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Configuring Application Settings
Configuring Auto Escalation for Incident By SLA
Configuring Auto Escalation for Incident By Time
Configuring Auto Escalation for SR by Time
Configuring Auto Escalation for SR by SLA
2019-09-30_08-38-31_Configuring Mailbox
2020-04-07_12-45-08_Proxy View
2019-09-30_07-46-16_Configuring Vendor MIBs
Security Assertion Markup Language (SAML) is an open standard for exchanging authentication and authorization data between parties, in particular, between an identity provider and a service provider. Using SAML you can enable Single Sign Ons for the following portals:
If Okta SSO configuration is done for the End Users, the End Users can access the SummitAI application in any of the following ways:
From Okta URL: Log into the Okta URL, click the SummitAI icon and access the SummitAI application using the Okta credentials.
Figure: Accessing the SummitAI application from OKTA URL
Figure: Logging into SummitAI application
- From SummitAI URL: Specify the SummitAI URL in the address bar. On the SummitAI login page, click the Okta icon. You are redirected to the Okta URL. Provide the Okta credentials to log into the SummitAI application.
Figure: OKTA icon on SummitAI Login page
Figure: OKTA Login page
Figure: Logging into SummitAI applicationNote:
If only Okta is configured, on accessing the SummitAI URL, you are automatically redirected to the Okta URL and on providing Okta credentials, you are logged into the SummitAI application.
Figure: OKTA Login page
Figure: Logging into SummitAI application- You can also access the SummitAI application by providing the SummitAI credentials. This option is available if Form login configuration is done by the Administrator.
Enabling SSO for SummitAI Using SAML (Okta Configuration)
You can add SummitAI as SAML app from the OKTA Console.
- Log into OKTA Admin Console. Click Admin. Click Add Applications under Shortcuts menu.
Figure: Okta page: Adding SummitAI app - Click Create a new app. The Create a New Application Integration pop-up is displayed. Select the SAML 2.0 option and click Create.
Figure: Okta page: SummitAI app integration - Provide the required details under the General Settings and click Next.
Figure: Okta page: SummitAI app details - Provide the SAML details under SAML Settings and click Next.
Figure: Okta page: SummitAI SAML details - Provide the feedback details under Feedback and click Finish.
Figure: Okta page: Feedback - Click View Setup Instructions. Provide the required details.
Figure: Okta setup instructions
IfSummitAI is already added as a SAML app, you can modify the details as required.
- Log into OKTA Admin Console. Click Admin. Click Add Applications under Shortcuts menu.
Figure: Okta page: Editing SummitAI app details - Click Apps you created. Select the SummitAI app that you want to update and click Edit.
Figure: Okta page: Editing SummitAI app details - Update the required details under the General Settings and click Next.
Figure: Okta page: Editing SummitAI app details - Update the SAML details under SAML Settings and click Next.
Figure: Okta page: Editing Feedback details - Update the feedback details under Feedback and click Finish.
Figure: Okta page: Editing Feedback details - Click View Setup Instructions. Update the required details.
Figure: Okta page: Editing setup instructions
You can add the users for whom SSO will be available for the SummitAI SAML app.
Log into OKTA Admin Console. Click Admin. Select People from the Directory menu.
Figure: Adding PeopleClick Add Person. The Add Person pop-up is displayed. Provide the details about the user you are adding and click Add Person. If you want to add more users, click Save and Add Another.
Figure: Adding People detailsThe added user needs to be activated so that the user can use SSO from OKTA for SummitAI . Click Activate. A confirmation pop-up page is displayed. Click Activate User.
Figure: Activating the added person
SSO Configuration in SummitAI (For Okta)
To configure SSO in the SummitAI application for Okta:
- Select Admin > Basic > Infrastructure > SSO Configuration. The SSO CONFIGURATION page is displayed. Select SAML and click ADD NEW under ACTIONS panel.
