Enhanced Export to PDF translations

What's New?

As a part of this enhancement the PDF headers, column names and few column data are translated to selected language in Incident Management, Service Request Management, Problem and Change Management.

Earlier, if the user downloaded the PDF by using the Export to PDF option throughout the application, the language translation provision was not available.

Benefits

• This enhancement brings in multi language translation to PDF creation too.
• Better readability for users who wish to extract PDF in selected language.
• Improved customer experience.

Prerequisites

To enable this feature, the Admin must add the following keys in the Web.config file and add Weglot key in “App:WeglotKey“

<add key="App:WeglotURL" value=https://api.weglot.com/translate?api_key= />

<add key="App:WeglotKey" value="" /> // need to provide the Weglot key in value

<add key="App:IsWeglotExportToExcelEnabled" value="true" />

Add the following key in the Web.config file to validate whether the columns are in English. During validation the columns to be translated, and which columns are to be excluded are verified.

<add key="App:WeglotIdentifyNonEnglishContent" value="[^a-zA-Z0-9().:@!?\"'*$#\[\];{}<>\/=|\\&^%~,_\-\s]" />

Incident Management

To export the PDF in selected language, perform the following steps in Incident Management:

1. Navigate to Incident > Manage Incidents > My Incidents.
2. Change or Select the language to Japanese language.

3. Select an Incident from the list of Incidents.

4.In the right collapsible actions panel click EXPORT TO PDF.

5.Select the sections required in PDF and click Export.

In the exported PDF the following fields are translated to user selected language -

Service Request Management

To export the PDF in selected language, perform the following steps in Service Request Management:

1. Navigate to Requests > Manage Service Requests > Service Request List
2. Change or Select the language to Japanese language.
3. Select a Service Request (SR) from the list of SRs.

4. In the right collapsible actions panel click EXPORT TO PDF.

      5. Select the sections required in PDF and click Export.

In the exported PDF the following fields are translated to user selected language -

Change Management

To export the PDF in selected language, perform the following steps in Change Management:

1. Navigate to Change > My CRs > My Change Requests
2. Change or Select the language to Japanese language.
3. Select a Change Request (CR) from the list of CRs.
4. In the right collapsible actions panel click EXPORT TO PDF.
5. Select the sections required in PDF and click Export.

In the exported PDF the following fields are translated to user selected language -

Problem Management

To export the PDF in selected language, perform the following steps in Problem Management:

1. Navigate to Problem> My CRs > My Change Requests
2. Change or Select the language to Japanese language.
3. Select a Change Request (CR) from the list of CRs.
4. In the right collapsible actions panel click EXPORT TO PDF.
5. Select the sections required in PDF and click Export.

In the exported PDF the following fields are translated to user selected language -