Customer Fixed Issues and Known Issues Tahoe SP5 HF10

137793

The displayed Work Order ID was different from Ticket Number displayed on Incident Incident List > Incident Detail page.

Prerequisites:

1. Navigate to Report. Select the Incident Management module.
2. Select Incident OLA by Workgroup report.  
3. Under Actions panel > Filters, select filter for valid Tenant and date range.
4. Click on any missed Workorder count hyperlink under Workorder column.
5. Displays the list of missed Incident IDs are displayed. Click on the Incident ID hyperlink. The Incident ID details page is displayed.
6. Observe the Work Order ID.

The displayed Work Order ID is not different from Ticket Number displayed on Incident Incident List > Incident Detail page.

134955

Additional Configuration Items (CI) in Report RFC CI Info Report were getting populated despite the front end was only showing a few CIs.

Prerequisite:

Load denormalization Change Management tables job should be running.

Steps:

1. Navigate to Change > User > New Change Record.
   
   
2. Select the required tenant.
   
   
3. Fill in all the mandatory details.
   
   
4. Link the Configuration Items (CI).
   
   
5. Click Submit to create a Change Record (CR).
   
   
6. Navigate to recently created CR.
   
   
7. Delink the linked CI.
   
   
8. Click Submit.
   
   

The Report RFC CI Info Report is successfully populating the correct number of CIs.

130342

When a form for a new KR is submitted, the status in the Add KR to service catalog was taking time to load.

Steps: 

1.  Navigate to Knowledge > User > New Knowledge Record.
   
   
2. Fill in the mandatory details.
   
3. Select Add KR to Service Catalog checkbox.
   
4. Search for catalog in the search field and select the same.
   
5. Click Submit.

The loading time issue for Add KR to service catalog is fixed after the resolution.

138995

Users were experiencing issues while using EXPORT ALL on the right  panel of Service Request List Page.

Steps:

1. Log in to the application.
   
   
2. Navigate to Request > User > Manage Service Requests > Service Request List.
   
   
3. In the right panel, click EXPORT ALL.

The data on the exported excel sheet is displaying as expected upon using EXPORT ALL.

The application was breaking because size of the data in the HDD Serial Number and Registered user column were large.

Steps: 

1. Configure a Discovery job.
   
   
2. Configure an IP which has a large HDD serial number or Registered User.
   
   
3. Run the job.
   
   

Asset is successfully getting displayed in the new Discovery page. If the asset is already discovered earlier, it will update the required data.