API Enhancements
Enterprise IT
Owned by Enterprise IT
May 08, 2024
71 min read
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Feature released in SummitAI IT Service Management (Incident Management and Problem Management, Denali SP3 HF11)
What's New?
In the Incident Management and Problem Management module few APIs are enhanced for better usability.
The following APIs are enhanced in Incident Management and Problem Management module:
- IM_GetMyIncidents
- IM_GetIncidentList
- PM_LogOrUpdatePR
- PM_GetProblemRequestDetails
- ADM_CreateorUpdateUser
API Name: IM_GetMyIncidents
The following parameters are included in the Retrieve My Incidents API:
- CallerEmailID
- strUpdatedFromDate
- strUpdatedToDate
You can apply additional filters such as caller email id and updated date using IM_GetMyIncidents API. Also, this API response contains the whole symptom of the ticket without any character limit.
Sample Request
Sample Request Expand source
{
"ServiceName": "IM_GetMyIncidents",
"objCommonParameters": {
"IncidentParam": {
"CallerEmailID":"john@xyz.com",
"Caller":0,
"Executive": 0,
"Workgroup": 0,
"OrgID": "1",
"CurrentPageIndex": 0,
"Status": "OPEN",
"PageSize": 20,
"Instance": "Info",
"strUpdatedFromDate":"",
"strUpdatedToDate":"2022-01-20"
},
"_ProxyDetails": {
"AuthType": "APIKEY",
"APIKey": "v55i0Q8G3wAlX1YmUG4aYVXz57T2buYztnQgUxySo2A=",
"TokenID": "",
"OrgID": "1",
"ReturnType": "JSON",
"ProxyID": 0
},
"InstanceCode": "Info"
}
}
Parameter Name | Type | Description | Mandatory |
CallerEmailID | STRING | Email Id of the Caller. | FALSE |
strUpdatedFromDate | STRING | You can select the date range to get the list of Incidents. Specify the From Date of the Incidents starting from which, you want to retrieve the incidents. The format of From Date is YYYY-MM-DD. The From Date starts from 00:00:00 hrs of the selected date. | FALSE |
strUpdatedToDate | STRING | You can select the date range to get the list of Incidents. Specify the To Date of the Incidents up till when you want to retrieve the incidents. The format of From Date is YYYY-MM-DD. The To Date ends on 11:59:59 hrs of the selected date. | FALSE |
Sample Response Expand source
{
"Errors": "",
"Message": "",
"Output": "",
"TokenID": "76AE1AD97B7FA0F7AA5338B92F995A529960BBE5554B217CF1C0E37F40CDB153B393D4568D9D8A601368ECA695EECE763561C42DD8257CC18A235DBBF258F017F58CD5DD59A5912F54F64583726C026BA56D0D4679539A32A490A02A48243EB2911B39E99184F66C9A04E84AEBC1A71E675B4B96212017691F90C8CDDE90B71B11A9DE877D2DB471E2C1B54D5307C15D3292F207ECF8F27A451A77B1B11AD5AEE4347C3090771CCC4AA6837A4253211C",
"OrgID": 0,
"OutputObject": {
"MyTickets": [
{
"ROWNUM": 1,
"Ticket_ID": "cCZ50mBnhYgMXl9E0UNl2Q%3d%3d",
"TotalRows": 2,
"Incident ID": "48591",
"Logged Time": "2022-01-20 05:05:44",
"Status": "New",
"Symptom": "Determined and independent, 1s are born leaders headed for success. Their charismatic personality means they have no trouble making new friends.Determined and independent, 1s are born leaders headed for success. Their charismatic they have no trouble they",
"Workgroup Name": "CM workgroup",
"Executive Name": "-",
"Priority": "P5 ",
"PriorityColorCode": null,
"Resolution_SLA": 0,
"SLAName": "24/7 Support",
"CallerName": "rajnikanth pandey",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 23,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"Pending": null,
"GUID": "16762104-CE0D-4395-87CF-297C8F9EE21C",
"Customer": "",
"Location": "",
"Resolution_Deadline": null,
"Updated_Time": "2022-01-20 05:05:44",
"SupFunctionID": "Info",
"Sup_Function_Name": "Information Technology",
"IsFeedbackEnabled": false,
"IsFeedbackActive_IM": true,
"AgeClass": "green",
"AgingInfo": "0-2 Days",
"SLAPercent": 0,
"SLAProgressClass": null,
"StatusCount": "New-2",
"IsFeedBackProvided": 0,
"TicketID_Internal": "29393"
},
{
"ROWNUM": 2,
"Ticket_ID": "GlxvXHulUdwJEcfinLeGqQ%3d%3d",
"TotalRows": 2,
