Read Complete Release Notes

Feature released in SummitAI Service Management (#25375, Denali, Incident and Service Request Management)

What's New?

A Workgroup is a group of members in a Tenant or a unit in an organization who are authorized to perform a specific set of business activities. The Workgroup can be classified as Parent Workgroup and Sub Workgroup, that is, Workgroups mapped to the Parent Workgroup.

Now, using the following API methods, the Administrators can get the Sub Workgroup information of the Incidents and Service Requests:

• IM_GetIncidentList

• IM_GetIncidentDetailsAndChangeHistory

• SR_GetSRList

• SR_GetSRDetailsAndChangeHistory

Request Details

IM_GetIncidentList

{ "ServiceName":"IM_GetIncidentList",    "objCommonParameters": { "_ProxyDetails":{ "ProxyID":0, "AuthType": "APIKEY",

 "APIKey": "G5YRT5PTKN07q8m2gDbAuXGuHOGU4l6EazDSWesjZ6E=",

"ReturnType":"JSON"},  "objIncidentCommonFilter":{"Executive":1,"WorkgroupName":"","CurrentPageIndex":2,"PageSize":10,"OrgID":"1","Instance":"Info","Status":"", "strUpdatedFromDate":"","strUpdatedToDate":"", "IsWebServiceRequest":true}}

}

IM_GetIncidentDetailsAndChangeHistory

{"ServiceName":"IM_GetIncidentDetailsAndChangeHistory",

"objCommonParameters":{"_ProxyDetails":

{"ProxyID":0,

"AuthType": "APIKEY",

"APIKey": "G5YRT5PTKN07q8m2gDbAuXGuHOGU4l6EazDSWesjZ6E=",

"ReturnType":"JSON",

"OrgID":"1"},"TicketNo":14853,

"RequestType":"RemoteCall"}}

SR_GetSRList

{"ServiceName":"SR_GetSRList","objCommonParameters":{

"_ProxyDetails":{

"AuthType": "APIKey","APIKey": "G0xNJ1hozCEYGUc+pfczETOK3/HtZp+3PBgMOSSwPD8=",

"ProxyID":0,"ReturnType":"JSON","OrgID" :1},"Instance":"Info",

"SrTicket_No":"","SrFromDate":"","SrToDate":"","srStatus":"All",

"srchkViewTkt":"false","IsGetAllRequest":"true"}}

SR_GetSRDetailsAndChangeHistory

{"ServiceName":"SR_GetSRDetailsAndChangeHistory","objCommonParameters":{

"_ProxyDetails":{

"AuthType": "APIKey","APIKey": "G0xNJ1hozCEYGUc+pfczETOK3/HtZp+3PBgMOSSwPD8=","ProxyID":0,"ReturnType":"JSON",

"OrgID":"1"},"SrTicket_No":1856,"RequestType":"RemoteCall"}}