Customer Fixed Issues and Known Issues Elbrus SP2 HF04

Owned by Enterprise IT
Last updated: May 07, 2024

 | Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali HF03 << Denali SP1 << Denali SP1 HF01 << Tahoe << Tahoe SP1 << Tahoe SP3 HF01 (V1) << Elbrus << Elbrus SP1 << Elbrus SP2 << Elbrus SP2 HF01 << Elbrus SP2 HF02 << Elbrus SP2 HF03


What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

On this page: Customer Fixed Issues | Known Issues 

Merged Releases 

The following Hotfix versions are merged with this release:

Customer Fixed Issues 

This section describes the issues reported by the customers and their fixes in Elbrus SP2 HF04 Release.

Service Management

Issue ID

Issue Description

Scenario

Resolution

145838

A duplicate notification template was getting generated after saving and editing the same template.


Note: This issue was happening for all modules.

Steps: 

  1. Navigate to Admin > Notification Template.

  2. Select any Tenant.

  3. Navigate to Incident Management > select any template and Update/Save.

  4. Validate the Template list for duplicate records.
A duplicate notification template is not generated after saving and editing the same template.

146466

The option to expand the description box on the incident details page for analysts was not available.

Prerequisites:

  1.  Check the “Allow Analyst to Edit Description” checkbox.

  2. An incident with the image in the description should be logged.

 

Steps: 

  1. Navigate to Incident > User > Manage Incident > Incident List. 

  2. Open a logged incident.

  3. Verify the image in the description field.

The option to expand the description box on the incident details page for analysts is available after the resolution.

146386

The cc users were not getting updates when adding a cc to a service request.

Prerequisites:

  1. In the Form Builder configuration, select Service Catalog configuration.

  2. Select the required catalog an on the Additional Information tab, select the “Enable cc Recipient” checkbox and Save.

 

Steps:

  1.  Navigate to Request > User > New Service Request.

  2. Select the user from the cc recipient option and fill in the required fields and Submit.

  3. Perform any updates like status changes, communication updates, etc. on the SR.

  4. Verify the Email triggered.

The cc users are getting updates after the resolution.

145379Active status work order creation was not working as expected.

Steps:

  1. Create a Catalog.

  2. Configure Work order – Catalog Mapping > Create three Work orders with Parent child concept.

    - Workorder1.
    - Workorder 2 > Parent WO 1.
    - Workorder 3 > Parent WO 1.

  3. Disable WO2 in WO Catalog Mapping.

  4. Create Service Request with same Catalog > Work Order1 should create.

  5. Resolve this WO > After Resolving this WO > WO3 should create.

Note about issue: But WO2 also creating, even though disabled.

Active status work order is only created automatically and working as expected.
146196In the Service Request (SR) ticket, the Service Request Approver details were not displaying.

Steps: 

  1. Log in to the Summit application.

  2. Navigate to Admin > Infrastructure > Tenant.

  3. In the Tenant Configuration, select Tenant and Service Request module.

  4. In the Configure Approver Details section 'For Approver', enable Mobile Number and Contact Number.

  5. Create a Catalog with at least one approver.

  6. Log an SR and in the Approvals table, click approver to view the user details.
The approver details are displaying without any issue.
145296The checkbox Enable Recurrence was not visible.

Steps:

  1. Navigate to Change > CAB Meeting.

  2. Click Add New.
The checkbox Enable Recurrence is now visible.
147530Wireless controller with zero access Point was not getting discovered.

Steps:

Not Applicable		Wireless controller without any access point can be discovered now and the issue has been fixed.
137552

Root Cause Analysis (RCA) grid was not having a wider view and option to print the details was not there.

Steps:

  1. Navigate to Problem > User > Problem Record List.

  2. Open a problem record.

  3. Click to Root Cause Analysis tab.

  4. Add Root Cause Analysis by using Fish Bone Analysis method.

  5. Scroll down to the Root Cause Analysis section to view the table in a wider grid view.

  6. Hover over the content under the Details column to view complete information in a tooltip. 

    Note: There is a maximum limit of words/characters to be displayed under the Details column.

  7. Click the Preview button on the right top corner of the table to preview the details of the table in a new pop-up.

  8. Click the print icon on the pop-up to print the details of the table.

Preview, print the complete details of the RCA grid in a tabular format.

146555

In the Incident Management module, the panels that shows the Caller, Symptom, and Description resized depending on the tab users were on.

Steps:

  1. Login to the Summit application.

  2. Navigate to Incident > User > Manage Incidents > Incident List.

  3. Select any Incident ID.

  4. Review if the panel showing the Caller, Symptom and Description details is appearing as desired.



The panel showing the Caller, Symptom and Description details is appearing as desired.

55313 In a CR in the import template option, the values should be assigned based on template ID. 

The API “CM_LogOrUpdateCR” has been updated to assign values based on Template ID 