"Incident ID": "48590",
"Logged Time": "2022-01-08 11:35:56",
"Status": "New",
"Symptom": "For the uninitiated, Umar Riaz was nominated for getting into a physical fight with Pratik Sehajpal. Umar during a task got into a fight with Pratik as the latter threw waFor the uninitiated, Umar Riaz was nominated threw waFor the uninitiateduninitiated",
"Workgroup Name": "CM workgroup",
"Executive Name": "-",
"Priority": "P5 ",
"PriorityColorCode": null,
"Resolution_SLA": 0,
"SLAName": "24/7 Support",
"CallerName": "rajnikanth pandey",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 305,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"Pending": null,
"GUID": "70FB7647-664B-418E-BCAB-78F822152CFA",
"Customer": "",
"Location": "",
"Resolution_Deadline": null,
"Updated_Time": "2022-01-08 11:35:56",
"SupFunctionID": "Info",
"Sup_Function_Name": "Information Technology",
"IsFeedbackEnabled": false,
"IsFeedbackActive_IM": true,
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"SLAPercent": 0,
"SLAProgressClass": null,
"StatusCount": "New-2",
"IsFeedBackProvided": 0,
"TicketID_Internal": "29392"
}
],
"GridViewDisplayColumns": [
{
"LabelName": "Ticket_ID",
"Value": "Ticket_ID",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "Incident ID",
"Value": "Incident ID",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "Logged Time",
"Value": "Logged Time",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "Status",
"Value": "Status",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "Caller",
"Value": "CallerName",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "Workgroup",
"Value": "Workgroup Name",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "Symptom",
"Value": "Symptom",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "Pending Reason",
"Value": "Pending",
"Placeholder": null,
"IsCustomField": false
}
]
},
"OutputID": 0,
"Input": null
}
API Name: IM_GetIncidentList
Now, the IM_GetIncidentList API response contains the whole symptom of the ticket without any character limit.
Sample Request Expand source
{
"ServiceName": "IM_GetIncidentList",
"objCommonParameters": {
"_ProxyDetails": {
"AuthType": "APIKey",
"APIKey":"v55i0Q8G3wAlX1YmUG4aYVXz57T2buYztnQgUxySo2A=",
"ProxyID": 0,
"ReturnType": "json",
"OrgID": 1,
"TokenID": ""
},
"objIncidentCommonFilter": {
"WorkgroupName": "",
"CurrentPageIndex": 0,
"PageSize": 2,
"OrgID": "1",
"Instance": "Info",
"Status": "New,In-Progress",
"strUpdatedFromDate": "2021-01-01",
"strUpdatedToDate": "2022-06-26",
"IsWebServiceRequest": true
}
}
}
Sample Response Expand source
{
"Errors": "",
"Message": "",
"Output": "",
"TokenID": "217E42334025AEBB573455055D730AA9C9A10F28629405BB44B3AD3BED7D64A29767B58E339C9863C5296C669E743438308F2AFB92A037D9F0A0CFF63D2F6689139D5D494975F34D1834ECF4525323DD6A779628C57571C2334E97CD2E9FCEC069B1BD0A16DA203223A90976190BEA4BFC3EA2C929D25D3A6AB54F88525FC47AD9C9EC522E52B17494A48405B412200A63572F302E6EAB2DC67622BBA52933E4EF80FC88EB9453E9066BC06BBE653AAE",
"OrgID": 0,
"OutputObject": {
"MyTickets": [
{
"ROWNUM": 1,
"Ticket_ID": "cCZ50mBnhYgMXl9E0UNl2Q%3d%3d",
"TotalRows": 7687,
"Incident ID": 48591,
"Logged Time": "2022-01-20 05:05:44",
"Status": "New",
"Symptom": "Determined and independent, 1s are born leaders headed for success. Their charismatic personality means they have no trouble making new friends.Determined and independent, 1s are born leaders headed for success. Their charismatic they have no trouble they",
"Workgroup Name": "CM workgroup",
"Executive Name": "",
"Assigned_Engineer": null,
"Priority": "P5 ",
"PriorityColorCode": null,
"Resolution_SLA": 0,
"SLAName": "24/7 Support",
"CallerName": "john",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 23,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"CallerUpdate": null,
"IsChild": 0,
"IsParent": 0,
"AssignedToMe": 0,
"Reopened": false,
"Sup_Function": "Info",
