About SummitAI IT Management Suite

Signing In

Describing the User Interface

Alerts and Approvals

Viewing and Updating Your Profile Details

Global Search

Personalizing Pages

Forgot Password

Logging Out

Delegating Role

Signing In As Another User

Switching Tenant

Searching Users

Help File Conventions

Document Repository

Global Tenant

Multi-tenancy

Concurrent License Allocation

Adding Users

Viewing User List

Configuring Role Templates

Role Template Menu Configuration

Role Template Other Configuration

Configuring Custom Tabs

Resigned Approver List

Viewing Switch User List

Configuring Switch User

Importing User Details Using Excel

Importing User Details from DB

Importing Active Directory User Details

Configuring Themes

Previewing and Editing Themes

SSO Configuration Wizard

SSO Configurations: Forms

SSO Configuration : SAML

SSO Configuration: OAuth

SSO Configurations: Proxy

Form Builder

Custom Fields

Configuring Custom Fields for Customers

Configuring Custom Fields for Users

Configuring Common Master Types

Configuring Common Masters

Configuring Geographic Location

Configuring Widgets

Configuring Widget Tabs

Configuring Widget Reports

Configuring Widget Report Access

Importing Configurations by Template

Exporting Configurations by File

Importing Configurations by File

Configuring Exchange Rate Configuration 1

Currency Master Configuration

Configuring Tenant

Configuring Dashboards

Configuring Domain

Configuring Application Settings

Importing Master Template

Configuring Analysts

Mapping Language Translation

Configuring Workgroups

Report Builder

Configuring Custom Scheduler

Archiving Data

Configuring Periodic Survey

Configuring Simple Mail Transfer Protocol

Configuring Web Services

External Web Service Mapping

Proxy View Admin

Viewing Proxy Server Details

Configuring VLAN

Mapping VLAN to Proxy

Configuring Digital Signature

Configuring ServiceNow

Configuring SR Approval Workflow

Configuring CR Approval Workflow

Adding Customers

Viewing Customer List

Configuring Customer SLA Matrix

Configuring Custom Tabs for Customers

Adding Vendors

Viewing Vendor List

Configuring Vendor MIBs

Discovery Configuration

Configuring Monitoring Accounts

Configuring Scripts

Configuring Scripts Based Monitoring

Configuring SNMP MIB

Configuring SNMP Based Monitoring

Configuring Standard Operating Procedures

Viewing Documents

Uploading Documents

E-mail Parsing

Configuring Mailbox

Configuring Templates for Free-Form E-Mail Type

Configuring Templates for Line E-mail Type

Configuring Notification Parser

Configuring Notification Templates

Configuring SMS Gateway

Configuring Voice Call Gateway

Configuring Bulletins

Configuring Alerts

Adding Master Configuration

Configuring Conference Call

Configuring Push Notifications

Configuring Action Template

Configuring Incident Template

Configuring Compliance Profiles

Allocating Compliance Profiles

Agent Contact Information

Viewing Modifying Profile Configuration

Configuring Skills

Configuring Skill Category

Configuring Core Competency

Adding Holidays

Configuring Shifts

Allocating Shifts

Viewing Shift Roster

Configuring Auto Escalations

Configuring Manual Escalations

License Usage

License Acceptance

License Monitoring

Allocating Concurrent License

GDPR

Configuring GDPR

Guide Me

Password Management

Configuring Administrator

Configuring Security Questions

Mapping Security Questions

Configuring Keyword Message

2019-10-17_09-08-12_Managing User Account

Configuring Password Expiry

Password E-mail Audit Log

Creating AD Property

User Registration Details Report

Status Details Report

Viewing Reports

Creating New Reports_Gen

Creating New Dashboards

Creating New Advanced Reports

Discovery Scan Error Report

Summit Audit Log for Login Accounts

SUMMIT Configuration Audit Report

Survey Report

License Trend Report

GDPR Status Report

Tenant Department Customer

Configuring Auto Escalation for Incident By SLA

Configuring Auto Escalation for Incident By Time

Configuring Auto Escalation for SR by Time

Configuring Auto Escalation for SR by SLA

2019-09-30_08-38-31_Configuring Mailbox

2020-04-07_12-45-08_Proxy View

2019-09-30_07-46-16_Configuring Vendor MIBs

Summit Audit Log for Login Accounts

Scripting

You can view the configured Proxy Server details, such as Department, host name, IP address of the Proxy Server. You can filter the Proxy Server using search criteria, such as Department, Customer, and monitoring protocol.

To view Proxy Server details:

  1. Select Admin> Basic> Infrastructure > Proxy View.
  2. On the PROXY VIEW page, you can view the Proxy Servers list in Tile view and Tabular view. For more information about fields and icons on the PROXY VIEW page, see Proxy View Admin.
  3. Click the Proxy Server tile (in the Tile view) or click the ID for the Proxy Server (in the Tabular view) to view the details. The PROXY DETAILS pop-up page is displayed.
  4. On the PROXY DETAILS pop-up page, the following details about the Proxy Server are displayed:

    The Filters section displays the filters options to display the specific set of Proxy Servers. Click SUBMIT to apply the filters.


    Figure: PROXY DETAILS page: Filters

    The following table describes the fields in the Filters section of the PROXY DETAIL pop-up page:

    Field

    Description

    Filters

    Device Type

    Lists the configured devices types. Select the device type to view the Proxy Servers list for the selected device type.

    Department

    Lists the configured Departments. Select the Department to view the Proxy Servers list for the selected Department.

    Customer

    Lists the configured Customers. Select the Customer to view the Proxy Servers list for the selected Customer.

    Location

    Lists the configured Locations. Select the Location to view the Proxy Servers list for the selected Location.

    Monitoring Protocol

    Lists the configured Monitoring Protocols. Select the Monitoring Protocol from the list.
    Note: This field is displayed only if the Device Type is selected as Server.

    The Device Details section displays the list of devices based on the specified filter criteria.


    Figure: PROXY DETAIL pop-up page: Device Details

    The following table describes the fields in the Device Details section of the PROXY DETAIL pop-up page:

    Field

    Description

    Device Details

    Department

    Displays the Department to which the Proxy Server belongs to.

    Host Name

    Displays the host name for the Proxy Server. Click the host name to view the details of the Proxy Server

    IP Address

    Displays the IP address for the Proxy Server.

    Customer

    Displays the Customer to which the Proxy Server belongs to.

    Location

    Displays the Location to which the Proxy Server belongs to.

    The Jobs section displays the Jobs configured for the selected device type.

    PROXY DETAIL pop-up page
    Figure: PROXY DETAIL pop-up page

    The following table describes the fields in the Jobs section of the PROXY DETAIL pop-up page:

    Field

    Description

    Jobs

    Job Name

    Displays the name of the Job. Click the Job Name to view the history of the selected Job.

    Job Options

    Displays the parameters monitored by the Job.

    Scheduler Type

    Displays the Scheduler Type for the Job as Recurring or One Time.

    Frequency

    Displays the frequency of the Job.

    Job Status

    Displays the status of the Job.

    Last Run Date

    Displays the date when the Job was last run.

    Next Run

    Displays the date when the Job will run next.

    Job Enabled

    Displays if the Job is enabled or disabled to run.

    Under the Upgrade History section, you can view upgrade history for the selected device type.


Release Notes | Installation Guide | Other Documents