ACreating Information Service Catalogs

Read Complete Release Notes 

Feature released in SummitAI Service Management (Service Catalog Management, Alps)

What's New?

The Administrators can now create Information Service Catalogs. In this Service Catalog, only a rich text box is provided. No Workflow needs to be defined for the Information Service Catalogs. This is useful where the users request for information instead of a service or product.

On the FORM BUILDER page (Catalog > User > Create Service Catalog), a new field, Purpose is added. Select the Information Item to create an Information Service Catalog. For more information about creating Information Service Catalogs, see Creating Information Service Catalogs.