"SLARemainingTime": 0,
"Response_Deadline": "/Date(1642658160000)/",
"Updated_Time": "2022-01-20 05:05:44",
"Customer": null,
"Location": null,
"Urgency": "test1",
"Impact": null,
"Classification": null,
"FullClassification": null,
"Category": null,
"FullCategory": null,
"Pending Reason": null,
"Schedule Date": null,
"Service Window": "24/7 Support",
"IsAttExists": 0,
"IsAutoResolve": 0,
"Vendor Incident ID": "",
"Vendor Name": "",
"Vendor_status": "",
"VendorIncidentStartDate": null,
"VendorIncidentEndDate": null,
"Assigned_Engineer_Name_Secondary": "",
"Response_voilation": null,
"Resolution_voilation": null,
"Response Deadline": "2022-01-20 09:26:00",
"Resolution Deadline": null,
"Reslution Code Name": null,
"IsMajorIncident": "No",
"AgeClass": "green",
"AgingInfo": "0-2 Days",
"SLAPercent": "0",
"SLAProgressClass": null,
"Remaining SLA Time": "",
"Sub-Workgroup Name": null,
"OpenCategory": null,
"FullOpenCategory": null,
"Resolution Time": null
},
{
"ROWNUM": 2,
"Ticket_ID": "GlxvXHulUdwJEcfinLeGqQ%3d%3d",
"TotalRows": 7687,
"Incident ID": 48590,
"Logged Time": "2022-01-08 11:35:56",
"Status": "New",
"Symptom": "For the uninitiated, Umar Riaz was nominated for getting into a physical fight with Pratik Sehajpal. Umar during a task got into a fight with Pratik as the latter threw waFor the uninitiated, Umar Riaz was nominated threw waFor the uninitiateduninitiated",
"Workgroup Name": "CM workgroup",
"Executive Name": "",
"Assigned_Engineer": null,
"Priority": "P5 ",
"PriorityColorCode": null,
"Resolution_SLA": 0,
"SLAName": "24/7 Support",
"CallerName": "john",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 305,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"CallerUpdate": null,
"IsChild": 0,
"IsParent": 0,
"AssignedToMe": 0,
"Reopened": false,
"Sup_Function": "Info",
"SLARemainingTime": 0,
"Response_Deadline": "/Date(1641644760000)/",
"Updated_Time": "2022-01-08 11:35:56",
"Customer": null,
"Location": null,
"Urgency": "test1",
"Impact": null,
"Classification": null,
"FullClassification": null,
"Category": null,
"FullCategory": null,
"Pending Reason": null,
"Schedule Date": null,
"Service Window": "24/7 Support",
"IsAttExists": 0,
"IsAutoResolve": 0,
"Vendor Incident ID": "",
"Vendor Name": "",
"Vendor_status": "",
"VendorIncidentStartDate": null,
"VendorIncidentEndDate": null,
"Assigned_Engineer_Name_Secondary": "",
"Response_voilation": null,
"Resolution_voilation": null,
"Response Deadline": "2022-01-08 15:56:00",
"Resolution Deadline": null,
"Reslution Code Name": null,
"IsMajorIncident": "No",
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"SLAPercent": "0",
"SLAProgressClass": null,
"Remaining SLA Time": "",
"Sub-Workgroup Name": null,
"OpenCategory": null,
"FullOpenCategory": null,
"Resolution Time": null
}
],
"GridViewDisplayColumns": [
{
"LabelName": "Ticket_ID",
"Value": "Ticket_ID",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "Incident ID",
"Value": "Incident ID",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "Logged Time",
"Value": "Logged Time",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "Status",
"Value": "Status",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "Caller",
"Value": "CallerName",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "Remaining SLA Time",
"Value": "Remaining SLA Time",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "Workgroup",
"Value": "Workgroup Name",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "Priority",
"Value": "Priority",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "Symptom",
"Value": "Symptom",
"Placeholder": null,
"IsCustomField": false
},
{
"LabelName": "Pending Reason",
"Value": "Pending Reason",
"Placeholder": null,
"IsCustomField": false
}
]
},
"OutputID": 0,
"Input": null
}
API Name: PM_LogOrUpdatePR
Using PM_LogOrUpdatePR API, you can send the custom attributes while creating or updating the ticket.
