Customer Fixed Issues and Known Issues Denali SP1 HF07

Owned by Enterprise IT
May 08, 2024
14 min read

Download Release Notes | Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali SP1 << Denali SP1 HF01 << Denali SP1 HF02 << Denali SP1 HF03 << Denali SP1 HF04 << Denali SP1 HF05 << Denali SP1 HF06 

What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade | Security Best Practices for SummitAI Application Deployment

On this page: Customer Fixed Issues | Known Issues 

Customer Fixed Issues 

This section describes the issues reported by the customers and their fixes in Denali SP1 HF07. The bug fixes for the bugs found in the following version are also merged with this release. Please refer to the respective Release Notes for details.

#IssueResolution

82890

On the Service Request List page, when an Analyst selects Resolved Time >= particular date and time, it should show all the SRs that were resolved or closed on and after the selected date and time. However, closed SRs were not displayed. 

The Service Request List page can be accessed using Request > User > Manage Service Requests > Service Request List. 

Now, on the Service Request List page, when an Analyst selects Resolved Time >= particular date, it is showing all the SRs that are resolved or closed on and after the selected date and time.

84538

Prerequisites:

  1. Create a Catalog with a File (Attachment) control.
  2. Publish the Catalog.
  3. Raise a Service Request using the above-published Catalog.

Issue:

On the SERVICE REQUEST DETAILS page, the Analyst was not able to download the Catalog attachment. This issue occurred when <add key="App:DownloadAttachment" value="true" /> key was not added in Web. config file.

Now, to download the Catalog attachment, user must add the following config key in the Web. config file and set the value as true.

<add key="App:DownloadAttachment" value="true" />.

82714

Prerequisites:

  1. Navigate to Admin > Infrastructure > Workflow. The FILTERS pop-up is displayed.
  2. Select the required Tenant and uncheck the All check box for Change Category, the Change Category Search box becomes active.

Issue:

On the CATEGORY search pop-up, the deactivated categories were displayed when the user clicks the Change Category search icon.

Now, on the CATEGORY search pop-up, the deactivated categories are not displayed.

83213

On the ASSET TRANSACTION Report, after applying the Tenant filter, an error message “oops! an error occurred” was displayed and the user was not able to open the report.

Now, the ASSET TRANSACTION report is displayed without any error message.
83006After exporting the assets Discovered from the SCCM DB to the Inventory (In-store) and then importing the associated CIs through Asset to CMDB method, the Installed Application field under the DESKTOP tab of the CI DETAILS pop-up, was not showing the list of the installed software that was mapped to the imported CIs. 

Now, after exporting the assets Discovered from the SCCM DB to the Inventory (In-store) and then Export those assets using CMDB Export,  the Installed Application field for all the associated CIs shows the software which is displayed in the Software discovery of the Asset.

83284

Under the RELATIONSHIP tab of the Asset Inventory page, random SR numbers were linked to the Asset even though no Assets were linked to those SRs. This issue occurred when the Asset ID and SR ID were the same.

Now, the SRs which are linked to the respective Asset are displayed under the RELATIONSHIP tab.

83696

Prerequisites:

Make sure that the Tenant level configuration is done for e-mail notification.

An e-mail notification was sent to the end User after the Analyst resolved the Incidents in bulk. Whereas the e-mail notification was not sent to the end user when the Analyst resolved a single Incident.

Now, the e-mail notification is not sent to the End User after the Analyst resolves the Incidents in bulk. Rather, the respective End User is notified via e-mail when Analyst resolves a single Incident.

82542

The Assets were not updated in bulk using the Asset Import option even though the success pop-up was displayed. This issue occurred when the Make-Checker functionality was enabled for the ADD transaction on the Asset Management configuration page.

Now, the Assets are updated in bulk using Asset Import option even though the Maker-Checker functionality was enabled for the ADD transaction.

84417

Under the Allocation History tab, the horizontal scroll bar does not display, despite more column data being available. Due to this, the Analyst was not able to scroll horizontally on the screen to view the complete tabular data.

Now, the Analyst can scroll sideways on the screen to view the complete tabular data even when the number of the columns exceed the display. The horizontal scroll bar is also displayed.

