Configuring ServiceNow

You can configure the ServiceNow Instance details on the SERVICENOW CONFIGURATION page. It enables the exchange of data between both the applications (ServiceNow and SummitAI).

To configure ServiceNow:

1. Select Admin > Basic > Infrastructure > ServiceNow Configuration. The SERVICENOW CONFIGURATION page is displayed.

2. On the SERVICENOW CONFIGURATION page, specify all the required information. To know more about the fields on the SERVICENOW CONFIGURATION page, see Field Description.
   

3. Click SUBMIT.
   

   
   Figure: SERVICENOW CONFIGURATION page

   Note:

   It is recommended to set ServiceNow user’s time zone in the ServiceNow portal as GMT to avoid any discrepancy during the data retrieval.

   
   Field Description
   The following table describes the fields on the NOTIFICATION TEMPLATE page:

   Fields	Description
   DETAILS
   TENANT	Select the Tenant from the drop-down list.
   ServiceNow Instance	Specify the ServiceNow Instance name.
   ServiceNow URL	Specify the URL of the ServiceNow Instance.
   ServiceNow Username	Type in the Username used for ServiceNow.
   ServiceNow Password	Type in the Password used for ServiceNow.
   Confirm Password	Type in the Password again to confirm.
   Active	If selected, the configuration becomes active.