You can send the custom attributes in two ways single-valued and multivalued.
Sample Request Expand source
{
"ServiceName": "PM_LogOrUpdatePR",
"objCommonParameters": {
"_ProxyDetails": {
"APIKey": "v55i0Q8G3wAlX1YmUG4aYVXz57T2buYztnQgUxySo2A=",
"AuthType": "APIKEY",
"ProxyID": 0,
"ReturnType": "JSON",
"orgid": 1
},
"pmParamsJSON": {
"Org_Id": 1,
"Problem_Ticket_Id": 1536,
"Support_Function": "Info",
"Support_Function_Name": "Info",
"Status": "New",
"Requestor_Mail_Id": "john@xyz.com",
"Work_Around_Details": "this is work around details",
"CustomFields": [
{
"GroupName": "Single Valued Group",
"Name": "CommentEnteredBy Analyst",
"Value": "sai223"
},
{
"GroupName": "Single Valued Group",
"Name": "CommentEnteredByAnalyst",
"Value": "sss"
},
{
"GroupName": "Others 1",
"Name": "DDL Medium",
"Value": "Web"
},
{
"GroupName": "Single Valued Group",
"Name": "Price",
"Value": "60.00"
},
{
"GroupName": "Single Valued Group",
"Name": "Gender",
"Value": "67"
},
{
"GroupName": "Single Valued Group",
"Name": "SDrop",
"Value": "pen"
}
],
"MVCustomFields": [
{"RowID":"6","Active":"true","GroupID":"12","AttributeValues":[{"AttributeID": "66","Value": "test 2"}]
},
{"RowID":"3","Active":"true","GroupID":"12","AttributeValues":[{"AttributeID": "66","Value": "test 1"}]
}
]
},
"RequestType": "RemoteCall"
}
}
Sample Response Expand source
{
"Errors": "",
"Input": null,
"Message": "Problem Record details are updated successfully. Problem RECORD ID- 1536",
"OrgID": 0,
"Output": "Problem Record details are updated successfully. Problem RECORD ID- 1536",
"OutputID": 0,
"OutputObject": null,
"TokenID": "1FCAAF92F01EFDF7F992F949651DDB9D81DD8F7034481786FB3EECA0EB6818FED0C7CF3F0BF34A9502D32C9F61EFEFA961121E845A2323618407C339DBD81A4F1ACB75AE896F3181EC807CF9BA72CDA08AC59899112E0D4222C834AF397ED1BFA8727AB6A264A492EBD84ADD8DBFF3B70D14B881A1C5A49F91808F42461AE08B2D7AC7108D90D372762584C5C9F058E496F8CC2F8FBA203D4F43331E87B5229C7F6F49DA86AD4E17C1FC2301FA2C2E7A"
}
API Name: PM_GetProblemRequestDetails
By using PM_GetProblemRequestDetails API, you can retrieve problem ticket details of single-valued and multivalued custom attributes.
