- Created by Aravind Naik , last modified by Shilpa K (Deactivated) on Apr 22, 2024
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Configuring Application Settings
Configuring Auto Escalation for Incident By SLA
Configuring Auto Escalation for Incident By Time
Configuring Auto Escalation for SR by Time
Configuring Auto Escalation for SR by SLA
2019-09-30_08-38-31_Configuring Mailbox
2020-04-07_12-45-08_Proxy View
2019-09-30_07-46-16_Configuring Vendor MIBs
The Common Master is a unique feature in the SummitAI application that allows the Administrators to set most commonly used label names and drop-down values across all the modules. If there is a change or addition required in the label names or drop-down values, this feature saves the efforts of the Administrator to make the same changes in all the pages separately. In other words, it simplifies the customization process required to be done by the Administrators for most commonly used labels names and drop-down values. For example, a Tenant should be displayed in all the Service Catalogs. Instead of modifying the Tenant for all the Service Catalogs separately, the Administrators can modify the same in the COMMON MASTERS page and map accordingly. It makes the change available across all the Service Catalogs.
To configure common master values:
- Select Admin > Basic > Infrastructure > Common Masters > Common Master Configuration.
- On the COMMON MASTERS page, click ADD NEW on the ACTIONS panel.
- Select the Master Type, type in a Value, provide the Sort Order, and select the Active check box to make it an active master value.
- Click SUBMIT. A new Common Master value is configured.
Figure: COMMON MASTERS page
Field Description
The following table describes the fields on the COMMON MASTERS page:
Field | Description |
---|---|
Master Type | Select the Master Type from the drop-down list that is added in the COMMON MASTER TYPES page. |
Value | Type in the value for the selected Master Type. |
Sort Order | Specify an order to view the value in the drop-down lists on the mapped pages. |
Active | If selected, the configuration becomes active. |
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the COMMON MASTERS page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the values configured for Common Master Type in the SummitAI application.
Figure: COMMON MASTERS page: List of common master type values
- To edit a common master value, click the configured Value. Make appropriate changes and click SUBMIT.
- To display the inactive common master values, click the Include Inactive check box.
Note:
When the common master values are displayed under the LIST table, the ADD NEW and IMPORT COMMON MASTERS actions are displayed on the ACTIONS panel.
- Click ADD NEW to add a new Common Master Value.
- Click IMPORT COMMON MASTERS to import Common Master values. For more information about importing the Common Master values, See Screen Shot.
The EXCEL IMPORT COMMON MASTERS page is displayed. Select the Master Type, upload the Microsoft Excel sheet with the Common Master values in the Source field, and then click SUBMIT.
Figure: EXCEL IMPORT COMMON MASTERS page - GENERAL tab
The Microsoft Excel sheet with the Common Master values is uploaded. Select the appropriate sheet in the Source column and click NEXT.
Figure: EXCEL IMPORT COMMON MASTERS page - GENERAL tab - Selecting the sheet to upload Common Master values
The MAPPING tab is displayed. Select the appropriate value in the Source column to map with the Destination column and click NEXT.
Figure: EXCEL IMPORT COMMON MASTERS page - MAPPING tab
The PREVIEW tab is displayed. Select the check box in the Discard column against the values that you do not want to import, and then click SUBMIT.
Figure: EXCEL IMPORT COMMON MASTERS page - PREVIEW tab
The Common Master values are successfully imported for the selected Master Type.
Filters
Click the Filters icon to specify a particular filter criteria to display Common Master Type values. On clicking the Filters icon, the FILTERS pop-up page is displayed. Select the Master Type and click SUBMIT.
Figure: FILTERS pop-up page
Note:
If you select the Master Type as Location, an additional filter criteria Domain is displayed.
Figure: Common Masters page - Filters pop-up
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