AAdditional Auto-Resolution Scenarios

1

User On-Boarding

1. Creates user in Active Directory.
2. Adds user to Security Group.
3. Adds User to Distribution List.
4. Creates User Mailbox.
5. Sends notification to Requester .

2

Group Mailbox Creation

1. Create Group Mailbox.
2. Send notification to Requester. 

3

Airwatch Access

1. Create User on Airwatch Console.
2. Register Device for the User.
3. Send notification to Requester. 

4

Create Distribution List

1. Create Distribution List.
2. Add Users to Distribution List.
3. Send notifications to Requester/User/Owner 

5

Delete Distribution List

1. Delete Distribution List.
2. Send notifications to Requester/Owner. 

6

Remove User from Distribution List

1. Remove single/multiple User(s) from the Distribution List.
2. Send notifications to Requester/User/Owner. 

7

Add User to Distribution List

1. Add single/multiple User(s) to Distribution List.
2. Send notifications to Requester/User/Owner. 

8

Change Distribution List Owner

1. Change Owner of the Distribution List.
2. Send notifications to Requester/Owner. 

9

Update User's First Name and/or Last name

1. Update User's first name and/or last name.
2. Update User's Primary e-mail id.
3. Send notifications to User/HR. 

10

Add User to Security Group

1. Add single/multiple User(s) to Security Group.
2. Send notifications to Requester/User/Owner. 

11

Mailbox Size Increase

1. Increase mailbox size.
2. Send notification to User. 

12

Guest Wi- Fi Access

1. Create single/bulk User(s) on Cisco ISE.
2. Create a report in PDF format.
3. Send notifications to User/Requester. 

13

Share Folder Access

1. Provides Share Folder access to the User.
2. Send notifications to User/Owner. 

14

Service Restart

1. Start Windows Service.
2. Send notification to Admin.