Customer Fixed Issues and Known Issues Denali SP1 HF07

82890

On the Service Request List page, when an Analyst selects Resolved Time >= particular date and time, it should show all the SRs that were resolved or closed on and after the selected date and time. However, closed SRs were not displayed. 

The Service Request List page can be accessed using Request > User > Manage Service Requests > Service Request List. 

Now, on the Service Request List page, when an Analyst selects Resolved Time >= particular date, it is showing all the SRs that are resolved or closed on and after the selected date and time.

84538

Prerequisites:

1. Create a Catalog with a File (Attachment) control.

2. Publish the Catalog.

3. Raise a Service Request using the above-published Catalog.

Issue:

On the SERVICE REQUEST DETAILS page, the Analyst was not able to download the Catalog attachment. This issue occurred when <add key="App:DownloadAttachment" value="true" /> key was not added in Web. config file.

Now, to download the Catalog attachment, user must add the following config key in the Web. config file and set the value as true.

<add key="App:DownloadAttachment" value="true" />.

82714

Prerequisites:

1. Navigate to Admin > Infrastructure > Workflow. The FILTERS pop-up is displayed.

2. Select the required Tenant and uncheck the All check box for Change Category, the Change Category Search box becomes active.

Issue:

On the CATEGORY search pop-up, the deactivated categories were displayed when the user clicks the Change Category search icon.

Now, on the CATEGORY search pop-up, the deactivated categories are not displayed.

83213

On the ASSET TRANSACTION Report, after applying the Tenant filter, an error message “oops! an error occurred” was displayed and the user was not able to open the report.

Now, the ASSET TRANSACTION report is displayed without any error message.

83006

After exporting the assets Discovered from the SCCM DB to the Inventory (In-store) and then importing the associated CIs through Asset to CMDB method, the Installed Application field under the DESKTOP tab of the CI DETAILS pop-up, was not showing the list of the installed software that was mapped to the imported CIs. 

Now, after exporting the assets Discovered from the SCCM DB to the Inventory (In-store) and then Export those assets using CMDB Export,  the Installed Application field for all the associated CIs shows the software which is displayed in the Software discovery of the Asset.

83284

Under the RELATIONSHIP tab of the Asset Inventory page, random SR numbers were linked to the Asset even though no Assets were linked to those SRs. This issue occurred when the Asset ID and SR ID were the same.

Now, the SRs which are linked to the respective Asset are displayed under the RELATIONSHIP tab.

83696

Prerequisites:

Make sure that the Tenant level configuration is done for e-mail notification.

An e-mail notification was sent to the end User after the Analyst resolved the Incidents in bulk. Whereas the e-mail notification was not sent to the end user when the Analyst resolved a single Incident.

Now, the e-mail notification is not sent to the End User after the Analyst resolves the Incidents in bulk. Rather, the respective End User is notified via e-mail when Analyst resolves a single Incident.

82542

The Assets were not updated in bulk using the Asset Import option even though the success pop-up was displayed. This issue occurred when the Make-Checker functionality was enabled for the ADD transaction on the Asset Management configuration page.

Now, the Assets are updated in bulk using Asset Import option even though the Maker-Checker functionality was enabled for the ADD transaction.

84417

Under the Allocation History tab, the horizontal scroll bar does not display, despite more column data being available. Due to this, the Analyst was not able to scroll horizontally on the screen to view the complete tabular data.

Now, the Analyst can scroll sideways on the screen to view the complete tabular data even when the number of the columns exceed the display. The horizontal scroll bar is also displayed.

83148

When an Analyst tried to generate a barcode for a second time, an error message “Oops an error occurred” was displayed and the barcode was not generated. This issue occurred when the Asset ID was six-digit characters long..

The error message is not displayed anymore, and a barcode is generated for the selected Assets even if the Asset Id is six-digit characters.

84394

After an SR was approved by the configured Approver(s), the SR update e-mail notifications were not triggered based on the configuration done in the workflow of the selected Service Catalog.

