Installation, Configuration, and Upgrade Sierra SP1 HF14

Owned by Enterprise IT
May 08, 2024

Download Release Notes | Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Sierra SP1 HF04 << Sierra SP1 HF05 << Sierra SP1 HF06 << Sierra SP1 HF07 << Sierra SP1 HF08 << Sierra SP1 HF09 << Sierra SP1 HF10 << Sierra SP1 HF11 << Sierra SP1 HF12 << Sierra SP1 HF13

What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade | Security Best Practices for SummitAI Application Deployment

On this page: 

Installation, Configuration, and Upgrade

The following sections provide information related to installation, configuration, and upgrade of the SummitAI application:

Important Notes About v4.1.4 Setup and Installation

Points to be Noted During v4.1.4 Installation

  • While installing the v4.1.4 Web setup on the SummitAI Server, ensure to install English OS and English supported DB only. Furthermore, the SummitAI Proxy Data Collector service needs to be installed on the English OS Server.
  • The Web URL created on English OS Server can be accessed through the Client Machines, which have another language OS, such as English, Chinese, Japanese, and so on. This enables the end users to use the Web URL created in the English OS Server and access SummitAI Suite applications for inputting data in different languages. 
  • The SUMMIT Proxy can be installed on the Client Servers, which has other language OS, such as English, Chinese, Japanese, and so on.

Double-Byte Character Support for SummitAI IT Management Suite

To enable multi-language support for SummitAI IT Management Suite, a basic support for double-byte characters is activated. Now, the application accepts the inputs in any of the language it is typed in and stores it in the same language in the database tables. Whenever required, the data is retrieved and displayed in the respective languages on the GUI.

In the v4.1.4 release, the SummitAI application Graphical User Interface (GUI) is displayed in English. However, the end users can enter the input data or text in any of the languages, such as English, Chinese, Japanese, and so on in the text editable fields.

Note:

In v4.1.4 release, entering text in the E-mail Address and Password fields are supported only in English language. Hence, it is highly recommended to enter the data in the E-mail Address and Password fields on any of the pages for the application in English language only. While logging into the application or configuring the user details, or in any other pages within the application, wherever there is a need to enter the e-mail address and password details, ensure to enter the text in English language. If you enter the details in any other language, the Application throws an error.

Patch Update for .NET Framework 

For .NET Framework 3.5 software, Microsoft has released a patch. It is recommended to apply the .NET Framework 3.5 Service Pack 1 (MS KB 958481, 958483, 958484 patches) after the successful installation of v4.1.4 SummitAI IT Management Suite setup on the SummitAI Server. This helps to avoid occurring of unforeseen errors in the application. You can download the patch from the http://support.microsoft.com/kb/959209 link.

Note:

After the successful deployment of the patches mentioned above, please restart the IIS on SummitAI Server.

SummitAI Upgrade Steps

To upgrade the database of the SummitAI Suite from the prior version v4.1.4 hotfix to Sierra SP1 HF14, do the following:

Assumptions

Before executing the database upgrade scripts, it is assumed that you have successfully installed the SummitAI Suite base version 4.1.4 hotfix or above.

Pre Upgrade Steps

Before you start with the database upgrade of SummitAI, we recommend that you perform the following:

  1. On the SummitAI Database Server, open the Microsoft SQL Server Management Studio tool.  Connect to the SummitAI database Instance. Take the backup of the complete SummitAI database.
  2. On the SummitAI Server, ensure that you take a backup of the folders where the attachment files are saved. In general, the attachment files are saved in the application root directory.

Application Root Directory: \\SummitWeb\<databasename>-ModuleCode-Attachments.

Example of the Attachment Files folder name is ‘summitDB-im-attachments’, where summitDB is the database name, im is the module code for Incident Management and attachments is the folder name.

