# | Use Case | Workflow |
1 | User On-Boarding | Creates user in Active Directory. Adds user to Security Group. Adds User to Distribution List. Creates User Mailbox. Sends notification to Requester .
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2 | Group Mailbox Creation | Create Group Mailbox. Send notification to Requester.
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3 | Airwatch Access | Create User on Airwatch Console. Register Device for the User. Send notification to Requester.
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4 | Create Distribution List | Create Distribution List. Add Users to Distribution List. Send notifications to Requester/User/Owner
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5 | Delete Distribution List | Delete Distribution List. Send notifications to Requester/Owner.
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6 | Remove User from Distribution List | Remove single/multiple User(s) from the Distribution List. Send notifications to Requester/User/Owner.
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7 | Add User to Distribution List | Add single/multiple User(s) to Distribution List. Send notifications to Requester/User/Owner.
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8 | Change Distribution List Owner | Change Owner of the Distribution List. Send notifications to Requester/Owner.
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9 | Update User's First Name and/or Last name | Update User's first name and/or last name. Update User's Primary e-mail id. Send notifications to User/HR.
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10 | Add User to Security Group | Add single/multiple User(s) to Security Group. Send notifications to Requester/User/Owner.
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11 | Mailbox Size Increase | Increase mailbox size. Send notification to User.
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12 | Guest Wi- Fi Access | Create single/bulk User(s) on Cisco ISE. Create a report in PDF format. Send notifications to User/Requester.
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13 | Share Folder Access | Provides Share Folder access to the User. Send notifications to User/Owner.
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14 | Service Restart | Start Windows Service. Send notification to Admin.
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