Figure: SSO Configuration page: Okta - Type in the SSO configuration details. For more information about the fields on the SSO CONFIGURATION page, see Field Description.
- Click VALIDATE. The certificate information is displayed if the uploaded certificate is valid. For invalid certificate, an error message is displayed.
- Click SUBMIT. The SSO is configured successfully.
Field Description
The following table describes the fields on the SSO CONFIGURATION page:
Field
Description
Domain
Select the domain name from the list. The SAML based authentication will be configured for the selected domain.
Note: This field is not visible for single domain users.URL
Provide the URL.
Redirect URL
Copy the SSO URL details from Okta configuration page and paste the URL details in this text box.
SSO Type
Select the SSO Type from the drop-down list.
Response Attribute
Select the response attribute from the drop-down list.
Upload Certificate
Upload the certificate that you downloaded during the SSO configuration using Okta SAML apps.
Request Authentication Context This field lists the conditions to match the authentication context. In order to create a user, the authentication context must match with the authentication method. The available matching criterion are Better, Exact, Maximum, and Minimum. User Creation Upon enabling this checkbox, the user is created if that user is not available in SummitAI database but wants to login into the SummtAI application using Okta authentication method. Time Zone Select the timezone from the drop-down list. The selected timezone will be assigned to the newly created user.
Note: This field is displayed only when the User Creation checkbox is enabled.
Template Name Select the role template from the list. The selected role template will be assigned to the newly created user.
Note: This field is displayed only when the User Creation checkbox is enabled.
Logo
Upload an image to be displayed as Google icon.
Enabling SSO for SummitAI Using SAML (Google Configuration)
You can add SummitAI as SAML app from the Google Admin Console.
Log into Google Admin Console. Click Apps and select SAML Apps.
Figure: Google App Settings page- Click the Plus icon to enable SSO for SAML application. Click SETUP MY OWN CUSTOM APP.
Figure: Setting up SummitAI as custom app - Provide the SSO URL, Entity ID, and download the certificate. Click NEXT.
Figure: Downloading the certificates - Provide basic information about the SummitAI application and click NEXT.
Figure: Basic details - Provide the Service Provider details and click NEXT.
Figure: Service Provider details - Provide mappings between service provider attributes to available user profile fields. You can also come back later to complete the attribute mapping. Click FINISH.
Figure: Attribute mapping
IfSummitAI is already added a SAML app, you can modify the details as required.
Log into Google Admin Console. Click Apps and select SAML Apps.
Figure: Google App Settings page- Select the SummitAI SAML app that you want to update.
Figure: Updating SummitAI details
Figure: Updating SummitAI details - Click the Service Provide Details and the Attribute Mapping sections to modify details in the respective sections.
Figure: Updating Service Provider details
Figure: Updating Attribute Mapping
You can enable or disable the SummitAI SAMP app configuration for all the users or for selected organizations.
- Log into Google Admin Console. Click Apps and select SAML Apps.
Figure: Google App Settings page All the configured SAML apps are displayed. Click the three dots next to the SummitAI SAML app that you want to enable or disable for users. Select the appropriate option from the options. The available options are ON for everyone, ON for some organizations, and OFF.
Figure: Enabling SummitAI app
Field DescriptionsOption
Description
ON for everyone
If selected, the SAML app is available to all the users.
ON for some organizations
If selected, the SAML app is available to users of the selected organizations
OFF
If selected, the SAML app is not available to anybody.
You can add the users for whom SSO will be available for the SummitAI SAML app.
- Log into Google Admin Console and select Users from the left menu.
Figure: Adding Users - Mouse hover on the Add icon, the available icons are: Invite users, Add multiple users, and Add user.
Figure: Adding Users
Figure: Multiple options to add users
- Invite users: Select this option to invite users to use the SummitAI SAML app as SSO from Google. Specify the e-mail ids of the users to whom you want to send the invitation.
Figure: Inviting users
Figure: Inviting users
- Add multiple users: Select this option to add multiple users. You can upload a Microsoft Excel sheet with the names of the users and other details (download the template AS.CSV).