Sample Request Expand source
{
"ServiceName": "PM_GetProblemRequestDetails",
"objCommonParameters": {
"_ProxyDetails": {
"APIKey": "v55i0Q8G3wAlX1YmUG4aYVXz57T2buYztnQgUxySo2A=",
"AuthType": "APIKEY",
"ProxyID": 0,
"ReturnType": "JSON",
"orgid": 1
},
"problemRequestdetails": {
"Org_Id": 1,
"TicketNo":1537,
"Instance": "Info",
"UserID":0
},
"RequestType": "RemoteCall"
}
}
Sample Request Expand source
{
"Errors": "",
"Message": "",
"Output": "",
"TokenID": "86883460819FD97A51B7CEA64960D5C552B5C72F8E0531886EFEC79F6B15247E384E142061259B847EEEB8EA08B29BC321ADD6B24F93E87E2655E3C8D5D7FA45AD78B92A45A834F8C665D8C5DD6E5B078036278B58EE59DAB4C65249ED491E974ECB9B4264A488E75F6F81ADC31EF8B0BA8EBC5E4C32C3F482FB2BDD736469E05E04EE3144004B89F98A0679B86A0E1FF3F4DB47B56B88DFCB862EF71F026FFED3C1110383540B66AF6FFEE94176CD56",
"OrgID": 0,
"OutputObject": {
"ProblemRequest": {
"PR_Details": {
"org_id": "1",
"problem_ticket_id": "1537",
"sup_function": "Info",
"sup_function_name": "Information Technology",
"Ticket_Registration_Time": "1/16/2022 10:59:38 AM",
"status": "New",
"classification_id": "174",
"Classification": "Incident",
"category_id": "2",
"Category": "(2) IT - LaptopModifies",
"closure_category_id": "0",
"Closure_Category": null,
"source_id": "2",
"source": "\"Phone\"",
"Requester_ID": "1",
"Requestor_Emp_Id": null,
"Requestor_Name": "john",
"Requestor_Mail_Id": "john@xyz.com",
"Requestor_Location_Name": "bangalore",
"Requestor_Customer_Name": "",
"Requestor_Phone_No": null,
"Requestor_Mobile_No": null,
"Requestor_Designation": null,
"description": "this is description field",
"details": "this is symptom",
"impact_id": "2",
"impact": "alert(10);",
"priority_id": "9",
"priority": "high",
"DeadLine": null,
"assigned_workgroup_id": "48",
"Assigned_Workgroup": "CM workgroup",
"assigned_executive_id": "0",
"Assigned_Executive": null,
"AssignedExecutive_EMailID": null,
"work_around_exists": "True",
"work_around_details": "this is work around details",
"sla_violation_reason": null,
"testing_details": null,
"solution": null,
"Resolution_Date": null,
"resolution_code_id": "0",
"resolution_code": null,
"closure_remarks": null,
"closed_by": "0",
"Closed_By_Name": null,
"Closure_Date": null,
"Approver_Emp_Id": "0",
"Approver_Name": null,
"Approval_Date": null,
"approval_status": null,
"approval_remarks": null,
"RCA_Submitter_Emp_Id": "0",
"RCA_Submitter_Name": null,
"RCA_Submition_Date": null,
"rca_root_cause": null,
"rca_result": null,
"RCA_Approver_Emp_Id": "0",
"RCA_Approver_Name": null,
"RCA_Approval_Date": null,
"rca_approval_status": null,
"rca_approval_remarks": null,
"problem_manager_log": null,
"rca_approval_log": null,
"engineer_log": null,
"Last_Updated_Datetime": "1/20/2022 3:47:57 AM",
"urgency_id": "5",
"urgency_name": "Urgency Name",
"DescriptionShort": "this is description field",
"reopenedremarks": null,
"timezone": "(UTC + 05:30) IST - India Standard Time",
"gmt_timediff": "330",
"RCA_DeadLine": null,
"actualtotalcost": "0.00",
"estimatetotalcost": "5.00",
"Planned_PIR_Date": null,
"Actual_PIR_Date": null,
"Review_Date": null,
"reviewer_id": null,
"Reviewer_Name": null,
"post_implementation_review": null,
"reviewer_approval_status": null,
"reviewer_remarks": null,
"problem_reviewer_log": null,
"RCA_Review_Date": null,
"rca_reviewer_id": "0",
"RCA_Reviewer_Name": null,
"problem_type": "Proactive",
"authorizerallapprovers": null,
"firstresolution_code_id": "0",
"firstresolution_code": null,
"riskregister": null,
"IsPreAuthorizationEnabled": "False",
"preauthorizerid": "0",
"PreAuthorizerName": null,
"PreAuthorizationDate": null,
"preauthorizationstatus": "false",
"preauthorizationremarks": null,
"allpreauthorizerids": null,
"requestor_id_imp": null,
"closed_by_imp": null,