Sample Response 
{ 

    "ServiceName": "CM_LogOrUpdateCR", 

    "objCommonParameters": { 

        "_ProxyDetails": { 

            "MobileVersion": "5.12.2", 

            "TokenID": "", 
	
            "OrgID": "1", 

            "LoginUID": 0, 

            "UserName": "abc.efg@symphonysummit.com", 

            "ReturnType": "JSON", 

            "Password": "test@123", 

            "RequestType": "mobile", 

            "AuthType": "FORM", 

            "SAASOrgID": "0", 

            "ProxyID": 0 

        }, 

        "cmParamsJSON": { 

            "CMContainerJson": "{\"Status\":\"Requested\",\"Requestor_Name\":\"xyz.uvw@symphonysummit.com\",\"Requested_By_Name\":\"xyz.uvw@symphonysummit.com\",\"Owner_Workgroup\":\"\\\"IT Additional Owner\\\"\",\"Assigned_Workgroup\":\"\\\"IT Additional Owner\\\"\",\"Classification\":\"Normal\",\"Change_CategoryID\":50,\"TriggerForChange\":\"test cr for trigger\",\"Risk\":\"Medium\",\"Impact_Id\":\"2\",\"Priority_Name\":\"P1\",\"Criticality_Name\":\"Medium\",\"Downtime_Required\":false,\"CustomerName\":\"All\",\"Customer\":-1,\"Information\":\"informtion for testing\",\"Description\":\"test cr pls ignore\",\"CurrencyName\":\"\",\"CustomerApprovalRequired\":false,\"CustomerTestRequired\":false,\"CabApprovalType\":\"After CAB Approval\",\"Communication_Plan_Required\":false,\"Communication_Plan_Details\":\"\",\"BusinessRisk\":null,\"OperationalRisk\":null,\"OverallRisk\":null,\"Closure_Code\":\"\",\"ClosureCategoryName\":null,\"CancelReason\":null,\"Risk_Of_Change_Failure\":\"Risk_Of_Change_Failure\",\"Business_Impact_As_Per_User\":\"Business_Impact_As_Per_User\",\"Business_Impact_Of_Change_Failure\":\"Business_Impact_Of_Change_Failure\",\"Back_Out_Plan\":\"Back_Out_Plan\",\"BackoutPlanTested\":true,\"BackOutPlanNotTestedReason\":\"BackOutPlanNotTestedReason\",\"SystemImpactRemarks\":\"3\",\"Impact_Of_Not_Implementing_Change\":\"Impact_Of_Not_Implementing_Change\",\"Information_Log\":\"information log\",\"Configuration_Team_Log\":\"\",\"Change_Manager_Log\":\"\",\"Change_Advisory_Board_Member_Log\":\"\",\"Justification\":null,\"ProposedTemplateName\":null,\"ProposalJustification\":null,\"PreImplementationSteps\":null,\"PostImplementationSteps\":null,\"RescheduleReason\":null,\"Is_Change_Implemented_Or_Rolledback\":\"\",\"Is_ChangeSucessful\":\"No\",\"Solution\":\"\",\"ChangeScope\":\"\",\"ChangeOutOfScope\":\"\",\"BusinessBenefits\":\"\",\"FinancialBenefits\":\"\",\"Assigned_Executive_Id\":\"0\",\"Actual_Start_Time\":\"2024-5-22 00:00:00\",\"Actual_End_Time\":\"0001-01-01 00:00:00\",\"Planned_PIR_Date\":\"0001-01-01 00:00:00\",\"Actual_PIR_Date\":\"0001-01-01 00:00:00\",\"RleasePlanned_StartTime\":null,\"IsCIUpdation\":null,\"ManualEscalationLevelID\":0,\"ManualEscalationRemarks\":null}", 

            "CR_CI_Details": "[]", 

            "CRReleaseDetails": { 

                "RleasePlanned_StartTime": "2024-06-24 02:00:00", 

                "RleasePlanned_EndTime": "2024-07-25 02:00:00", 

                "ReleaseActual_StartTime": "2024-06-24 02:00:00", 

                "ReleaseActual_EndTime": "2024-07-25 02:00:00", 

                "ReleasePlan": "Release Plan", 

                "ReleaseAttachments": "CM_ReleaseDetails_2.jpg", 

                "ReleaseDocs": "CM_ReleaseDoc1.jpg", 

                "ReleaseNotes": "Post Release Notes", 

                "Release_Workgroup": "", 

                "Owner_Workgroup_Id": "1", 

                "ReleaseAnalyst": "", 

                "UserID": "0" 

            }, 

            "CRTestDetails": { 

                "TestPlanned_Time": "2024-06-24 02:00:00", 

                "TestActual_Time": "", 

                "TestResults": "Test Results", 

                "TestPlan": "Test Plan", 

                "TestOwnerEmail": "abc.efg@symphonysummit.com", 

                "WorkgroupName": "", 

                "Owner_Workgroup_Id": "1", 

                "Status": "", 

                "Has_Attachments": "0", 

                "Test_Stage": "NTP", 

                "TestURL": "", 

                "Test_Name": "Plan Name", 

                "Org_Id": "1", 

                "UserID": "197" 

            }, 

            "CR_ResourceRequirement": "[{\"CM_Type\":\"CM_Type_1\",\"Skills\":\"Internal\",\"Experience\":\"0.0\",\"FromDate\":\"2022-01-24 02:00:00\",\"ToDate\":\"2022-01-25 02:00:00\",\"Status\":\"Yet to receive\",\"UID\":\"0\"}]", 

            "CR_FinancialRequirement": "[{\"FN_Type\":\"CM_Type_1\",\"Currency\":\"INR\",\"Amount\":\"0.0\",\"RequiredDate\":\"2022-01-24 02:00:00\",\"Status\":\"Yet to receive\",\"UID\":\"0\"}]", 

            "CR_TechnicalRequirement": "[{\"Item\":\"CM_Type_1\",\"UOM\":\"Skills_1\",\"Quantity\":\"0\",\"FromDate\":\"1900-01-01\",\"ToDate\":\"1900-01-01\",\"Status\":\"Yet to receive\",\"UID\":\"0\"}]", 

