Consolidated Attachments

Owned by Enterprise IT
May 08, 2024
1 min read

Read Complete Release Notes

Feature released in SummitAI IT Service Management (Denali SP3, Change Management)

What's New?

Now, the Analysts can view all the attachments added to a Change Request in one place. On the ACTIONS panel of the Change Record Details page, a new action icon ATTACHMENTS is added.

By clicking the ATTACHMENTS icon on the ACTIONS panel, the Analyst can view all the attachments added to a Change Request in a pop-up. On the ATTACHMENTS pop-up, the attachments added under the following tabs, and the attachments added via Custom Fields, are displayed. For more information, see ATTACHMENTS under the ACTIONS section of Viewing List of Change Records (CRs).

  • GENERAL
  • RISK
  • TEST
  • RELEASE

CHANGE RECORD DETAILS page
Figure: CHANGE RECORD DETAILS page



Figure: ATTACHMENTS pop-up

Field Description

The following table describes the fields on the ATTACHMENTS pop-up:

FieldDescription
Record TypeThis column displays record types such as CR or Task.
Group NameThis column displays the Tab Name or Tab Name - Group Header Name (In the case of Custom Group).
Field NameThis column displays the name of the field for which the attachment is being attached.
Attachment NameThis column displays the Name of the Attachment.
Uploaded DateThis column displays the attachment Uploaded Date and Time.

Business Benefits

This feature reduces the multiple clicks and helps the Analyst to view all the attachments in one place.