Database Upgrade from v4.1.4 Hotfix To v5.7 SP5

To perform the database upgrade from v4.1.4 hotfix to v5.7 SP5, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

v4.1.4 HF

Please download the scripts from below path which having the
upgrade scripts rom v4.1.4 HF to v5.7SP5

https://summitbuild.blob.core.windows.net/common/SummitUpgradescripts_v4.1.4HF_to_v5.7SP5_B005_02Jan2019.zip

v5.7 SP5

Database Upgrade from v5.7 SP5 to Alps

To perform the database upgrade from v5.7 SP5 to Alps, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

V5.7 SP5

1.Summitupgrade_v5.7SP5_B005_02Jan2019_to_Alps_01Apr2019.sql

Note:

  • The upgrade steps of v5.7 SP5 HF01 and v5.7 SP6 are merged with this script.
  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Alps

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAIALPSUpgradeScripts\

Database Upgrade from ALPS to ALPS HF01

To perform the database upgrade from Alps to Alps HF01, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

Alps

2.Summitupgrade_ALPS_01Apr2019_to_ALPS_HF01_B006_06thMay2019.sql

Alps HF01

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS HF01 to ALPS SP1

To perform the database upgrade from Alps HF01 to Alps SP1, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

Alps HF01

3.Summitupgrade_ALPS_HF01_B006_06thMay2019_to_ALPS_SP1_B006_4thJune2019.sql

Alps SP1

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from Alps SP1 to Sierra

To perform the database upgrade from Alps SP1 to Sierra, do the following: 

Schema Version

Upgrade Script

Upgraded Schema Version

Alps Sp1

4.Summitupgrade_ALPS_SP1_B006_4thJune2019_to_Sierra_26thAugust2019.sql

Note:

  • The upgrade steps of ALPS SP1 HF01 B004 is merged with this script.
  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Sierra

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Sierra to Sierra HF01

To perform the database upgrade from Sierra to Sierra HF01, do the following: 

Schema Version

Upgrade Script

Upgraded Schema Version

Sierra

5.Summitupgrade_Sierra_26thAug2019_to_Sierra_HF01_B002_11thOct2019.sql

Note:

  • The upgrade steps of ALPS SP1 HF01 B004 is merged with this script.
  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Sierra HF01

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Sierra HF01 to Sierra SP1

To perform the database upgrade from Sierra HF01 to Sierra SP1, do the following: 

Schema Version

Upgrade Script

Upgraded Schema Version

Sierra

6.Summitupgrade_Sierra_HF01_B002_11thOct2019_to_Sierra_SP1_B014_12thNov2019.sql

Note:

  • The upgrade steps of 5.6SP2 HF18, 5.7SP5 HF08, 5.7SP6 HF05, and ALPS SP1 HF04 are merged with this script.
  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Sierra SP1

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Sierra SP1 to Sierra SP1 HF01

To perform the database upgrade from Sierra SP1 to Sierra SP1 HF01, do the following: 

Schema Version

Upgrade Script

Upgraded Schema Version

Sierra SP1

7.Summitupgrade_Sierra_SP1_B014_12thNov2019_to_Sierra_SP1_HF01_B008_10thDec2019.sql

Note:

  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Sierra SP1 HF01

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Sierra SP1 HF01 to Sierra SP1 HF02

To perform the database upgrade from Sierra SP1 HF01 to Sierra SP1 HF02, do the following: 

Schema Version

Upgrade Script

Upgraded Schema Version

Sierra SP1 HF01

8.Summitupgrade_Sierra_SP1_HF01_B008_10thDec2019_to_Sierra_SP1_HF02_B004_30thDec2019.sql

Note:

  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Sierra SP1 HF02

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Sierra SP1 HF02 to Sierra SP1 HF03

To perform the database upgrade from Sierra SP1 HF02 to Sierra SP1 HF03, do the following: 

Schema Version

Upgrade Script

Upgraded Schema Version

Sierra SP1 HF02

9.Summitupgrade_Sierra_SP1_HF02_B004_30thDec2019_to_Sierra_SP1_HF03_B004_19thFeb2020.sql

Note:

  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Sierra SP1 HF03

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Sierra SP1 HF03 to Sierra SP1 HF04

To perform the database upgrade from Sierra SP1 HF03 to Sierra SP1 HF04, do the following: 

Schema Version

Upgrade Script

Upgraded Schema Version

Sierra SP1 HF03

10.Summitupgrade_Sierra_SP1_HF03_B004_19thFeb2020_to_Sierra_SP1_HF04_B008_30thApr2020.sql

Note:

  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Sierra SP1 HF04

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Sierra SP1 HF04 to Sierra SP1 HF05

To perform the database upgrade from Sierra SP1 HF04 to Sierra SP1 HF05, do the following: 