            "CR_ChecklistContainer": "[{\"TaskStatus\":\"22\",\"RemarksRequired\":\"test2\",\"Sequence\":\"0\",\"TaskStatusName\":\"test_status\",\"TaskPerformed\":\"False\",\"ChecklistId\":\"28\"}]", 

            "CR_CustomerApproverTesters": "[]", 

            "MVCustomFields": "", 

            "CR_UserSelectedApproval": "[]", 

            "CustomFields": "", 

            "Template_ID" : 140 

        }, 

        "RequestType": "RemoteCall" 

    } 

}
Based on the import template ID added in the API, the values are assigned in the CR.  
140010 Request to add caller email ID to the API “IM_GetMyIncidents”. 
Sample Response 
{ 

    "Errors": "", 

    "Message": "Change Record created successfully. Change Record ID - 2312", 

    "Output": "Change Record created successfully. Change Record ID - 2312", 

    "TokenID": "9B14E9774430256F2098F2CF173F2E6ECA20A2733EC2FEFAF38625C4970CB4F840E63045223D705342B2DAE888B343ADBA7F6C75D91F9D072B3D0E8F27C2DFE8B318207FFEF38DB1D0D1F02890576E81495C0206A910409E851B8AAA46BF3C7722DF11B2A0F836458D857E1E09F31666E2836810DAAA8FD58574F0C46B637551AC92A04974FBBC9BEB7E3AAD324EBC20", 

    "OrgID": 0, 

    "OutputObject": null, 

    "OutputID": 0, 

    "Input": null, 

    "Token_Expire_InSecs": 0 

}

Refer to the response and request payloads.  

Sample Request 
{ 

    "ServiceName": "IM_GetMyIncidents", 

    "objCommonParameters": { 

        "_ProxyDetails": { 

            "AuthType": "APIKey", 

            "APIKey": "6CE2tl6ochPHQbVVVHlM1XJlcqjOm+NB/M5KNLFpopo=", 

            "ProxyID": 0, 

            "ReturnType": "JSON", 

            "OrgID": 1, 

            "TokenID": "" 

        }, 

        "InstanceCode": "Info", 

        "IncidentParam": { 

            "CurrentPageIndex": 0, 

            "OrgID": "1", 

            "PageSize": 5, 

            "CallerEmailID": "abc.efg@symphonysummit.com", 

            "Instance": "ALL", 

            "Status": "Open", 

            "Workgroup": 0, 

            "Executive": 0, 

            "SortColumn": null, 

            "SortOrder": "DESC", 

            "FromID": null, 

            "ToID": null, 

            "FromDate": null, 

            "ToDate": null, 

            "TextSearch": "", 

            "TextSearchIn": "ALL", 

            "Description": "" 

  

        } 

    }, 

    "IsEncryptionEnabled": false 

}
Sample Response 
{ 

    "Errors": "", 

    "Message": "", 

    "Output": "", 

    "TokenID": "B67382E5F44535BE7122323D2709A87D75F33CA333CFF10A12BA9118F393847C9909B8B2CE6FB5828E66A9681A2A02E434779BF397D5BAE76A8759ED998CC7962C721A5E4D38D526FE3BA7F6C2529399D7072C2F71662CBECA6BF5D659CFBE55B40FF0F7626F951E4781FA78C80DF97AD5008524256DDAAEEB9F60EEE82F38FB26EBF7A84D49BD17023A90DA4E3C808ACD88277DC175913EF82ACC459F1433971028E8D46E16245D87FB094DC07888E4", 

    "OrgID": 0, 

    "OutputObject": { 

        "MyTickets": [ 

            { 

                "ROWNUM": 1, 

                "Ticket_ID": "m6A0i1mV98o%2bkZpJle7QGA%3d%3d", 

                "TotalRows": 225, 

                "Incident ID": "51319", 

                "Logged Time": "2023-08-10 14:09:37", 

                "Status": "New", 

                "Symptom": "test system delegate process", 

                "Workgroup Name": "\"IT Additional Owner\"", 

                "Executive Name": "-", 

                "Priority": "High Priority", 

                "PriorityColorCode": null, 

                "Resolution_SLA": 0, 

                "SLAName": "Test Problem SLA15", 

                "CallerName": "abc", 

                "UserTypeColor": null, 

                "UserTypeName": null, 

                "Resolution_Time": null, 

                "Age": 6023, 

                "Resolution_ElapseTime": 0, 

                "SLAProgress": 0, 

                "IsParentRecord": 0, 

                "UserProfileImageName": "1c1514e8-12ac-474a-93d6-b9d0aa6e5070.png", 

                "Pending": null, 

                "GUID": "9EA5CCBA-2CD7-4C7D-B166-7E30C40AAEEB", 

                "Customer": "acme", 

                "Location": "bangalore", 

                "Resolution_Deadline": null, 

                "Updated_Time": "2023-08-10 14:09:37", 

                "SupFunctionID": "Info", 

                "Sup_Function_Name": "Information Technology", 

                "IsFeedbackEnabled": false, 

                "IsFeedbackActive_IM": true, 

                "CallerID": 197, 

                "AgeClass": "red", 

                "AgingInfo": "More than 10 Days", 

                "SLAPercent": 0, 

                "SLAProgressClass": null, 

                "StatusCount": "Assigned-31 ,In-Progress-71 ,New-122 ,Pending-1", 

                "IsFeedBackProvided": 0, 

                "TicketID_Internal": "32121" 

