVM_NetworkLinkToolTip'
  • UPDATE Summit_Config SET Config_Val = 'LinkNameWithSourceAndDestination' WHERE Config = 'AVM_NetworkLinkToolTip'
  • UPDATE Summit_Config SET Config_Val = 'SourceAndDestination' WHERE Config = 'AVM_NetworkLinkToolTip'

83145 &

81937


The Service Request moved to In-Progress Status without completing the complete approval cycle. This issue occurred if the ticket with parallel approvers is approved through e-mail.

Now, this issue is fixed. Also, the approvals are not getting skipped even if a ticket with parallel approvers is approved through e-mail.

84426

The Service Request was not assigned to the default analyst configured in the Catalog. Instead, it was assigned to some other analyst whenever SR is raised.

Pre-condition:

  • Enable the 'Enable the Auto Assignment of SR's' check box at Tenant level configuration.
  • Enable the 'Enable Default Analyst' check box and select the Analyst in the drop-down and publish the Catalog for the same Tenant.
Now, the Service Request is assigned to the default analyst configured in the Catalog.

85070

On the New Incident page, an error “Error Occurred -e7dddb84-df05-4561-95ad-8e17df59a9c6” was displayed.

This issue occurred when an End User types in the incident id in the  Incident ID field and clicks Submit or selects an Incident from Select from the recent 50 Incident drop-down field and clicks Submit on the COPY INCIDENT pop-up of the New Incident page.


The COPY INCIDENT pop-up can be accessed using Incident > User > New Incident > Click COPY INCIDENT on the ACTIONS panel.

Now, the incident details are getting copied from the selected incident without any error.

85664 & 86762

The Actual Effort hours field was not allowing 3 digits in the User Communication tab of the Service Request Detail page and Incident Detail page.Now, the Actual Effort hours field allows 3 digits.

83005


The applied background color in the Bulletin description was not populated in the Global Dashboard when the user performs an edit.

Now, the applied background color is populated when the user performs an edit.

82265 & 82248

When the admin changes the user's password in the SAAS environment, the password was not set successfully but displayed a message as 'Password reset successfully.'  After performing the password reset action, the Tenant was changed automatically.

Now, the admin can change the user’s password successfully and after performing the reset password action, the Tenant does not change.

85457


While performing an AD User import, inactive users are getting duplicated in the Summit Application.

This issue occurs if:

  • ObjectSid/NT_UID is not null OR
  • Different proxy id for inactive users is configured.
Now, inactive users are not getting duplicated after performing an AD user import.

Known Issues 

This section describes the known issues detected by the SummitAI Dev and QA team in the release, Sierra SP1 HF15.

Issue

The parent and child value mapping is getting reset to blank when a user includes the Inactive Option from the INACTIVE FIELDS pop-up page of the FORM BUILDER page. Also, the user is not able to save the selected parent and child mapping after modifying it manually. (#75967)

Workaround:

To include the Inactive Options, do the following steps:

  1. Include the inactive options (Inactive fields >  Select Options tab > Include the Inactive Options).
  2. Map the options with the Parent and click NEXT.
  3. Click SAVE.
  4. Open the same Form again.
  5. Map the parent and child and click NEXT
  6. Click SAVE.

When you add a new label in the network topology (View) then the complete view is Zooming Out to a certain level. It displays the devices in smaller size rather than the actuals. But after saving the View, it displays the devices in normal size.

Note: This issue is not occurring every time. It only occurs when there are 2 to 4 devices in the view having discovered link between 2 devices. (#86191)

After saving network topology, the devices which are present in view are slightly changing its position even if you specify correct co-ordinates.

Note: This issues occurs when all the devices are plotted in one side of the view. (#86377)

The Child drop-down value is displaying even though the Parent drop-down is not selected on the New Incident or New Incident For User page. This issue occurs when the Options value is selected other than Manual while configuring the Parent in the Parent and Child drop-down fields on the FORM BUILDER page. (#73236) 

Note:

The same issue was found for the Service Request Management module. The following bug reproduction steps are given for the Incident Management module. 

Bug Reproduction Steps:

  1. Log into the Application as an Administrator.
  2. Select Admin > Basic > Infrastructure > Form Builder.
  3. Select the Tenant and Module as Incident Management.
  4. Select the ADDITIONAL INFORMATION AREA or GENERAL AREA and click ADD NEW on the ACTIONS panel.
  5. Click NEXT.
  6. Under the FORM BUILDER tab, click or drag and drop the Dropdown control.
  7. Select the Option as Common Master or other type except for the Manual.
  8. Click or drag and drop the Dropdown control and name is as State. Select the Parent as Country and Option as Manual.
  9. Select the Country and add the State for it and select a State as Default for the Country.
  10. Click or drag and drop the Dropdown control and name it as City. Select a State under the Parent field and Option as Manual.
  11. Select the State and add the Cities for it and select a City as Default for the State.
  12. Click NEXT.
  13. Under the PREVIEW tab, ensure all the custom fields, and click SAVE.
  14. Configure the Location field on the LOG INCIDENT PAGE. For more information, see Configuring Log Incident Page.
  15. Select Incident > User > New Incident or Incident > User > Manage Incidents > New Incident for User.
  16. Select Incident > User > New Incident (or) User > Manage Incidents > New Incident for User.
  17. On the New Incident or New Incident For User page, select the Tenant for which the Custom attribute is configured on the FORM BUILDER page.
  18. Configured Child values are displaying even though the Parent field value is not selected.