Figure: Adding multiple users
- Add user: Select this option to a user. Provide the first name, last name, and the e-mail id of the user.
Figure: Adding single user
SSO Configuration in SummitAI (For Google)
To configure SSO in the SummitAI application for Google:
- Select Admin > Basic > Infrastructure >SSO Configuration. The SSO CONFIGURATION page is displayed. Select SAML and click ADD NEW under ACTIONS panel.
Figure: SSO Configuration page: Google - Type in the SSO configuration details. For more information about the fields on the SSO CONFIGURATION page, see Field Description.
- Click VALIDATE. The certificate information is displayed if the uploaded certificate is valid. For invalid certificate, an error message is displayed.
- Click SUBMIT. The SSO is configured successfully.
Field Description
The following table describes the fields on the SSO CONFIGURATION page:
Field
Description
Domain Select the domain name from the list. The SAML based authentication will be configured for the selected domain.
Note: This field is not visible for single domain users.URL
Provide the URL.
Redirect URL
Copy the SSO URL details from Google configuration page and paste the URL details in this text box.
SSO Type
Select the SSO Type from the drop-down list.
Response Attribute
Select the response attribute from the drop-down list.
Upload Certificate
Upload the certificate that you downloaded during the SSO configuration using Google SAML apps.
Request Authentication Context This field lists the conditions to match the authentication context. In order to create a user, the authentication context must match with the authentication method. The available matching criterion are Better, Exact, Maximum, and Minimum. User Creation Upon enabling this checkbox, the user is created if that user is not available in SummitAI database but wants to login into the SummtAI application using Google SAML authentication method. Time Zone Select the timezone from the drop-down list. The selected timezone will be assigned to the newly created user.
Note: This field is displayed only when the User Creation checkbox is enabled.
Template Name Select the role template from the list. The selected role template will be assigned to the newly created user.
Note: This field is displayed only when the User Creation checkbox is enabled.
Logo
Upload an image to be displayed as Google icon.
- Login to Ping Federate server.
Figure: Ping Federate Login Screen - On the Identity Provider tab, under SP Connections section, click Create New.
Figure: Identity Provider tab On the SP Connection section, configure the tabs as follows:
Connection Type
Figure: SP Connection _ Connection TypeConnection Options
Figure: SP Connection _ Connection OptionsImport MetadataIf you have a Metadata URL or FILE, select the respective options and provide the information. If you do not have an URL or a FILE, Select NONE.
Figure: SP Connection _ Import MetadataGeneral InfoOn the General Info tab, specify the PARTNER'S ENTITY ID, CONNECTION NAME, and the BASE URL. Select the LOGGING MODE as STANDARD.
Figure: SP Connection _ General InfoBrowser SSOOn the Browse SSO tab, click Configure Browse SSO.
Figure: SP Connection _ Browse SSOSAML ProfilesOn the SAML Profiles section, select IDP-INITAIATED SSO.
Figure: SAML PROFILESAssertion Lifetime
Figure: Assertion Lifetime tabAssertion CreationOn the Assertion Creation tab, click Configure Assertion Creation.
Figure: Configure AssertionProtocol SettingsOn the Protocol Settings tab, click Configure Protocol Settings.
Figure: Protocol Settings tabAssertion Consumer Service URLSelect Binding as POST and specify the Endpoint URL as /Summit_SAMLResponse.aspx.
Figure: Assertion Consumer Service URLSignature PolicySelect ALWAYS SIGN THE SAML ASSERTION and click Next.
Figure: Signature PolicyEncryption Policy
Figure: Encryption PolicySummary
Figure: SummarySummaryOn the Summary tab, click Done. You will redirected to SP Connection Page.
Figure: Browser SSO _ SummaryCredentialsClick Configure Credentials.
Figure: CredentialsDigital Signature SettingsClick Manage Certificates and configure Signing Certificate.
