Configurable Cross Tenant Request ID Linking

Owned by sivani.sahu
Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment
1 min read

Read Complete Release Notes

Feature released in SummitAI Asset Management (Denali SP1)

What's New?

Now, the Request ID linking on the Asset Allocation page is configurable at the Tenant level. After selecting the Restrict Request ID For Asset Allocation check box on the APPLICATION SETTING BY TENANT page, the Incident ID, SR ID, and Work Order ID associated with the selected Tenant are linked to the Assets on the ASSET ALLOCATION page. The Request IDs of other Tenants are not linked and shown as invalid. For more information, see Configure Asset Management Application Settings by Tenant.

Note

By Default, the Restrict Request ID For Asset Allocation checkbox is disabled and the Application links the Incident ID, SR ID, and Work Order ID of all Tenants on the ASSET ALLOCATION page.

UI Changes

A new checkbox, Restrict Request ID For Asset Allocation, is provided on the APPLICATION SETTINGS BY TENANT page. 


Figure: APPLICATION SETTINGS BY TENANT page 

Configuration

On the APPLICATION SETTINGS BY TENANT page, select the following check boxes (Asset > Configuration > Others > Application Settings > Select CONFIGURE BY TENANT on the ACTIONS panel):

  • Enable Request ID validation with Incident/Service/Work Order module

  • Restrict Request ID For Asset Allocation