83148

When an Analyst tried to generate a barcode for a second time, an error message “Oops an error occurred” was displayed and the barcode was not generated. This issue occurred when the Asset ID was six-digit characters long..

The error message is not displayed anymore, and a barcode is generated for the selected Assets even if the Asset Id is six-digit characters.

84394

After an SR was approved by the configured Approver(s), the SR update e-mail notifications were not triggered based on the configuration done in the workflow of the selected Service Catalog.


Now, post the approval of the SR, the SR workflow e-mail notifications are triggered based on the configuration done in the workflow of the selected Service Catalog.

83184


The Izenda 7 Report session remained active, even after the application session expired.

Now, to overcome this issue, the following enhancements are done by adding the keys in the summitconfig.js file:

  • Base URL of SUMMIT Web Application.
  • Session expired key to display the validation message.

  Key details are below:

o   Summit_BaseURL: 'http://localhost/Tahoe'

o   Summit_SessioExpiredMsg

By default, the “Session is expired, please refresh the browser page” message is displayed when the session expires.

Note: Based on the requirement, you can customize the message.

80978

The Child field values were not populating in the custom attribute drop-down list on the CONFIGURATION ITEM page.

This issue occurs:

  • If the Parent and Child custom attribute fields are configured in the Form Builder for the CMDB module.
  • Only for custom tabs and not for fixed tabs.

Now, the Child field values are populating in the drop-down list.

83510

The Multi-valued details in the table was not displayed correctly on the Change Record page.

This issue occurred, if the custom attributes was configured and it was a Multi-valued group for the Change Management module.


Now, the Multi-valued details in the table are displayed correctly.

82596 & 

84714

When a user clicks ‘Met/Missed’ hyperlinks in the table, no data appears on the Incident SLA by Customer Report page. 

This issue occurs if the ‘From Date’ and ‘To Date’ have the same selections in the Filters option.

Now, the data is fetched and appears when the user clicks the ‘Met/Missed’ hyperlinks from the table on the Incident SLA by Customer Report page.


82731

The transfer functionality was not working on the INCIDENT DETAIL page. An “Oops error” message was displayed on clicking the TRANSFER button on the TRANSFER pop-up. This occurred when an Analyst transfers an Incident after providing the desired Tenant, Workgroup, and Reason on the TRANSFER pop-up.

Now, an incident transfer is successful, and no error message is displayed.

83032

After applying the filters on the KR STATUS REPORT, an error message “Oops! An error occurred” was displayed.

Now, the KR STATUS REPORT is displayed without any error message.

83325 &

83624

Following issues were faced by Analysts in Service Catalog Details pop-up:

  • When the Service Catalog had more than 15 Multi-Valued Group attribute fields in the grid, the scrollbar was unavailable. Due to this Analysts were unable to view the entire grid.
  • If Label controls were added to display the 'Note' messages in the Multi-Valued Group of Service Catalog, the note message was displayed in the Multi-valued grid column. 

Now both the issues are fixed as follows:

  • The Analysts can view the Multi-value grid scrollbar on the Service Catalog Detail pop-up.
  • The ‘Note’ messages are not displayed in the Multi-valued grid column.

82834

On the PROBLEM RECORD Details page, the user can move the ticket to Pending status only if the PR is in Reviewed status. Once the Problem Record is moved from Pending status to another status, Pending option becomes unavailable in the status drop-down list. So, it is impossible for the user to return the Problem Record to Pending status.

Now, the Pending status option will be displayed in the drop-down list for the following status:

  • Reviewed
  • In-progress
  • Testing

84832


On the CONFIGURATION ITEM DETAILS page, an error message “Oops! An error occurred” was displayed when a user clicks the Peer CI link under the CI Relations tab.

Now, the “Oops! an error occurred” message is not displayed on the CONFIGURATION ITEM DETAILS page.

85038

The time displayed under Created On column was incorrect in the VERSION HISTORY tab of the CONFIGURATION ITEM page. Instead of showing the UTC Time zone of the user's location, it displayed the System Time zone.

Now, it is showing the UTC Time zone of user’s location.

84888

When user clicks on the Izenda 6 Report for Incident, the filter options were not loading.

