- Created by Chilukuri Srinivasa Reddy , last modified by Shilpa K on Apr 22, 2024
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Configuring Application Settings
Configuring Auto Escalation for Incident By SLA
Configuring Auto Escalation for Incident By Time
Configuring Auto Escalation for SR by Time
Configuring Auto Escalation for SR by SLA
2019-09-30_08-38-31_Configuring Mailbox
2020-04-07_12-45-08_Proxy View
2019-09-30_07-46-16_Configuring Vendor MIBs
You can view the Shift Roster for a month or for selected dates. You can see which team members of a Workgroup are in which Shift and the total number of hours a team member is working on a particular Shift.
To view Roster:
- Select Admin > Advanced > Productivity > Shift Management.
- On the SHIFT MANAGEMENT page, click ROSTER on the ACTIONS panel.
- On the SHIFT ROSTER page, select the Tenant, Workgroup, Period, and Shift. For more information about fields and icons on the SHIFT ROSTER page, see Field Description.
Figure: SHIFT ROSTER page - Click SEARCH. A table listing team members, the Shift allocated to the team members, and the total number of working hours is displayed.
Field Description
The following table describes the fields on the SHIFT ROSTER page:
Field | Description |
---|---|
DETAILS | |
Workgroup | Lists the configured Workgroups/Sub Workgroups. Select a Workgroups/Sub Workgroups from the list to view the Shift Roster. |
Period | Select period from the list to view the Shift Roster.
|
Shift | Select the Shift from the drop-down list to view the Shift Roster.
|
Table Fields | |
Team Member | Displays a list of all the team members for the selected Workgroup. |
Total Hours | Displays the total number of working hours based on the dates selected for the Analyst. |
Date Columns | The number for date columns will vary based on the dates/month selected. The column is highlighted with the selected Shift Color Code and the Shift Number. |
Shift List | Displays all the configured Shifts (Shift Color Code and the Shift Number). |
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the SHIFT ROSTER page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the configured Shift Masters for the selected Tenant.
Figure: SHIFT MANAGEMENT page: List of shifts
- To edit a Shift Master, click the configured Shift Name. Make appropriate changes and click SUBMIT.
- To display the inactive Shift Masters, click the Include Inactive check box.
Note:
When the configured Shift Masters are displayed under the LIST table, the ADD NEW, ALLOCATE, and ROSTER actions are displayed on the ACTIONS panel.
- Click ADD NEW to configure a new Shift Master. For information about configuring Shifts, see Configuring Shifts.
- Click ALLOCATE to allocate period and Workgroup to a Shift. For information about allocating Shifts, see Allocating Shifts.
- Click ROSTER to view Shift Rosters as described in this topic.
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export the record displayed on this page to a Microsoft Excel sheet.
Click PRINT to print the record displayed on this page.
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