Conditional Approval in Log Service Request API

Owned by Enterprise IT
May 08, 2024

Read Complete Release Notes

Feature released in SummitAI Service Management (Denali HF01, Service Request Management)

What's New?

If the SR Workflow contains a Conditional Approval with the Approver set as User Selectable, you must specify the E-mail Id, Employee Id, or User Id of the Approver in the Log Service Request API. With this, the user can specify the Approver while raising an SR. The specified Approver receives a notification for the Approval of the Service Request.

Authentication

To authenticate the APIs, use the API login details. Create a user with the Login Type as API, generate an API Key to authenticate, and execute the APIs. For more information, see Adding Users.

API Details

Sample Request 
{
  "ServiceName": "SR_LogServiceRequestCatalog",
  "objCommonParameters": {
    "_ProxyDetails": {
      "APIKey": "XXXXXXXXXXXXXXXXX",
      "AuthType": "APIKEY",
      "ProxyID": 0,
      "TokenID": "",
      "OrgID": "1",
      "ReturnType": "JSON"
    },
    "SR_TicketParame": {
      "Instance": "SRTent",
      "ServiceCatalogID": "1747",
      "LogSRForUserMode": true,
      "RequesterEmailID": "Rest@test.com",
      "SRRemarks": "This is just for testing - please ignore",
      "CustomFields": [
        {
          "GroupName": "Test",
          "AttributeName": "CheckBox",
          "AttributeValue": "1"
        }
      ],
      "Approvals": [
       {
          "ApproverEmailId": "peter@xyz.com",
          "ApproverEmpId": "Name",
          "ApproverUserID": 0
        }
      ]
    }
  }
}

Note:

The API Request requires the Approvals section only when the SR Approval Workflow contains the Approver as User Selectable.

Request Parameters

Parameter NameTypeDescriptionNotes

Instance *

STRING

Name of the Instance.


ServiceCatalogID *

STRING

Unique Identification of the Service Catalog.


LogSRForUserMode *

BOOLEAN

Is the SR logged for a user?The value must always be true.
RequesterEmailID *

STRING

E-mail Id of the Requester.
SRRemarks

STRING

Remarks or comments about the SR. 

GroupName *

STRING

Group name of the Custom Field.


AttributeName *

STRING

Type of the Custom Field.


AttributeValue *

STRING

Value of the Custom Field.


Approvals *

STRING

The User Selectable Approver details.

Specify any one of the following User Selectable Approver details:

  • ApproverEmailId
  • ApproverEmpId
  • ApproverUserID
* Indicates mandatory fields
Sample Response 
{
    "Errors": "",
    "Input": null,
    "Message": "Successfully saved the service request. Service Request ID:  2132",
    "OrgID": 0,
    "Output": null,
    "OutputID": 0,
    "OutputObject": null,
    "TokenID": null,
    "TicketID_Encrypted": null,
    "TicketID_Internal": 2113,
    "TicketNo": 2132
}

Prerequisites

  1. Create a Service Catalog. For more information, see Creating Service Catalogs
  2. Configure the Workflow with a Condition and Approver as User Selectable. For more information, see Configuring SR Approval Workflows.