- Created by Aravind Naik, last modified by Mayuresh Balaji Kamble on Apr 22, 2024
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Configuring Application Settings
Configuring Auto Escalation for Incident By SLA
Configuring Auto Escalation for Incident By Time
Configuring Auto Escalation for SR by Time
Configuring Auto Escalation for SR by SLA
2019-09-30_08-38-31_Configuring Mailbox
2020-04-07_12-45-08_Proxy View
2019-09-30_07-46-16_Configuring Vendor MIBs
You can add a new Custom Tab for Users, which is displayed as a tab on the CONFIGURE USER page. You can also view or modify the existing Custom Tabs.
To add a Custom Tab:
- Select Admin > Basic > Users > Custom Tabs.
- On the CUSTOM TABS page, click ADD NEW on the ACTIONS panel.
- Provide a Tab name, description for the Tab, and select the Active check box so that the Custom Tab is available on the USER ID page. For more information, see Viewing User List.
- Click SUBMIT. A new Custom Tab is configured.
Figure: CUSTOM TABS page
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the CUSTOM TABS page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the Custom Tabs configured for Users.
Figure: CUSTOM TABS page: List of Custom Tabs
- To edit a Custom Tab value, click the Tab Name. Make appropriate changes and click SUBMIT.
- To display the inactive Custom Tab values, click the Include Inactive check box.
Note:
When the Custom Tab are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Custom Tab.
References
- For adding Users, see Adding Users.
- For configuring Custom Fields for Users, see Configuring Custom Fields for Users_General.
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