            }, 

            { 

                "ROWNUM": 2, 

                "Ticket_ID": "J8Q9PnIwStXjKMufZzxzig%3d%3d", 

                "TotalRows": 225, 

                "Incident ID": "51171", 

                "Logged Time": "2023-07-07 10:49:18", 

                "Status": "Assigned", 

                "Symptom": "test", 

                "Workgroup Name": "IT Infrastructure TEST", 

                "Executive Name": "-", 

                "Priority": "Priority P1", 

                "PriorityColorCode": null, 

                "Resolution_SLA": 10, 

                "SLAName": "11 to 10", 

                "CallerName": "abc", 

                "UserTypeColor": null, 

                "UserTypeName": null, 

                "Resolution_Time": null, 

                "Age": 6842, 

                "Resolution_ElapseTime": 87, 

                "SLAProgress": 869.99999999999989, 

                "IsParentRecord": 0, 

                "UserProfileImageName": "1c1514e8-12ac-474a-93d6-b9d0aa6e5070.png", 

                "Pending": null, 

                "GUID": "9B00A396-FF2C-4FD1-B763-0B038BBA1BA4", 

                "Customer": "acme", 

                "Location": "bangalore", 

                "Resolution_Deadline": "2023-07-07 11:10:00", 

                "Updated_Time": "2023-07-07 12:27:29", 

                "SupFunctionID": "Info", 

                "Sup_Function_Name": "Information Technology", 

                "IsFeedbackEnabled": false, 

                "IsFeedbackActive_IM": true, 

                "CallerID": 197, 

                "AgeClass": "red", 

                "AgingInfo": "More than 10 Days", 

                "SLAPercent": 100, 

                "SLAProgressClass": "danger", 

                "StatusCount": "Assigned-31 ,In-Progress-71 ,New-122 ,Pending-1", 

                "IsFeedBackProvided": 0, 

                "TicketID_Internal": "31973" 

            }, 

            { 

                "ROWNUM": 3, 

                "Ticket_ID": "UlC%2f5lAW%2fXa%2bGxPcnVGdGg%3d%3d", 

                "TotalRows": 225, 

                "Incident ID": "49744", 

                "Logged Time": "2022-12-01 13:05:13", 

                "Status": "Assigned", 

                "Symptom": "111706111706", 

                "Workgroup Name": "\"IT Additional Owner\"", 

                "Executive Name": "-", 

                "Priority": "Priority P1", 

                "PriorityColorCode": null, 

                "Resolution_SLA": 10, 

                "SLAName": "9 to 6", 

                "CallerName": "abc", 

                "UserTypeColor": null, 

                "UserTypeName": null, 

                "Resolution_Time": null, 

                "Age": 12072, 

                "Resolution_ElapseTime": 1824, 

                "SLAProgress": 18240, 

                "IsParentRecord": 0, 

                "UserProfileImageName": "1c1514e8-12ac-474a-93d6-b9d0aa6e5070.png", 

                "Pending": null, 

                "GUID": "10401770-73B9-4C63-8D94-1491EDF3670A", 

                "Customer": "acme", 

                "Location": "bangalore", 

                "Resolution_Deadline": "2022-12-01 13:16:00", 

                "Updated_Time": "2022-12-06 16:29:37", 

                "SupFunctionID": "Info", 

                "Sup_Function_Name": "Information Technology", 

                "IsFeedbackEnabled": false, 

                "IsFeedbackActive_IM": true, 

                "CallerID": 197, 

                "AgeClass": "red", 

                "AgingInfo": "More than 10 Days", 

                "SLAPercent": 100, 

                "SLAProgressClass": "danger", 

                "StatusCount": "Assigned-31 ,In-Progress-71 ,New-122 ,Pending-1", 

                "IsFeedBackProvided": 0, 

                "TicketID_Internal": "30546" 

            }, 

            { 

                "ROWNUM": 4, 

                "Ticket_ID": "mGFYspmIlMgnosXRxWZcFQ%3d%3d", 

                "TotalRows": 225, 

                "Incident ID": "48533", 

                "Logged Time": "2022-09-26 10:27:06", 

                "Status": "New", 

                "Symptom": "Logging a ticket as an Analyst DESC", 

                "Workgroup Name": "IT Infrastructure TEST", 

                "Executive Name": "-", 

                "Priority": "P One", 

                "PriorityColorCode": null, 

                "Resolution_SLA": 86100, 

                "SLAName": "24/7", 

                "CallerName": "abc", 

                "UserTypeColor": null, 

                "UserTypeName": null, 

                "Resolution_Time": null, 

                "Age": 13659, 

                "Resolution_ElapseTime": 0, 

                "SLAProgress": 0, 

                "IsParentRecord": 0, 

                "UserProfileImageName": "1c1514e8-12ac-474a-93d6-b9d0aa6e5070.png", 

                "Pending": null, 

                "GUID": "31695E33-8DED-4180-9F40-7B97B7D87B84", 

                "Customer": "acme", 

                "Location": "bangalore", 

                "Resolution_Deadline": "2022-11-25 05:28:00", 

                "Updated_Time": "2022-10-12 13:09:22", 

                "SupFunctionID": "Info", 

                "Sup_Function_Name": "Information Technology", 

                "IsFeedbackEnabled": false, 

                "IsFeedbackActive_IM": true, 

                "CallerID": 197, 

                "AgeClass": "red", 

                "AgingInfo": "More than 10 Days", 

                "SLAPercent": 0, 

                "SLAProgressClass": null, 

                "StatusCount": "Assigned-31 ,In-Progress-71 ,New-122 ,Pending-1", 

                "IsFeedBackProvided": 0, 

                "TicketID_Internal": "29335" 