Now, the filter options are loading.

85690

Performance issue was observed while loading details on the Service Request List page.


Now, the Service Request List page load takes less time to load and performance is enhanced.

85381

The following issues related to Fixed Assets were observed :

  • On the ALLOCATE FIXED ASSETS page, while allocating or deallocating fixed Assets, the user name was not loaded in the User search field.
  • The file was not uploaded and an error message “Oops! An error occurred” was displayed while performing bulk allocation of Assets on the BULK ASSET ALLOCATION page.

The issues found are now fixed.

  • The user name is loading in the User search field.
  • The file is uploading without any error message.

84331


In network view, while editing a link between managed and unmanaged device on the Drawing Board, the user is not able to submit the unmanaged device without entering details of the unmanaged device. 

Unmanaged devices in the network view will have no configuration information. While trying to submit, user receives validation message to enter Destination Device IP and Destination Interface details.

The Network View page can be accessed using Operations > User > Networks > View > Edit View

Then click on the link on the link in the drawing board for link details. In the link details, click on the edit option to access device details.

After the fix, the user is able to submit unmanaged devices without entering Destination Device IP and Destination Interface details.


83621

Prerequisite: On the Event View page, the user has performed the following actions:

  1. Changed the Refresh Interval
  2. Changed the number of records per page using Display Item drop down list.
  3. Switched to a different page of the result list
  4. Sorted the results by clicking on one of the column headers.

issue: Events View page jumps to page 1 and loads unsorted records after each Refresh Interval.

The Event View page can be accessed using

Operations > User > Views > Event View.

Now, After Refresh, the Events View page stays on the current page and retains the column sort order

u84461Domain conflicts occur when the customer's application is hosted in one domain and their third-party API is hosted in another domain. If the application was hosted as a default website, without creating any virtual directory then the functionality would not work cross domain.

Now, while making an Ajax call with sensitive information (using server-side call, not a direct call with browser), you can include the following parameters.

  1. Request Type (Get or Post) (requestType)
  2. Pass Header Details (headers)

Example Code for requestType and headers

var JsonWsparams ="{\"url\":\"#url#\",\"method\":\"#method#\",\"params\":\"#params#\",

\"requestType\":\"#requestType#\",\"headers\":\"{\\\"Authorization\\\":\\\"#Authorization#\\\"}\"}"

85454

SR_GetSRDetailsAndChangeHistory API was unable to fetch Service Requests which were in Pending for Approval status.Now, the SR_GetSRDetailsAndChangeHistory API fetches Service Requests which are in Pending for Approval status.
82956

Prerequisite steps to follow:

  1. Create a Change Request (CR)
  2. Submit details and close CR.

Issue:

Even after the CR is closed; it is updatable for custom attribute values in the closed ticket and Submit button remains active.

Now, it is not possible to edit a closed ticket. Submit button has been disabled

Known Issues 

This section describes the known issues detected by the SummitAI Dev and QA team in the release, Denali SP1 HF07.

Issue

On the SEARCH ASSET page (ASSET > USER > MANAGE ASSETS > ASSET INVENTORY page > Click Non-Fixed Asset icon (Consumable, Accessories, or Software) > Click Search Asset icon), an error message "Oops! An error occurred" was displayed when the length of the specified search text is more than 30 characters. This issue exists for the following scenarios:

  • When in the search text field, a relational operator i.e., <, >, <=, or >= is specified to search Assets.
  • When the user tries to search Non-Fixed Asset.

(#73532)

When the Maker-Checker configuration is enabled for the Allocate action and Maker-Checker approval matrix is configured with two levels of approval, on sending the Allocated Assets for Checker’s approval, the following issues are observed:

  • On the FIXED ASSET page (Asset > User > Manage Asset > Asset Inventory > Click the FIXED icon under the SELECT THE ASSET TYPE section > Click FILTERS on the ACTIONS panel > Select Status as Allocated and provide data in all the other fields > click SUBMIT), duplicate Assets are displayed after the Checker approves the Assets sent for approval.
  • The Assets do not move to the second level of approval after the Assets are approved by the first level of Approver.