"rca_submitter_id_imp": null,
"rca_approver_id_imp": null,
"reviewer_id_imp": null,
"rca_reviewer_id_imp": null,
"preauthorizerid_imp": null
},
"CustomFields": {
"customFieldGroupList": [
{
"GroupID": 11,
"GroupName": "Single Valued Group",
"DisplayPlaceHolder": 1,
"DisplayHolderName": null,
"IsMultiValued": false,
"IsEditable": false,
"Columns": 0,
"MultiValuedButtonText": null
},
{
"GroupID": 12,
"GroupName": "Others",
"DisplayPlaceHolder": 0,
"DisplayHolderName": null,
"IsMultiValued": true,
"IsEditable": false,
"Columns": 0,
"MultiValuedButtonText": null
},
{
"GroupID": 13,
"GroupName": "Others 1",
"DisplayPlaceHolder": 0,
"DisplayHolderName": null,
"IsMultiValued": false,
"IsEditable": false,
"Columns": 0,
"MultiValuedButtonText": null
}
],
"customFieldConfigurationList": [
{
"ID": null,
"GroupID": 11,
"StaticUID": 70,
"FieldName": "CommentEnteredByAnalyst",
"DisplayName": "CommentEnteredByAnalyst",
"SortOrder": 1,
"Mandatory": false,
"MandatoryStatus": "New",
"ControlType": 0,
"ScriptBlock": null,
"ParentControlStaticUID": 0,
"SelectedValue": null,
"GroupColumns": 1,
"AttributeSize": "col-md-12",
"Tooltip": "",
"Watermark": "",
"Maxlength": 50,
"Minlength": 1,
"FBControlType": "text",
"NumberRangeFrom": 0,
"NumberRangeTo": 0,
"Number_AcceptOnlyIntegeres": false,
"PriceUnits": null,
"GroupName": "Single Valued Group",
"IsMultivaluedGroupAttribute": false,
"ChildElementID": null,
"DDParentType": null,
"DDParentSubType": null,
"ParentFixedControlID": null,
"TabID": 0,
"AttributeSource": "",
"ValidationMessageSubHeader": null,
"RB_IncludeOtherOption": false,
"RB_Columns": 0,
"Include_Time_Stamp": false,
"Hyperlink_Text": null,
"Formula": null,
"DDType": null,
"DDSubType": null,
"IsAutoPopulate": false,
"DependentAttribute_Name": null,
"AutoPopulate_Value": null,
"IsAutoPopulate_Editable": false,
"AutoPopulate_DependentAttributeID": 0,
"TabName": null
},
{
"ID": null,
"GroupID": 11,
"StaticUID": 71,
"FieldName": "CommentEnteredBy Analyst",
"DisplayName": "CommentEnteredBy Analyst",
"SortOrder": 2,
"Mandatory": false,
"MandatoryStatus": "New",
"ControlType": 2,
"ScriptBlock": null,
"ParentControlStaticUID": 0,
"SelectedValue": null,
"GroupColumns": 1,
"AttributeSize": "col-md-12",
"Tooltip": "",
"Watermark": "",
"Maxlength": 500,
"Minlength": 1,
"FBControlType": "paragraph",
"NumberRangeFrom": 0,
"NumberRangeTo": 0,
"Number_AcceptOnlyIntegeres": false,
"PriceUnits": null,
"GroupName": "Single Valued Group",
"IsMultivaluedGroupAttribute": false,
"ChildElementID": null,
"DDParentType": null,
"DDParentSubType": null,
"ParentFixedControlID": null,
"TabID": 0,
"AttributeSource": "",
"ValidationMessageSubHeader": null,
"RB_IncludeOtherOption": false,
"RB_Columns": 0,
"Include_Time_Stamp": false,
"Hyperlink_Text": null,
"Formula": null,
"DDType": null,
"DDSubType": null,
"IsAutoPopulate": false,
"DependentAttribute_Name": null,
"AutoPopulate_Value": null,
"IsAutoPopulate_Editable": false,
"AutoPopulate_DependentAttributeID": 0,
"TabName": null
},
{
"ID": null,
"GroupID": 12,
"StaticUID": 66,
"FieldName": "Test MV Radio",
"DisplayName": "Test MV Radio",
"SortOrder": 1,
"Mandatory": false,
"MandatoryStatus": "New",
"ControlType": 12,
"ScriptBlock": null,
"ParentControlStaticUID": 0,
"SelectedValue": "57",
"GroupColumns": 1,
"AttributeSize": "col-md-10",
"Tooltip": "",
"Watermark": "",
"Maxlength": 0,
"Minlength": 1,
"FBControlType": "radio",
"NumberRangeFrom": 0,
"NumberRangeTo": 0,
"Number_AcceptOnlyIntegeres": false,
"PriceUnits": null,
"GroupName": "Others",
"IsMultivaluedGroupAttribute": true,
"ChildElementID": null,
"DDParentType": null,
"DDParentSubType": null,
"ParentFixedControlID": null,
"TabID": 0,
"AttributeSource": "",
"ValidationMessageSubHeader": null,