            }, 

            { 

                "ROWNUM": 5, 

                "Ticket_ID": "D4gJfmSGOL8JXz4Faf4k1g%3d%3d", 

                "TotalRows": 225, 

                "Incident ID": "48532", 

                "Logged Time": "2022-09-23 14:55:47", 

                "Status": "Assigned", 

                "Symptom": "Logging a ticket as an Analyst DESC", 

                "Workgroup Name": "IT Infrastructure TEST", 

                "Executive Name": "-", 

                "Priority": "P One", 

                "PriorityColorCode": null, 

                "Resolution_SLA": 86100, 

                "SLAName": "11 to 10", 

                "CallerName": "abc", 

                "UserTypeColor": null, 

                "UserTypeName": null, 

                "Resolution_Time": null, 

                "Age": 13726, 

                "Resolution_ElapseTime": 242, 

                "SLAProgress": 0.281068524970964, 

                "IsParentRecord": 0, 

                "UserProfileImageName": "1c1514e8-12ac-474a-93d6-b9d0aa6e5070.png", 

                "Pending": null, 

                "GUID": "ED67CD17-4389-4361-AEFE-11FED817A443", 

                "Customer": "acme", 

                "Location": "bangalore", 

                "Resolution_Deadline": "2023-03-24 19:56:00", 

                "Updated_Time": "2022-09-23 18:57:38", 

                "SupFunctionID": "Info", 

                "Sup_Function_Name": "Information Technology", 

                "IsFeedbackEnabled": false, 

                "IsFeedbackActive_IM": true, 

                "CallerID": 197, 

                "AgeClass": "red", 

                "AgingInfo": "More than 10 Days", 

                "SLAPercent": 0.281068524970964, 

                "SLAProgressClass": "success", 

                "StatusCount": "Assigned-31 ,In-Progress-71 ,New-122 ,Pending-1", 

                "IsFeedBackProvided": 0, 

                "TicketID_Internal": "29334" 

            } 

        ], 

        "GridViewDisplayColumns": [ 

            { 

                "LabelName": "Ticket_ID", 

                "Value": "Ticket_ID", 

                "Placeholder": null, 

                "IsCustomField": false 

            }, 

            { 

                "LabelName": "Incident ID", 

                "Value": "Incident ID", 

                "Placeholder": null, 

                "IsCustomField": false 

            }, 

            { 

                "LabelName": "Logged Time", 

                "Value": "Logged Time", 

                "Placeholder": null, 

                "IsCustomField": false 

            }, 

            { 

                "LabelName": "Status", 

                "Value": "Status", 

                "Placeholder": null, 

                "IsCustomField": false 

            }, 

            { 

                "LabelName": "Caller", 

                "Value": "CallerName", 

                "Placeholder": null, 

                "IsCustomField": false 

            }, 

            { 

                "LabelName": "Workgroup", 

                "Value": "Workgroup Name", 

                "Placeholder": null, 

                "IsCustomField": false 

            }, 

            { 

                "LabelName": "Symptom", 

                "Value": "Symptom", 

                "Placeholder": null, 

                "IsCustomField": false 

            }, 

            { 

                "LabelName": "Pending Reason", 

                "Value": "Pending", 

                "Placeholder": null, 

                "IsCustomField": false 

            } 

        ] 

    }, 

    "OutputID": 0, 

    "Input": null, 

    "Token_Expire_InSecs": 0 

}
In the API “IM_GetMyIncidents” a new parameter is added CallerEmailID to fetch the incidents details.  

Asset Management

Issue ID

Issue Description

Scenario

Resolution

145602Duplicate Asset was getting created.

Steps:

  1. Navigate to Asset > Manage Assets > Asset Inventory > Click Fixed Assets.

  2. Navigate to Actions panel on the right side > Click Add.

  3. Fill in the values in the serial number / unique fields with a space before the value.

  4. Click Submit.

  5. Add a new Asset with the duplicate field values.

Duplicate Asset is not getting created and a validation message is displayed.
146698Model number was not getting captured in the New Discovery screen.

Steps:

  1. Navigate to Asset > Manage Assets > Variance > click New Discovery.

  2. Select Tenant from the dropdown menu.

  3. Click Submit.

Model number is getting displayed successfully in the New Discovery screen.
145725While editing the notification templates, it was creating a duplicate template with the same details. 

Prerequisite:  

  • Global Tenant should be in disabled mode.  

  

Steps:  
  

  1. Navigate to Admin > Notification > Notification Template.  

  2. Select Tenant > Select Module.  
Notification Template is displaying appropriately after the resolution.  
145581 OS name column was not getting reflected under excel sheet while downloading the Discovered data from Discovery pool. 

Steps: 

  1. Navigate to Asset > Variance > New Discovery. 

  2. Select Tenant and click Submit. 

  3. Click Export All. 
User views OS name column in grid successfully after the resolution. 

   Project Management

Issue ID

Issue Description

Scenario

Resolution

SR52895

DN for single-valued Custom attributes were not getting created.  

Prerequisite:

A fully configured project should be created.


Steps: 

  1.  Navigate to Admin > Form Builder.

  2. Select the Project Management Module.

  3. Configure and add Custom Single Value Attribute and group for the Project Configuration Screen.

  4. Configure and add Custom Single Value Attribute and group for the Project Summary Screen.

  5. Configure and add Custom Single Value Attribute and group for the Project Feedback Screen.

  6. Navigate to Project > Project List.

  7. Open the created project.

  8. Fill up the created custom attribute values under Project Configuration, Project Summary and Project Feedback and Save.

