- Created by Chilukuri Srinivasa Reddy, last modified by Shilpa K on Apr 22, 2024
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Configuring Application Settings
Configuring Auto Escalation for Incident By SLA
Configuring Auto Escalation for Incident By Time
Configuring Auto Escalation for SR by Time
Configuring Auto Escalation for SR by SLA
2019-09-30_08-38-31_Configuring Mailbox
2020-04-07_12-45-08_Proxy View
2019-09-30_07-46-16_Configuring Vendor MIBs
The LICENSE MONITORING page provides access to the users to monitor the usage of Licenses by the Concurrent Analysts. If a session is idle for a long time, the User can terminate the session of an Analyst. If all the available Licenses are occupied by the Analysts, the deactivation of a License helps the next Analyst acquire it.
To monitor the License usage:
- Select Admin > Advanced > License > License Monitoring. LICENSE MONITORING page is displayed. The list of all the logged in License users appears in the LIST section.
Figure: MONITORING page - To deactivate any Analyst from the list, click the Deactivate icon available in the grid. The deactivated Analyst name disappears from the list.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the LICENSE MONITORING page.
Filters
Click Filters to display the FILTERS pop-up page to specify the filter criteria to display the license uses time of the user. You can specify the User Name and Access Time Duration (from date and to date) on the FILTERS pop-up page. Click SUBMIT.
Figure: FILTERS pop-up page
HISTORY
Click HISTORY to view the last access details.
DEACTIVATE
Select a multiple Analysts from the LIST page and click DEACTIVATE to deactivate the selected Analysts.
REFRESH
Click REFRESH to refresh the list of Concurrent Analysts.
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