- Created by Aravind Naik (Unlicensed) , last modified by Shilpa K on Apr 22, 2024
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Configuring Application Settings
Configuring Auto Escalation for Incident By SLA
Configuring Auto Escalation for Incident By Time
Configuring Auto Escalation for SR by Time
Configuring Auto Escalation for SR by SLA
2019-09-30_08-38-31_Configuring Mailbox
2020-04-07_12-45-08_Proxy View
2019-09-30_07-46-16_Configuring Vendor MIBs
You can view the list of users allowed to switch or Sign in as another user.
To view users allowed to switch user:
- Select Admin > Basic > Users > Switch User List. The SWITCH USER LIST page is displayed.
Figure: SWITCH USER LIST page - The SWITCH USER LIST page is displayed. On the SWITCH USER LIST page, you can view the list of users configured to sign in as another user. On the ACTIONS panel, click Filters to specify the filter criteria and view the list of users accordingly.
ACTIONS
Filters
Click Filters to display all the Users configured in the SummitAI application. On the FILTERS pop-up page, specify the user by typing the name of the user in the User field and click SUBMIT.
Figure: FILTERS pop-up page
ADD NEW
Click ADD NEW to provide access to a user an access to switch or sign in as another user(s). To know more, see Configuring Switch User.
Click PRINT to print the list of records displayed on the page.
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export the records displayed on the page to a Microsoft Excel sheet.
EXPORT ALL
Click EXPORT ALL to export all the records to a Microsoft Excel sheet.
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