  9. Go to Admin > Custom Scheduler.

  10. Configure the job “Load Denormalization PT Tables Data for the application.

  11. After the job triggers, check in DB for newly created DN tables for single valued custom attributes by searching with “PT_RPT_DN” input in filter.

  12. Verify in DN table for single value custom attributes in the name at last “Single _Valued” mentioned.

  13. Verify the table content using DB select query.


Note: You will find the naming of the tables as explained below:

PT_RPT_DN_<Tab/Attribute Level Name>_< Group Name >_Single_Valued

DN for Single valued Custom Attributes should be created successfully after the resolution.

Known Issues 

This section describes the known issues detected by the Summit Dev and QA team in the release, Elbrus SP2 HF04 Release.

Issue ID

Issue Description

Scenario

Workaround

140116

The API added to retrieve the count of change requests for approval shows an incorrect count.  

Steps:

  1. Add the API “SR_GetUserApprovalDashBoard”.

  2. Select the module type as “CM” in the request payload.

  3. Verify the approval change record count in the API Response and the web application.


The count of change requests on the web application shows the correct number. 

135915 

Oops an error occurred message was displayed on Service Request List page. 




Steps: 

  1. Log in to SUMMIT Application with Analyst access. 
     
  2. Navigate to Request > User > Manage Service Requests > Service Request List. 
     
  3.  Select Tabular view. Check and verify the screen displayed. 

NA

133775

Unable to click Classification and Category field drop-down list values, as the page is getting expanded.

Prerequisites:

  1. Navigate to Request > Service Request List. The Service Request List page is displayed. Click on the required SR ID hyperlink. The Service Request details page is displayed.

  2. Observe the Category and Classification fields under General tab.

NA

137394

Download attachment was not working in the multivalued group for configuration, feedback, and summary of Project Management.

Steps:

  1.  Navigate to Project > User > Projects > Project List.

  2. Select an in-progress project.
  3. In the ACTIONS panel, select CONFIGURATION, FEEDBACK, or SUMMARY where multivalued group with attachments exist.
  4. Save a multivalued group with attachments and then try to open it.

NA

133347

The Business Rule was not getting saved without configuring Update fields.

Steps:

  1. Navigate to Admin > Infrastructure > Business Rule.

  2. Click Add new.

  3. Enter valid data in all mandatory fields except Update fields.

  4. Configure Notification. Click Save.

  5. Click Submit.

NA

133344

Getting oops error for specific business rules.

Prerequisite: 

  • ·       Business rules should be configured.

Steps:

  1.  Navigate to Admin > Basic > Infrastructure > Business Rule.

  2. Open a created Business rule (Business rule notification).

    Note

    This issue is reproduceable for only a few business rules. 


NA  

111719

Audit logs are not getting tracked after ending the session.

Prerequisites:

  • Log in to the application with Analyst access. 
     
  • Remote Desktop (RDP) should be configured at the Tenant/Application setting level for ScreenConnect.

Steps:

  1. Navigate to Incident > Manage Incidents > Incident List. 
     
  2. Click any Incident ID. 
     
  3. Click the Remote Desktop icon below the requestor details. 
     
  4. Connect the session successfully with the end user. 
     
  5. End the session. 
     
  6. Click Audit logs.

NA

124911

Cost is displayed incorrectly as CPI calculation is not working properly.


Pre-Requisites:

  1. Create Project, Task and Activity.
  2. Add Assignee for the Activity.
  3. For the Assignee's Designation add rate card(Work-Price/Hour) in Project > open project > Actions panel > Configuration icon.

  4. Log time sheet.

  5. Approve the timesheet as approver (Project Manager).


Steps:

  1. Login to the application.
  2. Navigate to Reports > Project Mgmt > Executive Management Dashboard.
  3. Check the cost column in the Project-Wise Status.


Not applicable

124863On the Copy Service request tab, when Different Caller is selected, unable to enter the username or other details on the Select User pop-up.  

Prerequisites: 

  1. Create a Catalog with all attributes.  

  2. On the Form Builder page, under the Additional info tab for the catalog, enable “Enable Copy Service Request.” Publish the catalog. 

  3. Create an SR (Service Request) with the created catalog.  

Steps: 

  1. Login into the Summit application. 

  2. Navigate to Request > Service Request List. 

  3. Select the created SR. The SR page is displayed.  

  4. Click Copy Service Request from the Actions Panel. 

  5. Select Different Caller. Click the Search icon.  The Select User pop-up page is displayed.

Type in the Username in the Different Caller option instead of searching the username.  

124867

In the copy service request, when an SR is created for a catalog and the same catalog is modified by adding new attributes such as a multivalued dropdown (or any other attributes),  

Scenario 1: The record added for the new multivalued dropdown displays for the existing record. 

Scenario 2: Oops an error occurred error message is displayed when clicked on the pagination grid and the entire grid is not visible.  


Prerequisites: 

  1. Create a Catalog with a group as a multi-valued group.  

  2. On the Form Builder page, under the Additional info tab for the catalog, enable “Enable Copy Service Request”. Publish the catalog. 

  3. Create an SR with the created catalog.  

  4. After creating the SR, modify the created Catalog and add any new multivalued dropdown. Publish the Catalog 

Steps: 

  1. Login into the Summit application. 

  2. Navigate to Request > Service Request List. 

  3. Select the created SR. The SR page is displayed.  

  4. Click Copy Service Request from the Actions Panel. 

  5. Select Same Caller or Different Caller. Enter the username and click Submit. 

  6. A new SR page is displayed. 

NA

110901For Additional Information tab of Rule Template page, unable to attach the files based on the configuration done for the Attachment Limit (Single or Multiple) field on Form Builder page.

