Monitoring Change Requests Pending for Post Implementation Review

Owned by Enterprise IT
May 08, 2024
1 min read

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Feature released in SummitAI Service Management (Denali SP3, Change Management)

What's New?

Now, by clicking APPROVALS on the Quick Action Bar, the users configured as PIR Reviewer can monitor the Change Requests (CRs) pending for Post Implementation Review (PIR) under the CHANGE RECORDS PENDING FOR PIR REVIEW section. The number beside the section title indicates the number of Change Requests pending for PIR Review. Click  icon to expand the list and view all the Change Requests pending for review.

APPROVALS
Figure: APPROVALS

Click on the Change Record that you want to review. The CHANGE RECORD DETAILS page is displayed with all the details as shown below. For more information, see: Alerts and Approvals.


CHANGE RECORD DETAILS page
Figure: CHANGE RECORD DETAILS page