Customer Fixed Issues and Known Issues Tahoe SP4 HF04

128678

On Approve Service Request page, the Approver was allowed to submit the SR without filling mandatory fields.

Prerequisites: 

1.     Create a Catalog having Approver group.

2.     The Approver group must have minimum one mandatory field and a check box.

3.     Catalog should be having approval. 

Steps:

1.     Raise an SR. (Request > User > New Service Request).

2.     Login as an Approver and navigate to Request > User > Approve Service Requests. The Approve Service Request details page is displayed.

3.     Open the SR as an Approver in Approve SR details page.

4.     Approve the SR without filling mandatory fields.

On Approve Service Request page, the Approver is not allowed to submit the SR without filling mandatory fields. The system displays the following validation message:

“You need to submit at least one record(s) for the Approver group.”

124175

In CM module following fields were not displaying fields in the Global search. List of fields not getting displayed:

• CR ID
• Logged Time
• Status
• Category
• Change Type
• Change Title
• Affected Area
• Requestor
• Scheduled Start
• Scheduled End
• Risk
• Last Updated

Steps:

1. Click the Global search icon on the Application.
   
   
2. View the search results for CM module by selecting the check boxes against the module listed below the text box.

Enable “EntrustGlobalSearchEnabled” flag in web.config by adding the following key as shown below:

<add key="EntrustGlobalSearchEnabled" value="true" />

The fields under Global search in the CM module display properly after the enabling the key.

127127

Standard template was not getting created. The Status and Classification was getting changed to ‘Requested’ and ‘Standard’ at the DB level. The Standard template was not getting displayed in the ‘Standard Template’ popup.

Steps:

1. Create a Standard Template.
   
   
2. Verify the status, classification in the DB CM_Change_Request_Master_Template.
   
   
3. Navigate to Change > New Change Record.
   
   
4. Select Tenant and Owner Workgroup.
   
   
5. Select Change Type as Standard and Standard Template popup should be displayed.
   
   
6. Select the Standard template. Click Select.
   
   
7. Click Save As Template.
   
   
8. Enter the template name. Click Submit.
   
   
9. The validation message - “Standard Change type cannot be saved as a Template. Use the Standard Change template creation process” is displayed to prevent creating or updating the Standard Template.
   
   
10. Verify the status, classification in the DB CM_Change_Request_Master_Template.
    
    

Standard template is successfully getting created.

126244

Authorize and forward were causing issues in the Change Mgmt. workflow when Sub-authorizer was approved via Email.

Prerequisites

1.  Log in to the application as Admin.
   
   
2. Navigate to Admin > Notifications. 
   Configure the mailbox and Notification Parser with a valid Mail ID, O365 API type.
   
3. Email parsing job should be running.

Steps:

1.  Navigate to Change > User > New Change Record. The New Change Record page will be displayed.
   
   
2. Create a CR.
   
   
3. Click on the ‘Approval’ tab under the ACTIONS panel.
   
   
4. Select the ‘Authorize & Forward’ from the status drop-down.
   
   
5. Add the ‘Sub-Authorizer’ more than one. The Authorizer names will be added.
   
   
6. Click Submit.
   
   
7. To verify when ‘Sub-Authorizer’, authorizes the CR via Email from anyone approver.

The Authorize and Forward issues in Change Mgmt. is solved after the resolution.

129749

When a user clicks on Forgot password, the hyperlink to reset the password is not getting redirected to reset password. 

Steps: 

1. Click on the Summit application URL. 
   
   
2. Enter the username and click Forgot password.  
   
   
3. Enter the registered email address. 
   
   
4. Click “Reset Your Password”. 
   
   
5. Click on the “click here” hyperlink in the email triggered for the password reset.   

The hyperlink to reset the password is available in the email triggered for the password reset. Password reset functionality works as expected.   

130545

In the email notification triggered for the creation of the Workorder, the keywords were displayed in the email template instead of the actual information.

Steps:

1. Log in to the Summit Application.
   
   
2. Navigate to Incident > User > New Incident.
   
   
3. Enter the required details and click Submit.
   
   
4. In the RELATIONALSHIP tab, create a Work Order.

The email notification triggered for the creation of the Workorder displays appropriate information as design.

128681

The Date and Time control issue on the service request approval page showed incorrect time. 

Steps:

1.  Configure a Catalog with a date attribute under the approver group.
   
   
2. Configure approver workflow for the above catalog and Publish the Catalog.
   
3. Navigate to Request > New Service Request.
   
4. Select the respective Tenant and search for the above-configured catalog.
   
5. Raise a service request for the catalog.
   
6. Log in as an approver and approve the catalog by selecting the required date and time.

Date and Time control shows the correct time after the resolution.