About SummitAI IT Management Suite

Signing In

Describing the User Interface

Alerts and Approvals

Viewing and Updating Your Profile Details

Global Search

Personalizing Pages

Forgot Password

Logging Out

Delegating Role

Signing In As Another User

Switching Tenant

Searching Users

Help File Conventions

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation

Adding Users

Viewing User List

Configuring Role Templates

Role Template Menu Configuration_GM

Role Template Other Configuration

Configuring Custom Tabs

Resigned Approver List

Viewing Switch User List

Configuring Switch User

Importing User Details Using Excel

Importing User Details from DB

Importing Active Directory User Details

Configuring Themes

Previewing and Editing Themes

SSO Configuration Wizard Gen

SSO Configurations: Forms

SSO Configuration : SAML

SSO Configuration: OAuth

SSO Configurations: Proxy

Form Builder

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users

Configuring Common Master Types

Configuring Common Masters

Configuring Geographic Location

Configuring Widgets

Configuring Widget Tabs

Configuring Widget Reports

Configuring Widget Report Access

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Exchange Rate Configuration

Currency Master Configuration

Configuring Tenant

Configuring Dashboards

Configuring Domain

Configuring Application Settings

Importing Master Template

Configuring Analysts

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler

Archiving Data

Configuring Periodic Survey

Configuring Simple Mail Transfer Protocol

Configuring Web Services

External Web Service Mapping

Proxy View Admin

Viewing Proxy Server Details

Configuring VLAN

Mapping VLAN to Proxy

Configuring Digital Signature

Configuring ServiceNow

Configuring SR Approval Workflow

Configuring CR Approval Workflow

Adding Customers

Viewing Customer List

Configuring Customer SLA Matrix

Configuring Custom Tabs for Customers

Adding Vendors

Viewing Vendor List

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts

Configuring Scripts

Configuring Scripts Based Monitoring

Configuring SNMP MIB

Configuring SNMP Based Monitoring

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents

E-mail Parsing

Configuring Mailbox

Configuring Templates for Free-Form E-Mail Type

Configuring Templates for Line E-mail Type

Configuring Notification Parser

Configuring Notification Templates

Configuring SMS Gateway

Configuring Voice Call Gateway

Configuring Bulletins

Configuring Alerts

Adding Master Configuration

Configuring Conference Call

Configuring Push Notifications

Configuring Action Template

Configuring Incident Template

Configuring Compliance Profiles

Allocating Compliance Profiles

Agent Contact Information

Viewing Modifying Profile Configuration

Configuring Skills

Configuring Skill Category

Configuring Core Competency

Adding Holidays

Configuring Shifts

Allocating Shifts

Viewing Shift Roster

Configuring Auto Escalations

Configuring Manual Escalations

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License

GDPR

Configuring GDPR

Guide Me

Password Management

Configuring Administrator

Configuring Security Questions

Mapping Security Questions

Configuring Keyword Message

2019-10-17_09-08-12_Managing User Account

Configuring Password Expiry

Password E-mail Audit Log

Creating AD Property

User Registration Details Report

Status Details Report

Viewing Reports

Creating New Reports_Gen

Creating New Dashboards

Creating New Advanced Reports

Discovery Scan Error Report

Summit Audit Log for Login Accounts

SUMMIT Configuration Audit Report

Survey Report

License Trend Report

GDPR Status Report

Tenant Department Customer

Configuring Auto Escalation for Incident By SLA

Configuring Auto Escalation for Incident By Time

Configuring Auto Escalation for SR by Time

Configuring Auto Escalation for SR by SLA

2019-09-30_08-38-31_Configuring Mailbox

2020-04-07_12-45-08_Proxy View

2019-09-30_07-46-16_Configuring Vendor MIBs

Summit Audit Log for Login Accounts

Scripting


You can upload relevant documents to the SummitAI document library. You can store and publish set of documents for the users based on Tenant, Customer, and Location. A document published for a specific combination of Tenant, customer, and location is accessible to only those users who have access to the selected Tenant, customer, and location. Using the ALL options, you can also publish a common document for all the users. The users can view the uploaded documents to which they have access on the END USER DASHBOARD page by clicking the MY DOCUMENTS tile.

To upload documents:

  1. Select Admin> Advanced > Documents > Upload Document.
  2. On the UPLOAD DOCUMENT page, click ADD NEW on the ACTIONS panel.
  3. Type in the required information to upload a document. For more information about the fields on the UPLOAD DOCUMENT page see Field Description.
  4. Click SUBMIT. A new document is uploaded.

    UPLOAD DOCUMENT page
    Figure: UPLOAD DOCUMENT page

Field Description

The following table describes the fields on the UPLOAD DOCUMENT page:

Field

Description

Document Name

Type in the name of the document that you want to upload to the SummitAI Document Library.

Document Type

Lists the document types that are configured under the Common Masters. For more information about configuring value for a document type, see Configuring Common Masters. You need to select Document Type from the Master Type list and configure the required value. Select a document type from the list.

Description

Type in a brief description about the document.

Tenant

Select the Tenant for which this document should be uploaded.

Customers

To control the access of documents for specific customer, select the customers from the Available Customers list and click > to move to the Selected Customers list. To remove customers from the Selected Customers list, click <. All the customers under the Selected Customers list will have access to the document.

Note: If you are publishing common documents for which you want to give access to all users irrespective of the Tenant, customer, and location, select All.

Locations

To control the access of documents for specific location, select the locations from the Available Locations list and click > to move to the Selected Locations list. To remove locations from the Selected Locations list, click <. All the locations under the Selected Locations list will have access to the document.

Note: If you are publishing common documents for which you want to give access to all users irrespective of the Tenant, customer, and location, select All.

Publish

If selected, the document is displayed to the users.

Active

  • If selected, the uploaded document is active and is displayed to the users.
  • If not selected, the uploaded document is inactive.

Attachment

Click the Upload icon to browse and upload a document to the SummitAI document library.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the UPLOAD DOCUMENT page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the documents uploaded to the SummitAI application.


Figure: UPLOAD DOCUMENT page: List of documents

  • To edit a document details, click the document Name. Make appropriate changes and click SUBMIT.
  • To display the inactive documents, click the Include Inactive check box.

When the uploaded documents are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to upload a new document.



Release Notes | Installation Guide | Other Documents