Prerequisites

  1. Enable Maker-checker approval for Asset Allocate transaction. (Admin> Basic > Infrastructure > Tenant > Click Filters on the ACTION panel and select the Domain and click SUMBIT > On the TENANT page under the LIST section, select the Tenant for which you want to enable Maker Checker > Click CONFIGURE DETAILS on the ACTIONS panel > Click Asset Management under the MODULES section > select the check box of Enable Maker-Checker > Select Actions for Maker-Checker to Approve as  Allocate > Select the End Time value and click SUBMIT).
  2. Configure No. of Approval level as 2 on the APPROVAL MATRIX page (Asset> Configuration > Others > Approval Matrix > On the ACTIONS panel, click ADD NEW > Specify the details > click SUBMIT).
  3. Send Assets for approval for Allocate action (Asset > User > Manage Asset > Asset Inventory > On the ASSET INVENTORY page, under the SELECT THE ASSET TYPE section, click FIXED > Select the same Tenant for which the Maker-checker is enabled >  Click the In-Store hyperlink of the required Asset Category > Select the check box corresponding to the Asset you want to allocate > On the ACTIONS panel, click ALLOCATE > Specify the mandatory details to allocate the Asset and click SUBMIT).

Bug Reproduction Steps:

  1. Login to the Application as Checker.
  2. Click Asset > User > Manage Asset > Approvals Maker-checker Approval > Click Filters on the ACTIONS panel.
  3. On the Filter pop-up page, select the Tenant and specify the required details.
  4. Select the Assets that you want to approve and click APPROVE icon on the ACTIONS The APPROVE pop-up page is displayed.
  5. On the APPROVE pop-up page, select the Approval Status as Approved to approve the Asset and click
  6. Click Asset > User > Manage Asset > Asset Inventory > Click FIXED under the SELECT THE ASSET TYPE section > Click Filters on the ACTIONS
  7. On the Filters pop-up page, select the Tenant, Select the Status as Allocated and specify required details.
  8. Click SUBMIT.
  9. Validate the data.
(#72171)

The GetBulletinBoard Mobile API request is used to retrieve Bulletin Board information. The User ID and Tenant Code are passed as the Request Parameters. In the API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is displayed. (#73031)

Prerequisites:

Configure Bulletin Boards for multiple Tenants.

Bug Reproduction Steps:

  1. Log into the Application as an Administrator.
  2. Configure a Bulletin Board. For more information, see Configuring Bulletins.
  3. Send a POST request for the GetBulletinBoard API. Pass Tenant Code, in the Instance parameter and User ID in the UserID parameter.
  4. Check API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is getting displayed.

On the ACTION DETAILS pop-up page, the Target ID is not showing in the Target column when Status of the Orchestration Workflow Script (other than the first Script) is In-Progress, and it is having Target Host Type mapped to From Previous Output value. However, the Target ID is displayed after the Script is executed successfully. (#73079)

Note: This issue is found in Incident Management, Work Order, and Service Request Management (SR) modules. Following bug reproduction steps are for the SR module:

Bug Reproduction Steps:

  1. Log into the Application as an Administrator.
  2. Select Admin > Advanced > Automation > Orchestration.
  3. On the WORKFLOW LIST page, click the NEW
  4. On the WORKFLOW CONFIGURATION pop-up page, select Module as Service Request, and specify other details to configure the Orchestration Workflow.
  5. Map the Target Host Type to From Previous Output value for the scripts of the Orchestration Workflow.
  6. Log out and log into the Application as an Administrator or as an Analyst.
  7. Select Request > Manage Service Requests > Service Request List.
  8. On the SERVICE REQUEST LIST page, specify the Filters and open an SR.
  9. On the SERVICE REQUEST DETAILS page, click the ORCHESTRATION tab.
  10. On the ORCHESTRATION tab, click the Script When the Script (other than the first Script) is in In Progress status, check the Target column details on the ACTION DETAILS pop-up page. The Target ID is not displaying in the Target column.
  11. After successful execution of the Script (other than the first Script), click the Script hyperlink. Check the Target column details on the ACTION DETAILS pop-up page. Now, the Target ID is displaying in the Target column.

