About SummitAI IT Management Suite

Signing In

Describing the User Interface

Alerts and Approvals

Viewing and Updating Your Profile Details

Global Search

Personalizing Pages

Forgot Password

Logging Out

Delegating Role

Signing In As Another User

Switching Tenant

Searching Users

Help File Conventions


Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation




Adding Users

Viewing User List

Configuring Role Templates

Role Template Menu Configuration

Role Template Other Configuration

Configuring Custom Tabs

Resigned Approver List

Viewing Switch User List

Configuring Switch User

Importing User Details Using Excel

Importing User Details from DB

Importing Active Directory User Details



Configuring Themes

Previewing and Editing Themes


SSO Configuration Wizard

SSO Configurations: Forms

SSO Configuration : SAML

SSO Configuration: OAuth

SSO Configurations: Proxy


Form Builder

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users


Configuring Common Master Types

Configuring Common Masters

Configuring Geographic Location


Configuring Widgets

Configuring Widget Tabs

Configuring Widget Reports

Configuring Widget Report Access


Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File


Configuring Exchange Rate Configuration

Currency Master Configuration

Configuring Tenant

Configuring Dashboards

Configuring Domain

Configuring Application Settings

Importing Master Template

Configuring Analysts

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler

Archiving Data

Configuring Periodic Survey

Configuring Simple Mail Transfer Protocol

Configuring Web Services

External Web Service Mapping

Proxy View Admin

Viewing Proxy Server Details

Configuring VLAN

Mapping VLAN to Proxy

Configuring Digital Signature

Configuring ServiceNow


Configuring SR Approval Workflow

Configuring CR Approval Workflow


Adding Customers

Viewing Customer List

Configuring Customer SLA Matrix

Configuring Custom Tabs for Customers


Adding Vendors

Viewing Vendor List




Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts

Configuring Scripts

Configuring Scripts Based Monitoring

Configuring SNMP MIB

Configuring SNMP Based Monitoring


Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents


E-mail Parsing

Configuring Mailbox

Configuring Templates for Free-Form E-Mail Type

Configuring Templates for Line E-mail Type

Configuring Notification Parser

Configuring Notification Templates

Configuring SMS Gateway

Configuring Voice Call Gateway

Configuring Bulletins

Configuring Alerts

Adding Master Configuration

Configuring Conference Call

Configuring Push Notifications

Configuring Action Template

Configuring Incident Template


Configuring Compliance Profiles

Allocating Compliance Profiles

Agent Contact Information

Viewing Modifying Profile Configuration


Configuring Skills

Configuring Skill Category

Configuring Core Competency

Adding Holidays

Configuring Shifts

Allocating Shifts

Viewing Shift Roster


Configuring Auto Escalations

Configuring Manual Escalations



License Usage

License Acceptance

License Monitoring

Allocating Concurrent License


GDPR

Configuring GDPR

Guide Me


Password Management

Configuring Administrator

Configuring Security Questions

Mapping Security Questions

Configuring Keyword Message

Managing User Account

Configuring Password Expiry

Password E-mail Audit Log

Creating AD Property

User Registration Details Report

Status Details Report



Viewing Reports

Creating New Reports_Gen

Creating New Dashboards

Creating New Advanced Reports

Discovery Scan Error Report

Summit Audit Log for Login Accounts

SUMMIT Configuration Audit Report

Survey Report

License Trend Report

GDPR Status Report


Tenant Department Customer

Configuring Auto Escalation for Incident By SLA

Configuring Auto Escalation for Incident By Time

Configuring Auto Escalation for SR by Time

Configuring Auto Escalation for SR by SLA

Configuring Mailbox

Proxy View

Configuring Vendor MIBs

Summit Audit Log for Login Accounts

Scripting




The Survey Report displays the Average Rating provided for each Questions under the selected Survey. The Administrator can also export the rating provided for each question by the Participated Users.

To view the Survey Report:

  1. Select Reports > Admin > Survey Report. The SURVEY REPORT page is displayed.

  2. On the ACTIONS panel, click the Filters and select the required Survey. The SURVEY REPORT page is displayed with details of the selected Survey.

    Survey Report
    Figure: Survey Report

The report displays the average rating provided for each question under the selected Survey

Click the hyperlink corresponding to No. of User field to view the list of Users targeted for the Survey.


Figure: User List

  • Click  to export the records displayed in the page to a Microsoft Excel Sheet.
  • Click  to export all the record to a Microsoft Excel Sheet.

Click the hyperlink corresponding to No. of Participants field to view the list of Users participated in the Survey.

        
        Figure: Participated User List

  • Click  to export the records displayed in the page to a Microsoft Excel Sheet.
  • Click  to export all the record to a Microsoft Excel Sheet.




Release Notes | Installation Guide | Other Documents