The previous Asset transaction details are not displayed under the Previous Transaction drop-down list on the PREVIOUS IMPORT DETAILS page (Asset > User > Manage Assets > Import > Import Asset > Specify all the details > Click SUBMIT), even though the Assets are approved by the Checker on the MAKER-CHECKER ASSET-APPROVAL page (Asset > User > Manage Assets > Approvals > Maker Checker Approval > Click Filters  on the ACTIONS panel > Specify the filter criteria to view the list of requests from the Maker > Select the Assets that you want to approve under the LIST section > Click APPROVE on the ACTIONS panel > Select the  Approval Status as Approved.) This issue is found when the Asset Maker Checker Configurations is enabled.

(#67240)

When a user opens any page in a new tab in the SaaS Environment, the Switch Tenant pop-up is displayed in all the pages. This issue occurs only when the user is using the Firefox private window/tab. (#72276)

On the ADMIN DETAILS page (Admin > Advanced > Password Management > Administrator > Click ADD NEW on the ACTIONS panel > Specify all the details > Click SUBMIT > Select the Domain Name on the LIST page), the Password field is not displaying the GUID or Encrypted ID of the password and the field is empty. This issue is found when the user is logging into the SummitAI application using Microsoft Internet Explorer browser.

On the Incident Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

On the Service Request Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Service Request > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and Multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

The configured Bulletin Board (Admin > Advanced > Notifications > Bulletin Board > Select the Tenant > Click ADD NEW to configure the Bulletin details > Click SUBMIT) is displayed on the END USER DASHBOARD page even if the user does not have access to the selected Tenant and Domain.

Overlapping of content is observed on the Pagination bar of all the pages having high amount of data (typically in the range of 5 digits).

Broken image of the logo is displayed in the application when the logo image is deleted from the APPLICATION SETTINGS page (Admin > Basic > Infrastructure > Application Settings).

Workaround: The users need to re-login to the SummitAI application after deleting the logo.

On the AUTO-RESOLUTION SERVICE REQUEST CONFIGURATION and AUTO-RESOLUTION INCIDENT CONFIGURATION page (Admin > Basic > Infrastructure > Tenant > Select Domain > Select Tenant which is configured with Service Request/ Incident Management module > Click CONFIGURE DETAILS on the ACTIONS panel > Under the For End Users tab, select a reason form the Enable Reminder to Callers for Pending Reasons drop-down list > Enable Auto-Resolve Service Requests/ Auto-Resolve Incidents check box > Click Set Fields for Auto-Resolving Service Requests/ Set Fields for Auto-Resolving Incidents link), the users can set the auto-resolution criteria by specifying only white space (not numbers and alphabets) in the Response SLA Reason, Resolution SLA Reason, and Solution fields.

The following issues are observed in BI Custom Reports:

  • When a user downloads the report (in any format), the data is displayed with hyperlinks.

  • When a user places the mouse cursor on the count link, the tooltip is displayed as [Object Object].

  • In the exported report, report name is displayed with '+' instead of space.

The Change Record is not created when the CR Requester and Customer Approver are same. This issue occurs even though Do Not allow Customer Approval of CR check box is selected on the Change Management TENANT configuration page. This issue occurs only for the first time when the Tenant is configured.

Workaround: The Administrator needs to unselect and again select the Do Not allow Customer Approval of CR on the Change Management TENANT configuration page (Admin > Basic > Infrastructure > Tenant > Select the respective Tenant for which this issue is occurring > Click CONFIGURE DETAILS on the ACTIONS panel > Enable Do Not allow Customer Approval of CR check box and click SUBMIT > Clear Do Not allow Customer Approval of CR check box and then click SUBMIT, again).

The new SLA Value of an Incident is not displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident) when an incident is moved from New status to In-Progress using Notification Services.

The Pending Reason of an incident is still displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident), when an Orchestration Script fails and the respective Incident is moved back from Pending to In-Progress.

The notification e-mails related to escalation and jobs are triggered only in English language irrespective of the configured language on the NOTIFICATION TEMPLATE page for all the modules (Admin> Advanced> Notification> Notification Template> Select a Tenant > Click ADD NEW > Specify all the required fields > Click SUBMIT).