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Feature released in SummitAI IT Service Management (Denali SP3, Change Management)

What's New?

Now, the Administrator can provide access to Change Manager to update Change Record for specific or all status. It is a tenant-based functionality. On the TENANT page, a new field, Allow Change Manager to update Change Record for specific status is added.

Configuration

On the TENANT page (Admin > Basic > Infrastructure > Tenant > Select a Tenant from the LIST section > On the ACTIONS panel, click CONFIGURE DETAILS > Select CHANGE MANAGEMENT from MODULES), select the required statuses from the list for Allow Change Manager to update Change Record for specific status field. For more information, see: Configuring Change Management Module.

Figure: TENANT page