AMulti-Channel Support for CINDE

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Feature released in SummitAI (Alps)

What's New?

Previously, CINDE was only available in the SummitAI application to interact with the users and raise Incidents and Service Requests.

Now, CINDE is also available on Web chat, Microsoft Teams, Skype for Business, Slack and Jabber as a contact for the configured users. With this, the users can log Incidents or raise Service Requests directly from Web chat, Microsoft Teams, Skype for Business, Slack and Jabber without logging into the SummitAI application.