Auto Search Classification and Category in Problem Details page

Owned by Enterprise IT
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment
1 min read

Feature released in SummitAI Service Management (Tahoe SP3 HF01, Problem Management)

What's New?

You can specify the text in Classification and Category in the Problem Details page and search based on the text. Provision to specify the text and clear the text is added for Classification and Category in the Problem Details page.  

Business Benefits

  • Provision to specify and clear the text. 
  • Improved user experience. 
  • Ensures consistency in the UI with other modules such as incident management. 

As shown in the following figure, you can now specify a text and also search for given keyword in the Classification and Category fields of Problem Details page. Previously, you had to click on search icon and from the displayed values, you had to select the value.  

Figure: Enter and clear text for Classification and Category