"RB_IncludeOtherOption": false,
"RB_Columns": 1,
"Include_Time_Stamp": false,
"Hyperlink_Text": null,
"Formula": null,
"DDType": null,
"DDSubType": null,
"IsAutoPopulate": false,
"DependentAttribute_Name": null,
"AutoPopulate_Value": null,
"IsAutoPopulate_Editable": false,
"AutoPopulate_DependentAttributeID": 0,
"TabName": null
},
{
"ID": null,
"GroupID": 13,
"StaticUID": 67,
"FieldName": "DDL Medium",
"DisplayName": "DDL Medium",
"SortOrder": 1,
"Mandatory": false,
"MandatoryStatus": "New",
"ControlType": 1,
"ScriptBlock": null,
"ParentControlStaticUID": 0,
"SelectedValue": null,
"GroupColumns": 1,
"AttributeSize": "col-md-12",
"Tooltip": "",
"Watermark": "",
"Maxlength": 0,
"Minlength": 1,
"FBControlType": "dropdown",
"NumberRangeFrom": 0,
"NumberRangeTo": 0,
"Number_AcceptOnlyIntegeres": false,
"PriceUnits": null,
"GroupName": "Others 1",
"IsMultivaluedGroupAttribute": false,
"ChildElementID": "",
"DDParentType": "ca",
"DDParentSubType": null,
"ParentFixedControlID": null,
"TabID": 0,
"AttributeSource": "",
"ValidationMessageSubHeader": null,
"RB_IncludeOtherOption": false,
"RB_Columns": 0,
"Include_Time_Stamp": false,
"Hyperlink_Text": null,
"Formula": null,
"DDType": null,
"DDSubType": null,
"IsAutoPopulate": false,
"DependentAttribute_Name": null,
"AutoPopulate_Value": null,
"IsAutoPopulate_Editable": false,
"AutoPopulate_DependentAttributeID": 0,
"TabName": null
}
],
"customFieldDDLDataSource": [
{
"AttributeID": 66,
"ParentValue": "0",
"Text": "test 1",
"Value": "56",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null
},
{
"AttributeID": 66,
"ParentValue": "0",
"Text": "test 2",
"Value": "57",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 1,
"IsActive": 0,
"Status": null
},
{
"AttributeID": 67,
"ParentValue": "0",
"Text": "Application",
"Value": "352",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null
},
{
"AttributeID": 67,
"ParentValue": "0",
"Text": "ChatBot",
"Value": "2669",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null
},
{
"AttributeID": 67,
"ParentValue": "0",
"Text": "Mail",
"Value": "353",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null
},
{
"AttributeID": 67,
"ParentValue": "0",
"Text": "Phone",
"Value": "354",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null
},
{
"AttributeID": 67,
"ParentValue": "0",
"Text": "Web",
"Value": "355",
"EngineerInShift": 0,
"ShiftEnabled": 0,
"IsDefault": 0,
"IsActive": 0,
"Status": null
}
],
"customFieldDetail": [
{
"Name": "CommentEnteredByAnalyst",
"Text": null,
"PR_DetailsUID": 0,
"LineItemSerilNo": 0,
"PO_DetailsUID": 0,
"GroupName": null,
"GroupID": 0,
"ID": 70,
"Value": "sai2234",
"AttributeID": 0,
"AttributeSource": null,
"UID": 475,
"Include_Time_Stamp": false,
"TabName": null
},
{
"Name": "CommentEnteredBy Analyst",
"Text": null,
"PR_DetailsUID": 0,
"LineItemSerilNo": 0,
"PO_DetailsUID": 0,
"GroupName": null,
"GroupID": 0,
"ID": 71,
"Value": "RemarksRemarks",
"AttributeID": 0,
"AttributeSource": null,
"UID": 476,
"Include_Time_Stamp": false,
"TabName": null
}
],
"multiValuedCustomFieldDetail": "\"[]\"",
"CustomFieldGroups_WorkgroupAccess": null,
"CustomFields_Attachments": null,
"CustomFieldGroups": null,
"CustomFields": null,
"MVCustomFieldsForSummary": null,
"MVCustomFieldDetailForSummary": null,
"CustomDropdownListItem": null,
"CatalogDropdownListItem": null,
"CM_AttribiteRuleList": null,
"CM_AttribiteRule_ActionList": null,
"ListIncludingMultiValuedFieldConfig": null,
"MVGroupJSONDataList": null,
"AutopopulateAttributes": null
}
}
},
"OutputID": 0,
"Input": null
}
API Name: ADM_CreateorUpdateUser
A new Active parameter is included in the ADM_CreateorUpdateUser API, by using the parameter you can now activate and deactivate the user.
