Customer Fixed Issues and Known Issues Tahoe SP5 HF07

Owned by Enterprise IT
May 08, 2024

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What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

On this page: Customer Fixed Issues | Known Issues 

Hotfix Merges

Following are the merged releases in Tahoe SP5 HF07:

Customer Fixed Issues 

This section provides details about the fixed customer issues in following modules.

Service Management

Issue ID

Issue Description

Scenario

Resolution

133969

The Response Deadline and Resolution Deadline were displayed as blank in the triggered 'Service Request Approval Status Changed 'email template. 

Precondition: 

  1. Add the 'Response Deadline & Resolution Deadline' keywords in the ‘Service Request Approval Status Changed’ notification template.
  2. Configure a Catalog with one level of approval.
  3. Create an SR.

Steps: 

  1. Log in to the application as an Approver. 
  2. Navigate to Request > User > Approve Service Requests.
  3. Click on SR ID.
  4. Approve the SR and verify if the ‘Service Request Approval Status Changed ' e-mail is sent to the Caller.
  5. Validate that 'Response Deadline and Resolution Deadline’ are displayed as expected.

The Response Deadline and Resolution Deadline are displayed as expected. 

130801

The user got an error message after clicking the link on Change task notification email to view task details. 

 


Prerequisites:  

  1. Configure the Catalog to Change mapping. 
     
  2. Configure the Workplan and Workplan mapping. 
     
  3. Custom Scheduler should be running successfully. 
     

Steps: 

  1. Navigate to Request > User > New Service Request. 
     
  2. Select the desired Tenant, which is a mandatory field. 
     
  3. Select the Catalog and enter all the mandatory information. 
    Click SUBMIT. 
     
  4. Navigate to Request > User > Manage Service Requests > Service Request List. 
    Open the created SR. 
     
  5. Navigate to Relationship tab. Check and verify the created CR. 
     
  6. Click the Auto created CR. 
    Navigate to Relationship tab and verify the auto created task. 
     
  7. Verify the triggered mails for auto-created CR and task. 
     
  8. Open the task email 
    Click the link present on change task notification. 

The links in change task notification email works fine without any issues after the resolution. 

132527

While applying a business rule to an Incident that resolves it automatically on a specific condition, the Response SLA and Resolution SLA violation reasons were not getting updated on the Incident.   

Pre-requisite:

  1. Configure a business rule to resolve an Incident based on a given condition.

Steps:

  1. Navigate to Incident > User > Manage Incidents > New Incident for User.

  2. Enter the details to create an Incident based on the business rule condition that will resolve it.

  3. Incident should get auto resolved. Verify if the Response SLA and Resolution SLA violation got updated. 

The Response SLA and Resolution SLA violation reasons are getting updated when an Incident is resolved by a business rule. 

Platform

Issue IDIssue DescriptionScenarioResolution
135543An error message 'Unable to retrieve instance; your session has expired. Please login to the application' was displayed on the Summit Android and iOS Mobile Apps when users attempted to log in after putting the app in the background for some time.

Prerequisites:

In Summit App, configure the Session Timeout (in mins) from the Application Settings. 

Steps:

  1. Log in to the Summit Mobile App.

  2. Keep the App the background for some time.

After backgrounding the Summit App, the Session Timeout message is displayed when the configured timeout is reached.

Agentless Discovery

Issue ID

Issue Description

Scenario

Resolution

135859 

Analyst was facing an issue while discovering AIX server using Agentless Discovery. 

Steps: 

  1.  Select Admin > Advanced > Discovery & Monitoring > Discovery. 

  2. On the DISCOVERY page, click ADD NEW on the ACTIONS panel. 
  3. Select the Tenant and fill in the required details. 
     
  4. Click SUBMIT. The Discovery details are configured. 

Analyst discovers AIX server using Agentless Discovery.