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Configuring Application Settings
Configuring Auto Escalation for Incident By SLA
Configuring Auto Escalation for Incident By Time
Configuring Auto Escalation for SR by Time
Configuring Auto Escalation for SR by SLA
2019-09-30_08-38-31_Configuring Mailbox
2020-04-07_12-45-08_Proxy View
2019-09-30_07-46-16_Configuring Vendor MIBs
You can import the user details from Microsoft On-Premise, Google, and Azure active directories into the SummitAI database. You can bulk import user details, such as NT Login ID, User Name, Employee ID, E-mail ID, Employee Photograph, Customer, Country, and so on at a time.
To import users from Microsoft Active Directory:
- Select Admin > Basic > Users > Import > AD Import. The AD IMPORT page is displayed.
- On the ACTIONS panel, click Filters and select the Domain from the drop-down list.
- Click ADD NEW on the ACTIONS panel.
- Select the drop-down value as Microsoft On-Premise in the User Directory drop-down field. Type in the Active Directory details from where you want to import user details. For more information about the fields on the AD IMPORT page, see Field Description.
- Click SUBMIT. The Active Directory details are saved.
Figure: AD IMPORT pageField Description
The following table describes the fields on the AD IMPORT page:
Field
Description
LDAP (Lightweight Directory Access Protocol) Configuration:
LDAP Path
Specify the path name of the Active Directory database.
Notes:- If you configure IP address in the IP Address field, specify the string to represent the Distinguished Name (DN). Example: CN=Users,DC=summitdc,DC=lab
- If you do not configure the IP address in the IP Address field, specify the fully qualified name of the DN. Example: summusdv.lab
Import from AD
Select the required options you want to import from the Active Directory.
Users: Select Users to import all the users available in the AD.
Groups: Select Groups to import all the groups available in the AD.
Deleted Objects: Select Deleted Objects to import all the deleted objects, such as users or groups from the AD.Domain
Specify the Domain name of which you want to import the user details to the Application. The Domain name is the abbreviation of the company name.
User Name (DOMAIN\User Name)
Specify the domain user name. For example, Domain\username
Password
Type in the password.
Confirm Password
Re-enter the password for confirmation.
Time Zone
Select a Time Zone from the drop-down list. The selected Time Zone is the default Time Zone for all the users. You can configure the Time Zone in COMMON MASTERS page by using the Master Type, Link Thresholds. For more information about how to configure the Time Zone, see Configuring Common Masters . If a Time Zone is mapped to a specific location, the mapped Time Zone is displayed in the Time Zone drop-down list.
Note: You must do the AD import after selecting the Time Zone.IP Address
Specify the IP address of the machine if Proxy Server is configured in the demilitarized zone (DMZ).
Run at Source
Lists the configured monitoring source type.
- SUMMIT Server: It refers to the Server where SummitAI It Management Suite is installed using the SummitAI It Management Suite Installer. It is also referred to SummitAI Centralized Server. Select this option to perform the monitoring operation from this centralized server.
- SUMMIT Proxy: This is an alternative Server. Select this option to perform the monitoring operation using this server.
Select one of the monitoring source. Based on the selected option, the job types are displayed in the list box.
Run at Proxy
This field is displayed if Run at Source is selected as SummitAI Proxy. Select the configured Proxy Server from the list by which the AD Import job should run.
Enable SSL Connection
- If selected, the application runs with the web protocol “HTTPS”, which establishes a secured connection while exchanging data with the server.
- If not selected, the application runs with the web protocol “HTTP”, which is not a secured connection and is susceptible to data theft or spying.
Active
Indicates the status set for the Active Directory configuration details.
- If selected, the Active Directory configuration details are used for importing user data to SummitAI database.
- If not selected, the Active Directory configuration details are inactive. The configured details are ignored while importing user data to SummitAI database.
OTHER ACTIONS
Specify OU(s) to exclude
Specify the organizational units that you wish to exclude from importing to the SummitAI application.
Specify Group(s) to include
Specify the Groups that you want to include. You can add more than one Group.
Attributes Not to be Null
Specify the attributes for which the value should not be Null while importing data from the Active Directory database. For example: Object Class.
Disable Users
Indicates the status set for the user.
- If selected, the disabled user details are not imported from the Active Directory to SummitAI database.
- If not selected, the disabled user details are also imported from the Active Directory to SummitAI database.