Sample Request Expand source
{
"ServiceName": "ADM_CreateorUpdateUser",
"objCommonParameters": {
"_ProxyDetails": {
"APIKey": "v55i0Q8G3wAlX1YmUG4aYVXz57T2buYztnQgUxySo2A=",
"AuthType": "APIKEY",
"ProxyID": 0,
"ReturnType": "JSON",
"orgid": 1
},
"UniqueField": "EmpId",
"Users": [
{
"UserName": "john",
"EmployeeId": "SSaiRam",
"Password": "test@123",
"Login_ID": "john@xyz.com",
"DomainName": "harman",
"EmailId": "john@xyz.com",
"ManagerEmailId": "ryan@xyz.com",
"ManagerEmployeeID": "S123",
"Manager_NT_UID": "SUS1233455",
"MobileNumber": "9123456780",
"NT_UID": "",
"RoleTemplate": "Super Admin",
"Designation": "Lead",
"Joindate": "05/02/2020",
"Address": "Gollastreet,Mumbai",
"Location": "mumbai-911",
"City": "Vijayawada",
"ContactNumber": "+81-0944022338789",
"State": "Maharastra",
"Country": "India",
"Customer": "SUMMIT",
"TimeZone": "(UTC - 02:00) FNT - Fernando de Noronha Time",
"UserLevel": "level5",
"ZipCode": "534235",
"LoginType": "FORM",
"APIKeyExpiry": "2020-08-21",
"Remarks": "This is created by me143",
"UserType": "Analyst",
"AlternateMailID1": "test11@xyz.in",
"AlternateMailID2": "test12@xyz.in",
"AlternateMailID3": "test13@xyz.in",
"AlternateMailID4": "test14@xyz.in",
"SortOrder": "0",
"IsLocked": "0",
"Active":"false",
"checkboxcustomattributes": [
]
}
]
}
}
Sample Response Expand source
{
"Errors": "",
"Message": "1 Users Updated Successfully.",
"Output": "",
"TokenID": "07C5E153DC437CD57484B3CD9F5689A5D23371DEB2796F696E92643706184070919B33223B732D519C6EFDEE943921A807E34089EFA922C957CA513202A3E5781A1141680296CEE14D8E56DCA1AD5B5C60A7B25C732F7B5E934CF37918507B0EE2558DF412BD935BF68858D21961979F624824E95E762445350B58468F4BF15EE846A5A3B685245C64B064E90D4045046E9E60C855FDFB1F9D67B4D829298B43194ABD282D2561FC2E0D00D6534E13B9",
"OrgID": 0,
"OutputObject": {
"Inserted_Records": null,
"Updated_Records": [
{
"Id": "2648",
"UniqueId": "SSaiRam",
"APIKey": ""
}
]
},
"OutputID": 0,
"Input": null
}
Confluence Cloud Migration Alert: Please refer to known issues you may encounter in Confluence Cloud: https://eitdocs.atlassian.net/wiki/x/wDGwAQ