Prerequisites:

  1. Navigate to Admin > Infrastructure > Form Builder.

  2. Configure the Attachment field (single or multiple) using Attachment Limit field in the Form builder page so that it should appear in the Additional Information tab of Rule template page.

  3. Navigate to Incident > Others > Rule. The Rule page is displayed. Click Add New under Actions.

  4. Navigate to Additional Information tab and attach file based on the configuration done for the Attachment Limit (Single or Multiple) field on Form Builder page.  

N/A

100922

An error ‘Opps! An error occurred’  or a Saved Successful message was displayed for all the modules, if the mandatory configuration fields were saved with a space (empty) value.

Scenario – I


1.       Navigate to Incident > SLA Configurations > Urgency.

2.       Select a Tenant.

3.       Click Add New from left panel.

4.       Press Space Key in Urgency Name field and click SUBMIT


Scenario – II


1.       Navigate to Problem Management > SLA Violation Reason.

2.       Select a Tenant.

3.       Click Add New from left panel.

4.       Select the Violation Type from the list.

5.       Press Space Key in SLA Violation Reason field and click SUBMIT.

N/A

105119

After submission, the text is getting converted to code for Question and Answer fields.

Prerequisites:


1.       Navigate to Knowledge > User > New Knowledge Record. The New Knowledge Record details page is displayed. Specify the mandatory fields. Make sure for Question field use keyboard Enter key. Click Submit.


2.       Navigate to Knowledge > User > Knowledge Record List. The Knowledge Record List page is displayed. Open any KB article with Status as Published. The Knowledge Record details page is displayed. Click COPY KNOWLEDGE RECORD link under Action panel. Check for the Answer field.

N/A

100352

When a Change Record (CR) is created with ‘special characters’ in status, it does not display any data in Change Record list page.

Prerequisites:


1.       Create a 'status' having special characters such as (*satus_test*).


2.       Create the CR.


Steps:


1.       Log in as approver.


2.       Navigate to Change > Change record list.


3.       Click on the Filters icon.


4.       Select the 'Tenant' field as ALL.


5.       Select the previously created 'status'.


6.       Click Apply.


7.       Verify the results, after applying the status filter with special characters.

N/A

100760

The ‘Category’ filters on the Change Record (CR) list page do not display any data results when you select ALL Tenant and Category.

Steps:

1.    Navigate to Change > User > Change Record list.

2.    Select the 'Tenant' field as ALL.

3.    Select the field as Category.

4.    Click Apply.

5.    Check the results displayed on the Change Record list page.

The Category filter works fine, when you select individual Tenant and Category.

100781When a ‘User Contact Number’ is used to filter records on the list page of IM/SR/PM, it does not fetch any data records.

Below is just an example from Incident Management list page. It also applies to SR and PM list pages too where User Contact Number is used. as filter:

Steps: Incident Management (IM)

1.    Navigate to Incident > Manage Incident > Incident List.

The Incident List page is displayed with list of incidents.

2.    From Filter options, select User Attributes
> User Contact Number. Select the operator as = and enter the Contact Number in the Value field of the respective User.

3.    Click Apply.

4.    Verify the results, after applying the User Contact Number filter.

N/A
100796The ‘Time Selection’ option is not displayed to an Analyst on the SR list page, when Equals (=) operator is selected for Time Filter.

Steps:

1.    Log in as an Analyst.

2.    Navigate to Request > Service Request List.

3.    Select the Time related Filter and choose Equals (=) operator.

4.    Click Calendar icon.

5. Check if you are getting the Time Selection option or not in Calendar popup.

N/A
100798The filter option ‘<=’ operator for Log Time Filter used by an Analyst on the SR list page, does not yield proper filter results.

Steps:

1.    Log in as an Analyst.

2.    Navigate to Request > Service Request List.

3.    Select the Log Time filter and choose operator (<=).

4.    Click Calendar icon.

5.    Select date and time for an already existing SR.

6.    Click Apply.

7.    Check if you are getting the filter results.

N/A
100808

The View names created by an Analyst for IM/SR/PM/CM

modules with long Japanese names are getting out of the container, unlike the English long names.

Steps:

1.    Log in to the Application as an Analyst.

2.    Navigate to Request > Service Request List and create a view with long Japanese name and apply view.

3.    Navigate to Incident > Incident List and create a view with long Japanese name and apply view.

4.    Navigate to Problem >
Problem Record List and create a view with long Japanese name and apply view.

5.    Navigate to Change > Change Record List and create a view with long Japanese name and apply view.

6.    Verify the view name in Japanese language text which goes out of the container.

N/A
100813The Assigned To drop-down does not display the User list.

Prerequisite:

The key

<add key="App:MultiLanguageEncodingEnabled" value="true" /> is set to True in webconfig file.


Steps:

1.  Navigate to Incident > User > Manage Incidents > Incident List. In the Incident List Click Incident ID hyperlink. The Incident ID details page is displayed.
        
2. Click RELATIONSHIP tab Click on the displayed Work Order ID. The Work Order ID page is displayed. Check Assigned To drop-down field under ASSIGNMENTS tab.


N/A
111673

Attachment details deleted during editing are not captured in the Change History.  

The same issue persists in Problem,  RCA, and Diagnostic tabs. 
 


Steps: 

  1. Navigate to Release > User > Release Record List. 
     
  2. Select any desired RR ID to open a Release Record. 
     
  3. Navigate to the Documents tab.  
    Add an attachment and click SUBMIT. 
     
  4. Click the document name link and update other attachment and click SUBMIT. 
NA
108668

After adding the Consumable Asset, a “No Data” message is displayed however, it is visible in the SEARCH ASSET popup. 