Clear NT ID
If selected, the NT ID of deleted users are cleared from AD. This option should be selected only for deleted users and not disabled users.
Clear Email ID
If selected, the Email ID of deleted users are cleared from AD. This option should be selected only for deleted users and not disabled users.
Ignore Display Names With Text
Specify the keywords to ignore the user names with the specified keywords while importing data from Active Directory to Summit. If the specified keywords are present in the User’s Display Name text, the user data is ignored while importing data from Active Directory to SummitAI .
Ignore the SAM Account Names with text
Specify the keywords to ignore the SAM Account Names with the specified keywords while importing data from the Active Directory to SummitAI . If the specified keywords are present in the SAM Account Name (NT Login ID), the user data is ignored while importing data from Active Directory to SummitAI .
Differential Scan
In differential scan process, the machine is scanned for any changes in the Active Directory progressively. All the changes that are updated in the Active Directory after the previous scan are displayed.
Full Scan Frequency
Specify the frequency at which the full scan is scheduled.
ATTRIBUTES DETAILS
NT Login ID
By default, the standard attribute for NT Login ID is displayed. You can modify the data as specified by the Administrator, if required.
User Name
By default, the standard attribute for the user name is displayed. You can modify the user name as specified by the Administrator, if required.
E-mail ID
By default, the standard attribute for the user e-mail id is displayed. You can modify the user e-mail id as specified by the Administrator, if required.
Employee ID
By default, the standard attribute for the employee id is displayed. You can modify the employee id as specified by the Administrator, if required.
Customer
By default, the standard attribute for the customer is displayed. You can modify the customer as specified by the Administrator, if required.
Location
By default, the standard attribute for the location is displayed. You can modify the location as specified by the Administrator, if required. For multiple locations, concatenate the locations in this format: Location 1+;+Location 2.
Country
By default, the standard attribute for the country is displayed. You can modify the country as specified by the Administrator, if required.
Designation
By default, the standard attribute for the designation is displayed. You can modify the designation as specified by the Administrator, if required.
Contact Number
By default, the standard attribute for the contact number is displayed. You can modify the contact number as specified by the Administrator, if required.
Mobile Number
By default, the standard attribute for the mobile number is displayed. You can modify the mobile number as specified by the Administrator, if required.
Manager
By default, the standard attribute for the manager is displayed. You can modify the manager name as specified by the Administrator, if required.
Address
By default, the standard attribute for the address is displayed. You can modify the address as specified by the Administrator, if required.
NOTIFICATION
Notify Configured Users
Select the check box to send e-mail notifications to the configured recipients in the Notification E-mail IDs field. The e-mail notifications are sent when the AD is successfully imported/failed to import/error while importing, respectively. Example: If the AD Import job has not run because the server is down, the recipients are notified.
Notify Inactive User Details
Select the check box to send notification e-mails to notify the Administrators regarding the users who are deactivated/ deleted from the AD.
Notify Inactive Analyst Details
Select the check box to send e-mail notifications to notify the Administrators when the Analysts are deactivated/deleted from the AD. These Analysts are displayed as inactive Analysts in the SummitAI application.
Notification E-mail IDs
Specify the e-mail ids of the Analysts to send the notification e-mails.
Select Templates
- Select the template that you wish to configure for all the users in the active directory.
- Select the check box corresponding to the template that you wish to configure for the users.
Note:
To import an Employee Photograph, ensure that the job, USERIMAGEIMPORTAD is running on the CUSTOM SCHEDULER page. For more information on how to run a job on CUSTOM SCHEDULER page, see Configuring Custom Scheduler.
To import users from Google Active Directory:
- Select Admin > Basic > Users > Import > AD Import. The AD IMPORT page is displayed.
- On the ACTIONS panel, click Filters and select the Domain from the drop-down list.
- Click ADD NEW on the ACTIONS panel.
- Select the drop-down value as Google in the User Directory drop-down field. Type in the Active Directory details from where you want to import user details. For more information about the fields on the AD IMPORT page, see Field Description.
- Click SUBMIT. The Active Directory details are saved.
Figure: AD IMPORT pageField Description
The following table describes the fields on the AD IMPORT page:
Field
Description
CONFIGURATION:
AD Domain
Specify the Domain name from which you want to import the user details to the Application. The Domain name is the abbreviation of the company name.
Import from AD
Select the required options you want to import from the Active Directory.
