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titleGeneral

About SummitAI IT Management Suite

Signing In

Describing the User Interface

Alerts and Approvals

Viewing and Updating Your Profile Details

Global Search

Personalizing Pages

Forgot Password

Logging Out

Delegating Role

Signing In As Another User

Switching Tenant

Searching Users

Help File Conventions

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titleConcepts

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation

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titleAdministrators
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titleBasic
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titleUsers

Adding Users

Viewing User List

Configuring Role Templates

Role Template Menu Configuration_GM

Role Template Other Configuration

Configuring Custom Tabs

Resigned Approver List

Viewing Switch User List

Configuring Switch User

Importing User Details Using Excel

Importing User Details from DB

Importing Active Directory User Details

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titleInfrastructure
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titleTheme Configuration

Configuring Themes

Previewing and Editing Themes

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titleSSO Configuration

SSO Configuration Wizard Gen

SSO Configuration: OAuth

SSO Configuration : SAML

SSO Configurations: Forms

SSO Configurations: Proxy

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titleForm Builder

Form Builder

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users

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titleCommon Masters

Configuring Common Master Types

Configuring Common Masters

Configuring Geographic Location

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titleWidgets

Configuring Widgets

Configuring Widget Tabs

Configuring Widget Reports

Configuring Widget Report Access

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titleExport/Import

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

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titleCurrency

Configuring Exchange Rate Configuration 1

Currency Master Configuration

Configuring Tenant

Configuring Domain

Configuring Dashboards

Configuring Application Settings

Importing Master Template

Configuring Analysts

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler

Archiving Data

Configuring Periodic Survey

Configuring Simple Mail Transfer Protocol

Configuring Web Services

External Web Service Mapping

Proxy View Admin

Viewing Proxy Server Details

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Configuring Digital Signature

Configuring ServiceNow

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titleWorkflow

Configuring SR Approval Workflow

Configuring CR Approval Workflow

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titleCustomers

Adding Customers

Viewing Customer List

Configuring Customer SLA Matrix

Configuring Custom Tabs for Customers

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titleVendors

Adding Vendors

Viewing Vendor List

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titleAdvanced
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titleDiscovery and Monitoring

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts

Configuring Scripts

Configuring Scripts Based Monitoring

Configuring SNMP MIB

Configuring SNMP Based Monitoring

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titleDocuments

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents

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titleNotifications

E-mail Parsing

Configuring Mailbox

Configuring Notification Parser

Configuring Notification Templates

Configuring SMS Gateway

Configuring Voice Call Gateway

Configuring Bulletins

Configuring Alerts

Adding Master Configuration

Configuring Conference Call

Configuring Push Notifications

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titleCompliance

Configuring Compliance Profiles

Allocating Compliance Profiles

Agent Contact Information

Viewing Modifying Profile Configuration

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titleProductivity

Configuring Skills

Configuring Skill Category

Configuring Core Competency

Adding Holidays

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titleShift Management

Configuring Shifts

Allocating Shifts

Viewing Shift Roster

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titleEscalations

Configuring Auto Escalations

Configuring Manual Escalations

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titleLicense

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License

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titleGDPR

GDPR

Configuring GDPR

Guide Me

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titlePassword Management

Password Management

Configuring Administrator

Configuring Security Questions

Mapping Security Questions

Configuring Keyword Message

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Configuring Password Expiry

Status Details Report

User Registration Details Report

Configuring Password Expiry

Password E-mail Audit Log

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titleReports and Dashboards

Viewing Reports

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Creating New BI Dashboard

Discovery Scan Error Report

Summit Audit Log for Login Accounts

SUMMIT Configuration Audit Report

Survey Report

License Trend Report

GDPR Status Report

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titleOthers

Tenant Department Customer

Configuring Auto Escalation for Incident By SLA

Configuring Auto Escalation for Incident By Time

Configuring Auto Escalation for SR by Time

Configuring Auto Escalation for SR by SLA

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2019-09-30_07-46-16_Configuring Vendor MIBs

Summit Audit Log for Login Accounts

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About SummitAI IT Management Suite

SummitAI IT Management Suite is an interactive, web-based tool that provides an end-to-end solution for your IT infrastructure-related management and monitoring activities. It strengthens the monitoring process by automating your service desk activities, such as issue logging, its resolution, SLA compliance, infrastructure management Workgroup administration, Incident management, Problem management, and change management, along with the creation and maintenance of a knowledge base.