Prerequisites:  

  1. Log in to the SUMMIT Application with Admin module access having Consumable Assets present in the Asset Inventory with status as In-Store and Allocated. 
     
  2. Consumable category should be configured by non-mandatory fields on the FORM BUILDER page.
     

Steps: 

  1. Navigate to Asset > User > Manage Assets > Asset Inventory. 
     
  2. Select the Consumable Asset type on the Asset Inventory page. 
     
  3. Click ADD icon from the right ACTIONS panel. 
     
  4. Enter the Quantity. 
    Click SUBMIT. 
     
  5. Click the VIEW LIST button on the confirmation pop-up. 
     
  6. Filter the same asset ID through the FILTERS pop-up. 


Asset Attributes can be made mandatory in the action panel of Form Builder page by selecting Add Validation Rules for saved controls.


110654The uploaded file name is not displayed on the Preview and Update Category page when the user clicks the Update Category icon. 

Prerequisites:  

  1. Log in to the SUMMIT Application with Admin module access. 
     
  2. Configure two Fixed Asset categories in the Form Builder consisting of all the required custom attributes along with File Upload control for both categories. 
     
  3. Configure Key Field Mapping for both the Fixed Asset categories. 
     
  4. Configure Location, Store, and Floor values. 
     
  5. Add Asset to the Inventory by selecting/entering the values for the required fields and select a valid file for the File Upload control type. 


Steps: 

  1. Navigate to Asset > User > Manage Assets >Asset Inventory. 
     
  2. Select Fixed Asset type on the Asset Inventory page. 
     
  3. Select the desired Tenant from the drop-down, which is a mandatory field. 
     
  4. Click FILTERS option from the right ACTIONS panel. 
    Filter the Asset which was added to the Asset Inventory. 
     
  5. Select the asset and click the Update Category icon under the ACTIONS panel. 
     
  6. Select the Destination Category value from the drop-down. 
    (Source Category - Category 1, Destination Category - Category 2). 
    Click NEXT. 
     
  7. Map all the required Sources to Destination Custom Attributes.
    Note: Do not map the File Upload control type source and destination attribute.
  8. Click Map followed by  OK option on the confirmation message popup.
    Click NEXT. 

  9.  Select and upload a new file to the File Upload control type of Destination Category. 
    The uploaded file name is displayed. 

  10.  Click the Update Category icon followed by OK option on the confirmation message popup. 

  11.  Verify the uploaded file name in the File Upload control attribute on the Update Category page. 


NA
108230While creating a Report, if the report name was greater than 40 characters system displayed an error. 

Steps:

  1. Navigate to Reports > Change Management > Click the Icon for New Report.
  2. Select the Report Type > CONTINUE TO FIELDS
  3. Enter the fields > Click Save As > Enter the report name > Select the Category > Click OK.
Reports are getting created successfully even when the report name is greater than 40 characters. 
111814Due to performance issue in Database (DB), the Incident remarks are not updating in the event history. 

Prerequisite: 

  1. Create an Event through any API tool.
  2. For the external Event created, create an internal Event and Incident in Summit.  

Bug Reproduction Steps: 

  1. Resolve the Event created in Summit. 
  2. Resolve the Incident created for the Event using external event. 
  3. Once the Event and the Incident are resolved, the Incident Remarks are not updated in the Event History.  



NA
133780The selected Catalog Category is not displaying under Subject Header in the Service Request Details Page.

Pre-Condition: 

  1. Log in to the application.
  2. Navigate to Catalog > Configuration > Service Category.
  3. Create Categories named 'Linked_Category_EX1_', 'Linked_Category_EX2_', 'Linked_Category_EX3_'.
  4. Create a Catalog 'Service_EX1_' and add it to all the Categories listed above by selecting the link to other category checkbox.

Steps:

  1. Navigate to Request > User > New Service Request.
  2. Enter 'Service_EX1_' and click on the Catalog under Linked_Category_EX2_ Category.
  3. Create a Service Request Record by providing input in all the mandatory fields.
  4. Navigate to Request > User > Manage Service Requests > Service Request List.
  5. Click the Service Request Record that was created.


NA
133693Unable to Navigate to the Next Page after clicking Next while creating the New Service Request.

Pre-Condition: 

  1. Log in to the application.

  2. Navigate to Catalog > User > Package.

  3. Click ADD NEW on the ACTIONS panel.

  4. Select Department as STA.Information Technology_EX1_

  5. Select Category as DeskTop_Sevice.

  6. Enter the Package Name as SRPackage1.

  7. Select Status as PUBLISHED.

  8. Select two catalogs
    SR Package Cataog 1,
    SR Package Catalog 2
    in the Group named Group1.

  9. Click SUBMIT.

Steps:

  1. Navigate to Request > User > New Service Request.

  2. Select DeskTop_Service.

  3. Select Package Name as SRPackage1

  4. Select Group1 Checkbox .

  5. Click Next.


NA
132272

The caller field does not populate search results while creating a new incident for user.

Steps:

  1. Navigate to Incident > New Incident for User.

  2. Select the tenant from the dropdown.

  3. Search for the caller. 
NA
133384

User was getting redirected to the BUSINESS RULE List Page post clicking on the SUBMIT button in the BUSINESS RULE configuration page.

Steps: 

  1. Navigate to Admin > Basic > Infrastructure > Business Rule.

  2. Click ADD NEW.

  3. Enter the mandatory details to configure business rule.

  4. Click SUBMIT.   
NA