Schema Version

Upgrade Script

Upgraded Schema Version

Sierra SP1 HF04

11.Summitupgrade_Sierra_SP1_HF04_B008_30thApr2020_to_Sierra_SP1_HF05_B006_31stMay2020.sql

Note:

  • The upgrade steps of v5.7 SP5 HF13 B002 and ALPS SP1 HF10 B004 are merged with this script.
  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Sierra SP1 HF05

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Sierra SP1 HF05 to Sierra SP1 HF06

To perform the database upgrade from Sierra SP1 HF05 to Sierra SP1 HF06, do the following: 

Schema Version

Upgrade Script

Upgraded Schema Version

Sierra SP1 HF05

12.Summitupgrade_Sierra_SP1_HF05_B006_31stMay2020_to_Sierra_SP1_HF06_B004_30thJune2020.sql

Note:

  • The upgrade steps of v5.7 SP5 HF14 B002 and ALPS SP1 HF11 B005 are merged with this script
  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Sierra SP1 HF06

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Sierra SP1 HF06 to Sierra SP1 HF07

To perform the database upgrade from Sierra SP1 HF06 to Sierra SP1 HF07, do the following: 

Schema Version

Upgrade Script

Upgraded Schema Version

Sierra SP1 HF06

13.Summitupgrade_Sierra_SP1_HF06_B004_30thJune2020_to_Sierra_SP1_HF07_B003_05thAug2020.sql

Note:

  • The upgrade steps of ALPS SP1 HF12 B003 are merged with this script.
  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Sierra SP1 HF07

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Sierra SP1 HF07 to Sierra SP1 HF08

To perform the database upgrade from Sierra SP1 HF07 to Sierra SP1 HF08, do the following: 

Schema Version

Upgrade Script

Upgraded Schema Version

Sierra SP1 HF07

14.Summitupgrade_Sierra_SP1_HF07_B003_05thAug2020_to_Sierra_SP1_HF08_B005_1stSep2020.sql

Note:

  • The upgrade steps of ALPS SP1 HF13 B003 are merged with this script.
  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Sierra SP1 HF08

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Sierra SP1 HF08 to Sierra SP1 HF09

To perform the database upgrade from Sierra SP1 HF08 to Sierra SP1 HF09, do the following: 

Schema Version

Upgrade Script

Upgraded Schema Version

Sierra SP1 HF08

15.Summitupgrade_Sierra_SP1_HF08_B005_1stSep2020_to_Sierra_SP1_HF09_B004_30thSep2020.sql

Note:

  • The upgrade steps of ALPS SP1 HF14 B006 are merged with this script.
  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Sierra SP1 HF09

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Sierra SP1 HF09 to Sierra SP1 HF10

To perform the database upgrade from Sierra SP1 HF09 to Sierra SP1 HF10, do the following: 

Schema Version

Upgrade Script

Upgraded Schema Version

Sierra SP1 HF09

16.Summitupgrade_Sierra_SP1_HF09_B004_30thSep2020_to_Sierra_SP1_HF10_B005_31stOct2020.sql

Note:

  • The upgrade steps of ALPS SP1 HF15 B003 and v5.7 SP5 HF17 B001 are merged with this script.
  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Sierra SP1 HF10

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Sierra SP1 HF10 to Sierra SP1 HF11

To perform the database upgrade from Sierra SP1 HF10 to Sierra SP1 HF11, do the following: 

Schema Version

Upgrade Script

Upgraded Schema Version

Sierra SP1 HF10

17.Summitupgrade_Sierra_SP1_HF10_B005_31stOct2020_to_Sierra_SP1_HF11_B003_11thDec2020.sql

Note:

  • The upgrade steps of ALPS SP1 HF16 B001 and v5.7 SP5 HF18 B001 are merged with this script.
  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Sierra SP1 HF11

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Sierra SP1 HF11 to Sierra SP1 HF12

To perform the database upgrade from Sierra SP1 HF11 to Sierra SP1 HF12, do the following: 

Schema Version

Upgrade Script

Upgraded Schema Version

Sierra SP1 HF11

18.Summitupgrade_Sierra_SP1_HF11_B003_11thDec2020_to_Sierra_SP1_HF012_B002_1stFeb2021.sql

Note:

  • The upgrade steps of ALPS SP1 HF17 B003 and v5.7 SP6 HF05 are merged with this script.
  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Sierra SP1 HF12

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Sierra SP1 HF12 to Sierra SP1 HF13

To perform the database upgrade from Sierra SP1 HF12 to Sierra SP1 HF13, do the following: 

Schema Version

Upgrade Script

Upgraded Schema Version

Sierra SP1 HF12

19.Summitupgrade_Sierra_SP1_HF12_B002_1stFeb2021_to_Sierra_SP1_HF13_B004_2ndMar2021.sql

Note:

  • The upgrade steps of ALPS SP1 HF18 and v5.7 SP5 HF19 are merged with this script.
  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Sierra SP1 HF13

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade from Sierra SP1 HF13 to Sierra SP1 HF14

To perform the database upgrade from Sierra SP1 HF13 to Sierra SP1 HF14, do the following: 

Schema Version

Upgrade Script

Upgraded Schema Version

Sierra SP1 HF13

20.Summitupgrade_Sierra_SP1_HF13_B004_2ndMar2021_to_Sierra_SP1_HF14_B004_1stApril2021.sql

Note:

  • The upgrade steps of ALPS SP1 HF19 and v5.7 SP5 HF20 are merged with this script.
  • The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Sierra SP1 HF14

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAISIERRAUpgradeScripts\

Database Upgrade in BI Report and Global Search

To perform the database upgrade in BI Report and Global Search script, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

BI-Report and Global Search

21.SummitMigrationscripts_enable_BIReport_GlobalSearch

  1. De-normalization Process Steps.doc – Refer DN Process documents and how-to setup the Linked Server configurations.
  2. DN_Scripts-ONLY_FOR_NEW_IMPLE_NotUpgrade
    Note: The DN_Scripts.sql is only executed for new implementation not for upgrade.
  3. Upgrade_Scripts_SIERRA_SIERRA_SP1_HF13
    Notes:
    • Drop the dependent index completely if there is an error while dropping the column.
    • While altering the column type or length, take the backup of dependent index and drop. After executing the alter command, recreate the index
  4. DB_Server_Configuration_LoadData
    Follow mentioned steps, in case, change in DN configuration:
  5. Views.sql
  6. 7. PostScripts.sql

Note:

    • To enable the BI Configuration, follow the steps given in DeNormalization Process Steps document.
    • Denormalization: If the SR_RPT_DN_ServcieTicketMaster contains around 0.15 billion records, the post-deployment script runs approximately 3 minutes to update old records for [Resolved Updated By ****] columns. Based on the volume of the records and index, the actual execution time may vary.

SummitAI Global Search (Mandatory)

  • Global Search_Configuration_Linked Server Environment.docx
  • SummitSearch_FullTextEnabledTable_Script_LinkedServer.sql
  • Enable outbound transaction for Linked Server.docx
  • BI Report-Emails & Scheduling (Pushreport).docx

Note:

  • The scripts written in the Global Search_Configuration_Linked Server Environment document are for the reference purpose only. Ensure that you execute SummitSearch_FullTextEnabledTable_Script_LinkedServer.sql.
  • To enable the Summit global search, follow the steps given in Global Search_Configuration_Linked Server Environment document.
  • To access BI report related pages, the user need to update the SummitAI license. For more details, see Enhancement on ROLE TEMPLATE feature in v5.5 SP1 B005 RN.

WithGDPR_Enablescripts

01. DN_Enable_GDPRChanges.sql

Run this script in case GDPR is enabled for the client

Enable BI Reports (Sierra)

01. Execute EnableBI_Reports_SIERRA script

Note: For installing BI Reports (Sierra SP1), please contact SummitAI Support and Implementation team.

Sierra SP1 HF14

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\Summitv5.4UpgradeScripts\

Installing PsExec Tool

SummitAI uses Microsoft PsExec tool to perform the following activities:

  • SummitAI IT Operations Management: MS Exchange Monitoring
  • Asset Management: Remote Software Delivery
  • Incident Management: Service Assist

Ensure to install the PsExec tool on the SummitAI Server, if it does not already exist.