Users: Select Users to import all the users available in the AD.
Deleted Objects: Select Deleted Objects to import all the deleted objects, such as users or groups from the AD.Service Account ID
Specify the Service Account ID. You can create a Service Account in the Service Accounts section on the IAM & Admin page in your G-Suite.
Delegated E-mail ID
Specify the delegated E-mail ID. You can create a delegated E-mail ID from the Security section on the Admin Console in your G-Suite.
Upload Certificate
Upload the Certificate you have downloaded from G-Suite. Allowed Extension is .p12 only.
Certificate Password
Specify the Certificate Password. You can generate a Private Key while creating Service Account in your G-Suite.
Run at Source
Lists the configured monitoring source type.
- SUMMIT Server: It refers to the Server where SummitAI IT Management Suite is installed using the SummitAI IT Management Suite Installer. It is also referred to SUMMIT Centralized Server. Select this option to perform the monitoring operation from this centralized server.
- SUMMIT Proxy: This is an alternative Server. Select this option to perform the monitoring operation using this server.
Select one of the monitoring source. Based on the selected option, the job types are displayed in the list box.
Time Zone
Select a Time Zone from the drop-down list. The selected Time Zone is the default Time Zone for all the users. You can configure the Time Zone in COMMON MASTERS page by using the Master Type, Link Thresholds. For more information about how to configure the Time Zone, see Configuring Common Masters . If a Time Zone is mapped to a specific location, the mapped Time Zone is displayed in the Time Zone drop-down list.
Note: You must do the AD import after selecting the Time Zone.
Active
Indicates the status set for the Active Directory configuration details.
- If selected, the Active Directory configuration details are used for importing user data to SummitAI database.
- If not selected, the Active Directory configuration details are inactive. The configured details are ignored while importing user data to SUMMIT database.
OTHER ACTIONS
Disable Users
Indicates the status set for the user.
- If selected, the disabled user details are not imported from the Active Directory to SummitAI database.
- If not selected, the disabled user details are also imported from the Active Directory to SummitAI database.
Clear NT ID
If selected, the NT ID of deleted users are cleared from AD. This option should be selected only for deleted users and not disabled users.
Clear Email ID
If selected, the Email ID of deleted users are cleared from AD. This option should be selected only for deleted users and not disabled users.
NOTIFICATION
Notify Configured Users
Select the check box to send e-mail notifications to the configured recipients in the Notification E-mail IDs field. The e-mail notifications are sent when the AD is successfully imported/failed to import/error while importing, respectively. Example: If the AD Import job has not run because the server is down, the recipients are notified.
Notify Inactive User Details
Select the check box to send e-mail notifications to notify the Administrators regarding the users who have been deactivated/ deleted from the AD.
Notify Inactive Analyst Details
Select the check box to send notification e-mails to notify the Administrators when the Analysts are deactivated/deleted from the AD. These Analysts are displayed as inactive Analysts in the SummitAI application.
Notification E-mail IDs
Specify the e-mail ids of the Analysts to send the notification e-mails.
Select Templates
- Select the template that you wish to configure for all the users in the active directory.
- Select the check box corresponding to the template that you wish to configure for the users.
Note:
To import an Employee Photograph, ensure that the job, USERIMAGEIMPORTAD is running in the CUSTOM SCHEDULER page. For more information on how to run a job on CUSTOM SCHEDULER page, see Configuring Custom Scheduler.
Prerequisite
Before importing the user details form the Azure Active Directory (AzureAD), the application must be registered in the AzureAD. To know about how to register the SummitAI application with AzureAD, refer to AzureAD Application Registration Document.
To import users from Azure Active Directory:
- Select Admin > Basic > Users > Import > AD Import. The AD IMPORT page is displayed.
- On the ACTIONS panel, click Filters and select the Domain from the drop-down list.
- Click ADD NEW on the ACTIONS panel.
- Select the drop-down value as Azure in the User Directory drop-down field. Type in the Active Directory details from where you want to import user details. For more information about the fields on the AD IMPORT page, see Field Description.
- Click SUBMIT. The Active Directory details are saved.
Figure: AD IMPORT pageField Description
The following table describes the fields on the AD IMPORT page:
Field
Description
Domain
Specify the Domain name of which you want to import the user details to the Application. The Domain name is the abbreviation of the company name.