The previous Asset transaction details are not displayed under the Previous Transaction drop-down list on the PREVIOUS IMPORT DETAILS page (Asset > User > Manage Assets > Import > Import Asset > Specify all the details > Click SUBMIT), even though the Assets are approved by the Checker on the MAKER-CHECKER ASSET-APPROVAL page (Asset > User > Manage Assets > Approvals > Maker Checker Approval > Click Filters  on the ACTIONS panel > Specify the filter criteria to view the list of requests from the Maker > Select the Assets that you want to approve under the LIST section > Click APPROVE on the ACTIONS panel > Select the  Approval Status as Approved.) This issue is found when the Asset Maker Checker Configurations is enabled.

(#67240)

When a user opens any page in a new tab in the SaaS Environment, the Switch Tenant pop-up is displayed in all the pages. This issue occurs only when the user is using the Firefox private window/tab. (#72276)

On the ADMIN DETAILS page (Admin > Advanced > Password Management > Administrator > Click ADD NEW on the ACTIONS panel > Specify all the details > Click SUBMIT > Select the Domain Name on the LIST page), the Password field is not displaying the GUID or Encrypted ID of the password and the field is empty. This issue is found when the user is logging into the SummitAI application using Microsoft Internet Explorer browser.

On the Incident Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

On the Service Request Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Service Request > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and Multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

The configured Bulletin Board (Admin > Advanced > Notifications > Bulletin Board > Select the Tenant > Click ADD NEW to configure the Bulletin details > Click SUBMIT) is displayed on the END USER DASHBOARD page even if the user does not have access to the selected Tenant and Domain.

Overlapping of content is observed on the Pagination bar of all the pages having high amount of data (typically in the range of 5 digits).

Broken image of the logo is displayed in the application when the logo image is deleted from the APPLICATION SETTINGS page (Admin > Basic > Infrastructure > Application Settings).

Workaround: The users need to re-login to the SummitAI application after deleting the logo.

On the AUTO-RESOLUTION SERVICE REQUEST CONFIGURATION and AUTO-RESOLUTION INCIDENT CONFIGURATION page (Admin > Basic > Infrastructure > Tenant > Select Domain > Select Tenant which is configured with Service Request/ Incident Management module > Click CONFIGURE DETAILS on the ACTIONS panel > Under the For End Users tab, select a reason form the Enable Reminder to Callers for Pending Reasons drop-down list > Enable Auto-Resolve Service Requests/ Auto-Resolve Incidents check box > Click Set Fields for Auto-Resolving Service Requests/ Set Fields for Auto-Resolving Incidents link), the users can set the auto-resolution criteria by specifying only white space (not numbers and alphabets) in the Response SLA Reason, Resolution SLA Reason, and Solution fields.

The following issues are observed in BI Custom Reports:

  • When a user downloads the report (in any format), the data is displayed with hyperlinks.

  • When a user places the mouse cursor on the count link, the tooltip is displayed as [Object Object].

  • In the exported report, report name is displayed with '+' instead of space.

The Change Record is not created when the CR Requester and Customer Approver are same. This issue occurs even though Do Not allow Customer Approval of CR check box is selected on the Change Management TENANT configuration page. This issue occurs only for the first time when the Tenant is configured.

Workaround: The Administrator needs to unselect and again select the Do Not allow Customer Approval of CR on the Change Management TENANT configuration page (Admin > Basic > Infrastructure > Tenant > Select the respective Tenant for which this issue is occurring > Click CONFIGURE DETAILS on the ACTIONS panel > Enable Do Not allow Customer Approval of CR check box and click SUBMIT > Clear Do Not allow Customer Approval of CR check box and then click SUBMIT, again).

The new SLA Value of an Incident is not displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident) when an incident is moved from New status to In-Progress using Notification Services.

The Pending Reason of an incident is still displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident), when an Orchestration Script fails and the respective Incident is moved back from Pending to In-Progress.

The notification e-mails related to escalation and jobs are triggered only in English language irrespective of the configured language on the NOTIFICATION TEMPLATE page for all the modules (Admin> Advanced> Notification> Notification Template> Select a Tenant > Click ADD NEW > Specify all the required fields > Click SUBMIT).