Figure: Digital Signature SettingsSummaryOn the Summary tab, click Done. You will be redirected to SP Connection page.
Figure: Credentials SummaryActivation & SummarySelect the Connection Status as Active and click Save.
Figure: SP Connection _ SummaryClick Server Configuration and then click Metadata Export under ADMINISTRATIVE FUNCTIONS.
Metadata Role
Figure: Metadata RoleMetadata Mode
Figure: Metadata ModeConnection MetadataSelect the configured SP Connection from the drop-down list.
Figure: Connection MetadataMetadata SigningSelect the Signing Certificate from the drop-down list.
Figure: Metadata SigningExport & SummaryOn the Export & Summary tab, click Export and then click Done. An XML file is downloaded.
Figure: Export & SummaryNote:
Redirect URL : Select Identity Provider > SP CONNECTIONS. Click the SP Connection that you have configured. The SSO Application Endpoint displayed here is the Redirect URL to be entered in SummitAI Application.
Figure: Redirect URL - Sample- Upload Certificate : The Certificate is available in the Metadata file, under the tag <ds:X509Certificate>. Copy this data and enter under Upload Certificate section.
SSO Configuration in SummitAI (For Ping Federate)
To configure SSO in the SummitAI application:
Select Admin > Basic > Infrastructure > SSO Configuration. The SSO CONFIGURATION page is displayed. Select SAML and click ADD NEW under ACTIONS panel.
Figure: SSO Configuration page- Type in the SSO configuration details. For more information about the fields on the SSO CONFIGURATION page, see Field Description.
- Click VALIDATE. The certificate information is displayed if the uploaded certificate is valid. For invalid certificate, an error message is displayed.
- Click SUBMIT. The SSO is configured successfully.
Field Description
The following table describes the fields on the SSO CONFIGURATION page:
Field | Description |
---|---|
Domain | Select the domain name from the list. The SAML based authentication will be configured for the selected domain. |
URL | Provide the URL. |
Redirect URL | Copy the SSO URL details from Ping Federate configuration page and paste the URL details in this text box. |
SSO Type | Select the SSO Type from the drop-down list. |
Response Attribute | Select the response attribute from the drop-down list. |
Upload Certificate | Upload the certificate that you downloaded during the SSO configuration using Ping Federate SAML apps. |
Request Authentication Context | This field lists the conditions to match the authentication context. In order to create a user, the authentication context must match with the authentication method. The available matching criterion are Better, Exact, Maximum, and Minimum. |
User Creation | Upon enabling this checkbox, the user is created if that user is not available in SummitAI database but wants to login into the SummtAI application using SAML PingFederate authentication method. |
Time Zone | Select the timezone from the drop-down list. The selected timezone will be assigned to the newly created user. Note: This field is displayed only when the User Creation checkbox is enabled. |
Template Name | Select the role template from the list. The selected role template will be assigned to the newly created user. Note: This field is displayed only when the User Creation checkbox is enabled. |
Logo | Upload an image to be displayed as Ping Federate icon. |
- Login to your ADFS account. On the Start screen, in the Search bar type in ADFS Management. Click ADFS Management.
Figure: ADFS Start screen - Under Trust Relationships, click Relying Party Trusts and then click Add Relying Party Trust.
Figure: Add Relying Party Trust - On the Welcome tab of Add Relying Party Trust Wizard, click Start.
Figure: Welcome tab - On the Select Data Source tab, select Enter data about the relying party manually.
Figure: Select Data Source tab - On the Specify Display Name tab, specify a Display name and click Next.
Figure: Specify Display Name tab - On the Choose Profile tab, select ADFS Profile and click Next.
Figure: Choose Profile tab - On the Configure Certificate tab, click Next.
On the Configure URL tab, Select Enable Support for the SAML 2.0 Web SSO Protocol.
Figure: Configure URL tabNote:
For Mobile App Relying party SAML 2.0 SSO service URL should be:
- On the Configure Identifiers tab, specify a Relying Party trust identifier and click Next.