User Directory
Select Azure to import the users from Azure's active directory.
CONFIGURATION
Tenant
Select the Tenant ID of the Azure Active Directory in which you created the application.
Import from AD Select the Azure active directory from which you want to to import the users. Client ID Specify the client ID. Secure String Specify the secure string. Run at Source
Lists the configured monitoring source type.
- SUMMIT Server: It refers to the Server where SummitAI It Management Suite is installed using the SummitAI It Management Suite Installer. It is also referred to SummitAI Centralized Server. Select this option to perform the monitoring operation from this centralized server.
- SUMMIT Proxy: This is an alternative Server. Select this option to perform the monitoring operation using this server.
Select one of the monitoring source. Based on the selected option, the job types are displayed in the list box.
Time Zone
Select a Time Zone from the drop-down list. The selected Time Zone is the default Time Zone for all the users. You can configure the Time Zone in COMMON MASTERS page by using the Master Type, Link Thresholds. For more information about how to configure the Time Zone, see Configuring Common Masters . If a Time Zone is mapped to a specific location, the mapped Time Zone is displayed in the Time Zone drop-down list.
Note: You must do the AD import after selecting the Time Zone.Run at Proxy
This field is displayed if Run at Source is selected as SummitAI Proxy. Select the configured Proxy Server from the list by which the AD Import job should run.
Active
Indicates the status set for the Active Directory configuration details.
- If selected, the Active Directory configuration details are used for importing user data to SummitAI database.
- If not selected, the Active Directory configuration details are inactive. The configured details are ignored while importing user data to SummitAI database.
OTHER ACTIONS
Disable Users
Indicates the status set for the user.
- If selected, the disabled user details are not imported from the Active Directory to SummitAI database.
- If not selected, the disabled user details are also imported from the Active Directory to SummitAI database.
Clear NT ID
If selected, the NT ID of deleted users are cleared from AD. This option should be selected only for deleted users and not disabled users.
Clear Email ID
If selected, the Email ID of deleted users are cleared from AD. This option should be selected only for deleted users and not disabled users.
NOTIFICATION
Notify Configured Users
Select the check box to send e-mail notifications to the configured recipients in the Notification E-mail IDs field. The e-mail notifications are sent when the AD is successfully imported/failed to import/error while importing, respectively. Example: If the AD Import job has not run because the server is down, the recipients are notified.
Notify Inactive User Details
Select the check box to send notification e-mails to notify the Administrators regarding the users who are deactivated/ deleted from the AD.
Notify Inactive Analyst Details
Select the check box to send e-mail notifications to notify the Administrators when the Analysts are deactivated/deleted from the AD. These Analysts are displayed as inactive Analysts in the SummitAI application.
Notification E-mail IDs
Specify the e-mail ids of the Analysts to send the notification e-mails.
Select Templates
- Select the template that you wish to configure for all the users in the active directory.
- Select the check box corresponding to the template that you wish to configure for the users.
Note:
To import an Employee Photograph, ensure that the job, USERIMAGEIMPORTAD is running on the CUSTOM SCHEDULER page. For more information on how to run a job on CUSTOM SCHEDULER page, see Configuring Custom Scheduler.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the AD IMPORT page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the Active Directories configured in the SummitAI application.
Figure: AD IMPORT: List of active directories
- To edit an Active Directory configuration, click the configured LDAP Path. Make appropriate changes and click SUBMIT.
- To delete an Active Directory configuration, click the Delete icon.
Note:
When the configured Active Directories are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to add a new Active Directory configuration for importing user details.
MAPPING
Click MAPPING to map the Users that are mapped to the Groups on the AD IMPORT page to a specific User Type that belongs to a specific module. The AD IMPORT USERS MAPPING pop-up page is displayed.
Figure: AD IMPORT USERS MAPPING pop-up page
The following table describes the fields on the AD IMPORT USERS MAPPING pop-up page:
Field | Description |
---|---|
Group Name | Select the Group Name from the drop-down list. The Group Names are displayed based on the configuration of the Groups on the AD IMPORT page. |
Module | Select the Module from the drop-down list. |
Type | Select the Type from the drop-down list. |
User Type Value | Select the User Type Value from the drop-down list. |
Active | Select Active if the mapping is in Active status. |
References
- To import User details from Microsoft Excel, see Importing User Details Using Excel.
- To import User details from other database, see Importing User Details from DB.
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