- Created by Chilukuri Srinivasa Reddy (Unlicensed) , last modified by Mayuresh Balaji Kamble on Apr 22, 2024
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Configuring Application Settings
Configuring Auto Escalation for Incident By SLA
Configuring Auto Escalation for Incident By Time
Configuring Auto Escalation for SR by Time
Configuring Auto Escalation for SR by SLA
2019-09-30_08-38-31_Configuring Mailbox
2020-04-07_12-45-08_Proxy View
2019-09-30_07-46-16_Configuring Vendor MIBs
You can configure Skills under the selected Category and Sub Category.
To configure Skills:
- Select Admin > Advanced > Productivity > Skill.
- On the SKILL page, select the Category from the Category Name list. Select the Sub-Category from the Sub Category Name list. Specify the Skill name in the Skill Name text box. Select the Active check box to make the Skill active.
- Click SUBMIT. The new Skill is added.
Figure: SKILL page
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the SKILL page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the Skills configured in the SummitAI application.
Figure: SKILL page: List of Skills
- To edit a Skill, click the Skill Name. Make the required changes and click SUBMIT.
- To display the inactive Skills, click the Include Inactive check box.
Note:
- When the Skills are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to add a new Skill.
- Click the Filters icon on the ACTIONS panel to display the Skill for the selected Category.
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