- Created by Chilukuri Srinivasa Reddy , last modified by Mayuresh Balaji Kamble (Unlicensed) on Apr 22, 2024
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Configuring Application Settings
Configuring Auto Escalation for Incident By SLA
Configuring Auto Escalation for Incident By Time
Configuring Auto Escalation for SR by Time
Configuring Auto Escalation for SR by SLA
2019-09-30_08-38-31_Configuring Mailbox
2020-04-07_12-45-08_Proxy View
2019-09-30_07-46-16_Configuring Vendor MIBs
You can configure Core Competencies.
To configure Core Competency:
- Select Admin > Advanced > Productivity > Core Competency.
- On the CORE COMPETENCY page, type in the name of the Core Competency in the Core Competency text box. Select the Active check box to make Core Competency active.
- Click SUBMIT. The new Core Competency is added.
Figure: CORE COMPETENCY page
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the CORE COMPETENCY page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the Core Competencies configured in the SummitAI application.
Figure: CORE COMPETENCY page
- To edit a Core Competency, click the Core Competency. Make required changes and click SUBMIT.
To display the inactive Core Competencies, click the Include Inactive check box.
Note:
When the Core Competencies are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to add a new Core Competency.
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