- Created by Aravind Naik (Unlicensed) , last modified by Shilpa K (Deactivated) on Apr 22, 2024
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Configuring Application Settings
Configuring Auto Escalation for Incident By SLA
Configuring Auto Escalation for Incident By Time
Configuring Auto Escalation for SR by Time
Configuring Auto Escalation for SR by SLA
2019-09-30_08-38-31_Configuring Mailbox
2020-04-07_12-45-08_Proxy View
2019-09-30_07-46-16_Configuring Vendor MIBs
You can view the list of Customers added in the SummitAI application. You can view and modify the Customer details.
To view Customer list:
- Select Admin > Basic > Customers > Customer List.
- On the CUSTOMER LIST page, you can view the list of configured Customers.
- You can search for a Customer using the Filters icon on the ACTIONS panel (see: Filters). To view the list of inactive Customers, click the Include Inactive check box.
Figure: CUSTOMER LIST page
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the CUSTOMER LIST page.
Filters
Click the Filters icon to specify a particular filter criteria to display the Customers. On clicking the Filters icon, the FILTERS pop-up page is displayed. Select the Domain, Customer and Location or provide the name of the Customer (Customer Name). Click SUBMIT.
Figure: FILTERS pop-up page
ADD NEW
Click ADD NEW to add a new Customer. For information about adding new Customers, see Adding Customers.
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