Download link: http://technet.microsoft.com/en-us/sysinternals/bb897553

Place the downloaded psexec.exe file under the following SummitAI installer folder:

..\\Bin\TOOLS\PS\psexec.exe

Example: c:\Inetpub\wwwroot\SummitWeb\Bin\TOOLS\PS\psexec.exe

Post Installation Steps

Post installation of the SummitAI application setup, Izenda API Physical Path manually configured to the proper path. Physical Path: <Installation Directory>\API\Izenda7\

 

Note:

The APIs for the various modules, Incident, IT Operations, Asset, and BI Reports (Sierra) are part of the SummitAI Application setup.


Oracle and IBM Client Configuration

The Oracle and IBM client configurations are done to monitor the Oracle and IBM databases, respectively.

Oracle Client Configuration

To configure Oracle client, perform the following:

  1. Open the URL http://www.oracle.com/technetwork/database/windows/downloads/utilsoft-087491.html. Alternatively, you can open the URL http://symphonysummit.blob.core.windows.net/customer-build/ODAC1120320Xcopy_32bit.zip.
  2. Download the ODAC component ODAC1120320Xcopy_32bit.zip.



  3. Extract the .zip folder to the <<drive>>:\extracted folder.
  4. Run the command, cd “C:\ SummitAI \ODAC1120320Xcopy_32bit”, to change directory to the extracted folder, cd <<drive>>:\extracted folder.



  5. Run the command, install.bat odp.net20 c:\oracle\11.2\odac odac11, to install Oracle Data Access Components.



  6. Add the following paths of the installed ODAC components in the Environment Variables of the system:
    • C:\oracle\11.2\odac
    • C:\oracle\11.2\odac\bin

    To add these paths in the Environment Variables, perform the following:

    1. Click Start, right-click Computer, and then click Properties.
    2. On the left side of the Control Panel, click Advanced system settings. The System Properties pop-up page is displayed.
    3. On the System Properties pop-up page, click the Environment Variables button under the Advanced tab. The Environment Variables pop-up page is displayed.
    4. On the Environment Variables pop-up page, in the System variable section, double-click the variable, Path, to edit it.
    5. On the Edit System Variable pop-up page, in the Variable value field, add the text, C:\oracle\11.2\odac;C:\oracle\11.2\odac\bin, at the beginning of the existing text, and then click OK.
    6. Restart your system.

IBM Client Configuration

To configure the IBM client, perform the following steps:

  1. Open the URL http://www-01.ibm.com/support/docview.wss?rs=4020&uid=swg21385217. Alternatively, you can open the URL https://symphonysummit.blob.core.windows.net/prerequisites/ibm_data_server_client_winx64_v11.1.zip.
  2. On the following page, click IBM Data Server Client.


  3. In the IBM Data Server Client section, select IBM Data Server Client (Windows AMD64 and Intel EM64T) option, and then click Continue.



  4. Fill in the required details, and then click I confirm.



  5. The .exe file is downloaded. You can install the file to connect to the IBM Database Server.

Online Help Upgrade

While upgrading from earlier version of SUMMIT to v5.7 SP1 HF01, perform the following steps for Online Help configuration:

Delete the existing Online Help folder (~/Webfiles/OnlineHelp) and add new Online Help folder from 5.7 SP1 HF01 upgrade files.

BI Reports

While upgrading from earlier version of SummitAI to v5.7 SP1 HF01, perform the following steps for BI report configuration:

  • Add the below tag in web.config file and remove the Izenda.config file from (~/Webfiles/) <add key="Izenda:LicenseKey" value="T370 Symphony Summit +DASH +MAPS +LANG +FORMS +VISION+FUSION|Enterprise|6.8|09/30/2016|0|0|0|M|YG6YSZE"/>
  • Delete the existing Reporting folder(~/Webfiles/Reporting) and add new Reporting folder from 5.7 SP1 HF01 upgrade files
  • Update the SMTP configuration details in web.config instead of izenda.config

Maximum File Size for Attachments

The default maximum file attachment size is 4 MB. This value can be configured using the following keys in the web.config file:

 <add key="All:MaxAttachmentSize" value="4" />

 However, it is recommended to keep the maximum file size limit to 8 MB for best system performance.

Reference Documents

SummitAI IT Management Suite document library comprises the following list of documents:

For all other documents, please contact the SummitAI Support Team.

Support

If you need any technical assistance from the SummitAI Support Team, contact at https://support.symphonysummit.com/ or send an e-mail to summitsupport@symphonysummit.com