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 Administrators

Administrators

Configuring Asset Management Module

Configuring Asset Category Using Form Builder

Configuring My Asset List Page

Custom Scheduler Jobs

Asset Masters

Configuring Location And Store

Configuring Asset Purpose

Configuring Action Attribute

Configuring Fault Type

Configuring Solution Type

Configuring Notifications and Templates

Configuring Allocation Form Template

Configuring Key Field Mapping

Configuring Data Templates

Configuring Field Display Order on Fixed Asset List Page

Software

Software Request Mapping Form

Adding/ Updating Software

License Mapping

Blacklisting Software

Configuring Software Baseline Profiles

Software Baseline Profile Mapping

Configuring Software License

License Key Mapping

Depreciation

Configuring Depreciation Formula

Configuring GAAP Depreciation

Configuring Depreciation Field Mapping

Configuring Custom Depreciation Formula

Mapping

Discovery Mapping

Configuring CMDB Mapping

Procurement Mapping

Account Mapping

Configuring Custom Hardware Variance

Mapping ServiceNow Category

Application Control

Creating and Updating Profile

Mapping Profiles

Configuring Application Control Messages

Configure Software and Executable Execution Type

Viewing Software Process List

Endpoint Compliance

Endpoint Dashboard

Viewing Endpoint Profile List

Configuring Endpoint Profile

Viewing Dynamic Endpoint

Configuring Dynamic Endpoint

Mapping Endpoint Profile

Endpoint Automation

Endpoint Automation Scripts

Endpoint Automation Scheduler

Endpoint Automation Profile Mapping

Patch Management

Viewing Patch List

Creating Asset Groups

Configuring Patches

Others

Configuring Asset Application Settings

Configuring Asset Movement

Configuring Asset Alerts

Configuring Store Threshold

Configuring Asset Scan Domain List

Configuring Local Password Management

Configuring E-mail Notifications

Configuring Asset Integration Details

Configuring Additional Discovery

Scheduling Asset Physical Verification

Configuring Product Price

Adding Software Deployment Profile

Approval Matrix

Configuring Approval Matrix

Configuring Approver Role

Mapping Approver

Deactivation Approval Matrix

Configuring Deactivation Approval Matrix

Configuring Approver

Configuring Location-Wise Approvers

SUMMIT Software Center

You can map the SUMMIT Asset Management fields with the ServiceNow Asset Management fields on the SERVICENOW CATEGORY MAPPING page. At the beginning, you must configure the Tenant on the SERVICENOW CONFIGURATION page (for more details, see Configuring ServiceNow from the SUMMIT General Online Help) and add the categories for the configured Tenants on the FORM BUILDER page. To know more about creating Asset Management categories on the FORM BUILDER page, see Configuring Asset Category Using Form Builder.

To configure ServiceNow Category Mapping:

  1. Select Asset > Configuration > Mapping > ServiceNow Category Mapping. The SERVICENOW CATEGORY MAPPING page is displayed.

  2. On the SERVICENOW CATEGORY MAPPING page, you can see all the SUMMIT categories configured on the FORM BUILDER page. Select the category that you want to map.

    SERVICENOW CATEGORY MAPPING page
    Figure: SERVICENOW CATEGORY MAPPING page

  3. On the General tab, specify all the required information. To know more about the fields on the General tab, see Field Description section below.

    SERVICENOW CATEGORY MAPPING page, General tab
    Figure: SERVICENOW CATEGORY MAPPING page, General tab

  4. Click NEXT. The Field Mapping tab is displayed.

  5. On the Field Mapping tab, select the values from the Summit Field drop-down list to map them with the respective ServiceNow Fields. If the Data Type is mentioned as reference, you have to select a value from the Unique Reference Field drop-down list.

    Note:

    Ensure that the same Unique Reference Field value is not repeated for one category. But select the same Unique Reference Field value, if the reference type is same. For example, you have selected Active for reference (core company). You have to select  Active wherever it asks to specify the value for reference (core company).

    SERVICENOW CATEGORY MAPPING page, Field Mapping tabFigure: SERVICENOW CATEGORY MAPPING page, Field Mapping tab

  6. Click NEXT. The Reference Mapping tab is displayed.

  7. On the Reference Mapping tab, specify the required information. To know more about the fields on the Reference Mapping tab, see Field Description section below.

    SERVICENOW CATEGORY MAPPING page, Reference Mapping tab
    Figure: SERVICENOW CATEGORY MAPPING page, Reference Mapping tab

  8. Click SUBMIT.

Field Description

The following table describes the fields on the SERVICENOW CATEGORY MAPPING page.

Field

Description

General

Tenant

Select the Tenant from the drop-down list.

Category

Select the category configured on the FORM BUILDER page to map with the ServiceNow category.

ServiceNow Category

Select the category that you want to map with the SUMMIT categories.

Field Mapping

Summit Field

Select the field form the drop-down list to map with the respective ServiceNow field. after it is mapped, Data is shared between the mapped fields.

Unique Reference Field

It is a sub-field of the ServiceNow field. Select the value from the drop-down list to map the SUMMIT field with the ServiceNow sub-field. If is displayed in case of reference Data Type.

Reference Mapping

Default Value

Specify default value(s) for the mandatory field(s) of ServiceNow reference type(s).

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the SERVICENOW CATEGORY MAPPING page:

RESYNC DATA

Click RESYNC DATA to send the entire Asset data to ServiceNow. The data is sent only when the respective job runs.

SHOW LIST

Click SHOW LIST to view the list of categories configured on the FORM BUILDER page for Category Mapping.

Filters

Click Filters and specify the filter criteria to view the list of categories configured on the FORM BUILDER page for Category Mapping.

PRINT

Click PRINT to print the entire page.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export the records displayed specifically on the page to a Microsoft Excel sheet.

EXPORT ALL

Click EXPORT ALL to export all the records to a Microsoft Excel sheet.


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