- Created by Aravind Naik, last modified by Shilpa K on Apr 22, 2024
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Configuring Application Settings
Configuring Auto Escalation for Incident By SLA
Configuring Auto Escalation for Incident By Time
Configuring Auto Escalation for SR by Time
Configuring Auto Escalation for SR by SLA
2019-09-30_08-38-31_Configuring Mailbox
2020-04-07_12-45-08_Proxy View
2019-09-30_07-46-16_Configuring Vendor MIBs
You can select the menus and submenus to which Users can have view/ edit access. The administrator can select the required menu access to the particular Role Template. Only the selected Menus are displayed to the users assigned to that Role Template. The access to users is based on the Domain and Role Template to which they are assigned.
To add a Role Template:
- Select Admin> Basic > Users > Role Template.
- Click the ADD MENU CONFIGURATION icon on the ACTIONS panel to create a new Role Template, and add the Menu Configuration for the new Role Template.
- On the ROLE TEMPLATE - MENU CONFIGURATION page, select the Module and type in details for the new Role Template name.
- Select a home page from the Landing Page list and click the Refresh icon. If you select the Active check box, the Role Template becomes available to be assigned to Users.
- Select the menus, submenus and the Edit, View check boxes to provide the required access.
Figure: ROLE TEMPLATE - MENU CONFIGURATION page
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the ROLE TEMPLATE - MENU CONFIGURATION page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the configured Templates.
Figure: ROLE TEMPLATES page: List of Role Templates
- To select a domain, click Filters and select the domain from the drop-down list.
- To display the inactive Templates, click the Include Inactive check box.
- To edit a Template, click the configured Template Name. Make appropriate changes, and click SUBMIT.
- Click ADD MENU CONFIGURATION to configure menus and submenus for the Role Template. For more information about configuring menu details for Role Templates, Role Template Menu Configuration_GM.
- Click ADD OTHER CONFIGURATION to add other configuration details for the Role Template. For more information about configuring other details for Role Templates, see Role Template Other Configuration.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the ROLE TEMPLATE page.
Click Filters to search a specific user for the role template. Click SUBMIT to get the search results.
Figure: FILTERS pop-up page
Click USERS - ROLE TEMPLATE to view the users who are mapped to the specific Role Template. See Screen Shot.
Figure: ROLE TEMPLATE page
USER TEMPLATE MAPPING
Click USER TEMPLATE MAPPING to view the mapped role templates for all the users. The USER TEMPLATE MAPPING page is displayed.
You can view the Role Templates for each User. To view the Role Template for a User, select By User from the drop-down list in the Role Template column.
Figure: USER TEMPLATE MAPPING: User wise
To view the Users for each Role Template in the LIST table, select By Role Template from the drop-down list.
Figure: USER TEMPLATE MAPPING: Role Template wise
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the USER TEMPLATE MAPPING page.
Filters
Click Filters to specify filter criteria to search specific role templates or users. Click SUBMIT to get the search results.
Figure: FILTERS pop-up page
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export the details on the USER TEMPLATE MAPPING page to a Microsoft Excel sheet.
EXPORT ALL
Click EXPORT ALL to export all the records on the USER TEMPLATE MAPPING page to a Microsoft Excel sheet.
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export the role template details displayed on the current page to a Microsoft Excel sheet.
EXPORT ALL
Click EXPORT ALL to export all the role template details to a Microsoft Excel sheet.
References
- For configuring other details for Role Templates, see Adding Role Template Other Configuration.
- For configuring Role Privileges, see Configuring Role Templates.
- For adding Users, see Adding Users.
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