Customer Fixed Issues and Known Issues Tahoe SP4 HF05

Owned by Enterprise IT
May 08, 2024

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What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

On this page: Customer Fixed Issues | Known Issues 

Hotfix Merges

Following are the merged releases in Tahoe SP4 HF05:

Resolved Issues 

This section provides details about the fixed customer issues in following modules.

Service Management 

Issue IDIssue DescriptionScenarioResolution

129747

The tenant without Incident management module access does not display in the report builder.  

 Prerequisites:  

  1. Navigate to Admin > Tenant. Select the Tenant. 

  2. Disable access to the Incident Management module. 

Steps: 

  1. Login to the Summit Application. 

  2. Navigate to Admin > Report Builder. Click Add New.  

  3. Select the Tenant.  

The tenant without Incident Management module access is displayed in the report builder.  

129217

When CLOSED status was not selected under EMAIL NOTIFICATION, CR closed mail was getting triggered to the user.

Prerequisites:

  • In the Tenant configuration page, set AUTO as Change Request closing mode.

  • Email notification should not be selected for closed status.

Steps: 

  1. Check if the Auto Close Change Request job is running successfully.

  2. Create a CR.

  3. Approve the CR.

  4. Implement the CR, wait till the mentioned AUTO CLOSING DAYS.

  5. Verify the CR. CR gets closed successfully.


CR closed mail triggers based on the tenant configuration.

Known Issues 

This section describes the known issues detected by the SummitAI Dev and QA team in this release.

Issue IDIssue DescriptionScenario Workaround <if applicable>
127807

Using Report Builder only a few reports like Asset Management, CMDB, or Service Catalog reports can be generated.  

When a Tenant is mapped for example to Knowledge or Call management then the Report Type drop down is displayed as NO DATA. 

  1. Navigate to Admin> Infrastructure > Report Builder. 

  2. Click Filters.

  3. Select the Tenant having only Knowledge Management and Call Management module access. 

  4. Click dropdown Module Name, Report Type and verify if appropriate modules are displayed. 
NA