About SummitAI IT Management Suite

Signing In

Describing the User Interface

Alerts and Approvals

Viewing and Updating Your Profile Details

Global Search

Personalizing Pages

Forgot Password

Logging Out

Delegating Role

Signing In As Another User

Switching Tenant

Searching Users

Help File Conventions

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation

Adding Users

Viewing User List

Configuring Role Templates

Role Template Menu Configuration

Role Template Other Configuration

Configuring Custom Tabs

Resigned Approver List

Viewing Switch User List

Configuring Switch User

Importing User Details Using Excel

Importing User Details from DB

Importing Active Directory User Details

Configuring Themes

Previewing and Editing Themes

SSO Configuration Wizard

SSO Configurations: Forms

SSO Configuration : SAML

SSO Configuration: OAuth

SSO Configurations: Proxy

Form Builder

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users

Configuring Common Master Types

Configuring Common Masters

Configuring Geographic Location

Configuring Widgets

Configuring Widget Tabs

Configuring Widget Reports

Configuring Widget Report Access

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Exchange Rate Configuration 1

Currency Master Configuration

Configuring Tenant

Configuring Dashboards

Configuring Domain

Configuring Application Settings

Importing Master Template

Configuring Analysts

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler

Archiving Data

Configuring Periodic Survey

Configuring Simple Mail Transfer Protocol

Configuring Web Services

External Web Service Mapping

Proxy View Admin

Viewing Proxy Server Details

Configuring VLAN

Mapping VLAN to Proxy

Configuring Digital Signature

Configuring ServiceNow

Configuring SR Approval Workflow

Configuring CR Approval Workflow

Adding Customers

Viewing Customer List

Configuring Customer SLA Matrix

Configuring Custom Tabs for Customers

Adding Vendors

Viewing Vendor List

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts

Configuring Scripts

Configuring Scripts Based Monitoring

Configuring SNMP MIB

Configuring SNMP Based Monitoring

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents

E-mail Parsing

Configuring Mailbox

Configuring Templates for Free-Form E-Mail Type

Configuring Templates for Line E-mail Type

Configuring Notification Parser

Configuring Notification Templates

Configuring SMS Gateway

Configuring Voice Call Gateway

Configuring Bulletins

Configuring Alerts

Adding Master Configuration

Configuring Conference Call

Configuring Push Notifications

Configuring Action Template

Configuring Incident Template

Configuring Compliance Profiles

Allocating Compliance Profiles

Agent Contact Information

Viewing Modifying Profile Configuration

Configuring Skills

Configuring Skill Category

Configuring Core Competency

Adding Holidays

Configuring Shifts

Allocating Shifts

Viewing Shift Roster

Configuring Auto Escalations

Configuring Manual Escalations

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License

GDPR

Configuring GDPR

Guide Me

Password Management

Configuring Administrator

Configuring Security Questions

Mapping Security Questions

Configuring Keyword Message

2019-10-17_09-08-12_Managing User Account

Configuring Password Expiry

Password E-mail Audit Log

Creating AD Property

User Registration Details Report

Status Details Report

Viewing Reports

Creating New Reports_Gen

Creating New Dashboards

Creating New Advanced Reports

Discovery Scan Error Report

Summit Audit Log for Login Accounts

SUMMIT Configuration Audit Report

Survey Report

License Trend Report

GDPR Status Report

Tenant Department Customer

Configuring Auto Escalation for Incident By SLA

Configuring Auto Escalation for Incident By Time

Configuring Auto Escalation for SR by Time

Configuring Auto Escalation for SR by SLA

2019-09-30_08-38-31_Configuring Mailbox

2020-04-07_12-45-08_Proxy View

2019-09-30_07-46-16_Configuring Vendor MIBs

Summit Audit Log for Login Accounts

Scripting

You can add the external service providers or Vendors in the SummitAI application.

To add Vendors:

  1. Select Admin > Basic > Infrastructure > Vendors > Vendor List.
  2. On the VENDOR LIST page, click ADD NEW on the ACTIONS panel.
  3. On the VENDOR page, select the Domain from the drop-down list and type in the new Vendor details. For more information about the fields on the VENDOR page see, Field Description.
  4. Click SUBMIT. A new Vendor is added.

     Vendor Page
    Figure: Vendor Page

Field Description

The following table describes the fields on the VENDOR page:

Fields

Description

DETAILS

Domain

Displays the list of all the Domains the user has access to. Select a Domain from the list.

Vendor Name

Type in the name of the Vendor.

Vendor ID

Type in the unique identification number for the Vendor.

E-mail ID

Type in the e-mail id for the Vendor.

Location

Select the Vendor location from the list.

Domain

Select the vendor domain from the list.

Parent Vendor

Select the Parent Vendor from the list.

Contact Person

Type in the contact person name for the Vendor.

Designation

Type in the designation of the specified contact person.

Contact Number

Type in the contact number of the Vendor.

Mobile Number

Type in the mobile number of the Vendor.

Country

Type in the country name of the Vendor.

State

Type in the state name of the Vendor.

City

Type in the city name of the Vendor.

Pin Code

Type in the pin code for the specified city.

Address

Type in the address of the Vendor.

Remarks

Type in the remarks for the Vendor, if any.

Attachment

Attach any supporting documents if required.

Vendor

Select the vendor type from the drop-down list. You can select Vendor, or Reseller, or Both.

Active

By default, the status is set active.

  • If selected, the Vendor is active and is available on the other pages of the application.
  • If not selected, the Vendor is inactive and is not displayed in the Vendor list on the other page of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the VENDOR page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Vendors configured in the SummitAI application. The VENDOR LIST page is displayed.

List of Vendors 
Figure:  VENDOR LIST page: List of Vendors

  • To edit a Vendor detail, click the Vendor Name. Make required changes and click SUBMIT.
  • To display the inactive Vendors, click the Include Inactive check box.

    When the Vendors are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to add a new Vendor.

Filters

Click the Filters icon to specify a particular filter criteria to display the Vendors. On clicking the Filters icon, the FILTERS pop-up page is displayed. Select the Domain, Vendor, and Location from the respective lists. Type in the name of the Vendor in the Vendor Name text box to search for a specific Vendor. Click SUBMIT to view Vendors based on the filter criteria.

 FILTERS pop-up page
Figure:  FILTERS pop-up page

References


Release Notes | Installation Guide | Other Documents