Figure: Configure Identifiers tab - Configure Multi-factor Authentication Now
Figure: Configure Multi-factor Authentication Now - Choose Issuance Authorization Rules
Figure: Choose Issuance Authorization Rules tab - Ready to Add Trust
Figure: Ready to Add Trust tab - Finish
Figure: Finish tab - Click Add Rule and Choose Claim Rule as Send LDSP Attributes as Claims on the Edit Claim Rules for ADFSSAML window.
Figure: Add Rule - On the Choose Rule Type section, select Claim Rule Template as Send LDAP Attributes as Claims.
Figure: Choose Rule Type Specify the details in Configure Claim Rule tab as shown in the image below and click Finish.
Figure: Configure Claim RuleNote::
SummitAI Application uses Email of the user as a login ID. For this to work, you need to set up the Email as the NameID on the SAML login request. This can be achieved by setting up a Transform Rule.
Click Add Rule again, choose Transform an Incoming Claim and click Next.
Figure: Choose Rule Type tab- Setup Email ID to be sent as NameID as shown below and click Finish.
Figure: Configure Claim Rule - On the ADFS Management window, right click on the Relying Party for SummitAI and choose properties. Under the Advanced tab, choose SHA-256 as the Secure Hash Algorithm.
Figure: Secure hash Algorithm - On the ADFS Management Window, choose Services > Certificates and double click Token Signing Certificate, which will give you an option copy to file. By doing this, you will be able to export the X509 certificate from the raw file.
Figure: Certificates Section - Select the format as shown below.
Figure: Export File Format
SSO Configuration inSummitAI (For ADFS)
To configure SSO in the SummitAI application:
- Select Admin > Basic > Infrastructure > SSO Configuration. The SSO CONFIGURATION page is displayed. Select SAML and click ADD NEW under ACTIONS panel.
Figure: SSO Configuration page - Type in the SSO configuration details. For more information about the fields on the SSO CONFIGURATION page, see Field Description.
- Click VALIDATE. The certificate information is displayed if the uploaded certificate is valid. For invalid certificate, an error message is displayed.
- Click SUBMIT. The SSO is configured successfully.
Field Description
The following table describes the fields on the SSO CONFIGURATION page:
Field | Description |
---|---|
Domain | Select the domain name from the list. The SAML based authentication will be configured for the selected domain. |
URL | Provide the URL. |
Redirect URL | Copy the SSO URL details from ADFS configuration page and paste the URL details in this text box. |
SSO Type | Select the SSO Type from the drop-down list. |
Response Attribute | Select the response attribute from the drop-down list. |
Upload Certificate | Upload the certificate that you downloaded during the SSO configuration using ADFS SAML apps. |
Request Authentication Context | This field lists the conditions to match the authentication context. In order to create a user, the authentication context must match with the authentication method. The available matching criterion are Better, Exact, Maximum, and Minimum. |
User Creation | Upon enabling this checkbox, the user is created if that user is not available in SummitAI database but wants to login into the SummtAI application using ADFS SAML authentication method. |
Time Zone | Select the timezone from the drop-down list. The selected timezone will be assigned to the newly created user. Note: This field is displayed only when the User Creation checkbox is enabled. |
Template Name | Select the role template from the list. The selected role template will be assigned to the newly created user. Note: This field is displayed only when the User Creation checkbox is enabled. |
Logo | Upload an image to be displayed as ADFS icon. |
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the SSO CONFIGURATION page.
SHOW LIST
Click SHOW LIST to display the LIST table showing the SSO configured in the SummitAI application for SAML.
Figure: SSO Configuration: SAML
Filters
On the FILTERS pop-up page, select a domain name from the list and then click SUBMIT. A list of SAML based authentications configured for the selected domain is displayed.
Figure: FILTERS Pop-up page
ADD NEW
Click ADD NEW to configure a new SAML based authentication for a domain.
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