The tool provides you with the reports and dashboards, which present an easy-to-understand data along with the pictorial representation of the IT infrastructure by using the real time environment inputs. You can add, monitor, configure, and view reports on the various parameters available in the environment regarding the servers, URLs, applications deployed, server thresholds, printers, users, services, and monitoring schedules. It facilitates the implementation and improvement of the defined process compliance with respect to the client SLA, based on the various reports and feedback capabilities provided by the system.

The SummitAI IT Management Suite is designed according to the Information Technology Infrastructure Library (ITIL) framework. ITIL focuses on best practice that can be utilized in different ways according to the organizational objectives.

The SummitAI IT Management Suite facilitates the communication between the various organizational functions and reduces the cycle time for the solution implementation. ITIL provides the proven methods and mechanisms required for the planning and implementation of IT environment related common processes.

Benefits of Using SummitAI IT Management Suite

The SummitAI IT Management Suite is an enterprise IT management and monitoring system that is specifically designed to meet the operational and management needs of the companies that have an IT environment. Following are few of the benefits of using SummitAI IT Management Suite:

  • Improved service quality and its provision
  • Cost justifiable service quality
  • Services that meet Business, Customer, and User demands
  • Integrated centralized and decentralized processes
  • Individual roles and responsibilities in service provision
  • Learning from previous experience
  • Demonstrable performance indicators

Integrated service delivery refers to the need for Incident Management, Problem Management, Asset Management, Change Management, Configuration Management Database (CMDB), Servers, and Network Monitoring processes that are linked together in a meaningful manner.

Components

The SummitAI IT Management Suite has the following sub-modules or components. These components can be used as an individual component or as a complete suite as per the organization's requirements.

  • SummitAI Service Management
  • SummitAI Asset Management
  • SummitAI IT Operations Management
  • SummitAI Procurement

SummitAI Service Management

SummitAI Service Management is an ITIL 2011 certified intelligent solution that leverages the latest advancement in technology, such as Mobility, Analytics, and Automation. It helps CIOs and Service Providers to improve the productivity of IT service operations and reduce the cost and complexities involved.

The SummitAI Service Management package comprises the following sub-modules or components:

  • Incident Management (IM)
  • Problem Management (PM)
  • Change Management (CM)
  • Configuration Management Database (CMDB)
  • Call Management
  • Service Request Management (SRM)
  • Knowledge Management (KM)
  • Release Management (RM)
  • Service Catalog Management (SCM)
  • Service Portfolio Management (SPM)
  • Service Level Management (SLM)

For more information about SummitAI Service Management, see SummitAI Service Management.

SummitAI Asset Management

SummitAI Asset Management is an ITIL 2011 certified solution that helps your organization manage Software Compliances, Software Metering, and Hardware Metering via agent-less or agent-based discovery mechanisms, which can mitigate risk, reduce cost and improve Return On Investments with an operational approach. This multi-tenant solution optimizes organizational efficiency by managing IT and non-IT Assets across the entire Asset Life Cycle right from Planning, Requisitioning, Allocation, Retirement, to Disposal. For more information about SummitAI Asset Management, see SUMMIT AI Asset Management.

SummitAI IT Operations Management

SummitAI IT Operations Management is an ITIL 2011 certified module that is designed to pro-actively collect and monitor availability and performance data across your entire enterprise using agent-based or agent less technology. This solution can be leveraged using automation to do regular maintenance tasks on the data center components whether they are on the premises or on the cloud. It comprises of modules, such as Network Monitoring, and Application Monitoring with in-built Event Management capabilities. For more information about SummitAI IT Operations Management, see SUMMITAI IT Operations Management.

SummitAI Procurement Management

SummitAI Procurement Management module is a centralized platform to control and monitor all the activities related to procurement of goods and services. It includes requirement understanding of goods or services to be purchased, process of placing order, and the process of receiving the requested goods or services. The SUMMIT Procurement module ensures that all the purchases are streamlined, tracked, and managed. These are some of the distinct features of the SummitAI Procurement Management module:

  • Budget Configuration
  • Workflow Process Automation
  • Vendor Creation and Evaluation
  • Purchase Request
  • Purchase Order
  • Quote Comparison
  • Goods/Service Received Note (GRN/SRN)
  • Export Goods from GRN to Inventory
  • Invoice Generation and Payment 

 For more information about SummitAI Procurement module, see SummitAI Procurement Management.


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