Now, post the approval of the SR, the SR workflow e-mail notifications are triggered based on the configuration done in the workflow of the selected Service Catalog.

83184

The Izenda 7 Report session remained active, even after the application session expired.

Now, to overcome this issue, the following enhancements are done by adding the keys in the summitconfig.js file:

• Base URL of SUMMIT Web Application.

• Session expired key to display the validation message.

  Key details are below:

o   Summit_BaseURL: 'http://localhost/Tahoe'

o   Summit_SessioExpiredMsg

By default, the “Session is expired, please refresh the browser page” message is displayed when the session expires.

Note: Based on the requirement, you can customize the message.

80978

The Child field values were not populating in the custom attribute drop-down list on the CONFIGURATION ITEM page.

This issue occurs:

• If the Parent and Child custom attribute fields are configured in the Form Builder for the CMDB module.

• Only for custom tabs and not for fixed tabs.

Now, the Child field values are populating in the drop-down list.

83510

The Multi-valued details in the table was not displayed correctly on the Change Record page.

This issue occurred, if the custom attributes was configured and it was a Multi-valued group for the Change Management module.

Now, the Multi-valued details in the table are displayed correctly.

82596 & 

84714

When a user clicks ‘Met/Missed’ hyperlinks in the table, no data appears on the Incident SLA by Customer Report page. 

This issue occurs if the ‘From Date’ and ‘To Date’ have the same selections in the Filters option.

Now, the data is fetched and appears when the user clicks the ‘Met/Missed’ hyperlinks from the table on the Incident SLA by Customer Report page.

82731

The transfer functionality was not working on the INCIDENT DETAIL page. An “Oops error” message was displayed on clicking the TRANSFER button on the TRANSFER pop-up. This occurred when an Analyst transfers an Incident after providing the desired Tenant, Workgroup, and Reason on the TRANSFER pop-up.

Now, an incident transfer is successful, and no error message is displayed.

83032

After applying the filters on the KR STATUS REPORT, an error message “Oops! An error occurred” was displayed.

Now, the KR STATUS REPORT is displayed without any error message.

83325 &

83624

Following issues were faced by Analysts in Service Catalog Details pop-up:

• When the Service Catalog had more than 15 Multi-Valued Group attribute fields in the grid, the scrollbar was unavailable. Due to this Analysts were unable to view the entire grid.

• If Label controls were added to display the 'Note' messages in the Multi-Valued Group of Service Catalog, the note message was displayed in the Multi-valued grid column. 

Now both the issues are fixed as follows:

• The Analysts can view the Multi-value grid scrollbar on the Service Catalog Detail pop-up.

• The ‘Note’ messages are not displayed in the Multi-valued grid column.

82834

On the PROBLEM RECORD Details page, the user can move the ticket to Pending status only if the PR is in Reviewed status. Once the Problem Record is moved from Pending status to another status, Pending option becomes unavailable in the status drop-down list. So, it is impossible for the user to return the Problem Record to Pending status.

Now, the Pending status option will be displayed in the drop-down list for the following status:

• Reviewed

• In-progress

• Testing

84832

On the CONFIGURATION ITEM DETAILS page, an error message “Oops! An error occurred” was displayed when a user clicks the Peer CI link under the CI Relations tab.

Now, the “Oops! an error occurred” message is not displayed on the CONFIGURATION ITEM DETAILS page.

85038

The time displayed under Created On column was incorrect in the VERSION HISTORY tab of the CONFIGURATION ITEM page. Instead of showing the UTC Time zone of the user's location, it displayed the System Time zone.

Now, it is showing the UTC Time zone of user’s location.

84888

When user clicks on the Izenda 6 Report for Incident, the filter options were not loading.

Now, the filter options are loading.

85690

Performance issue was observed while loading details on the Service Request List page.

Now, the Service Request List page load takes less time to load and performance is enhanced.

85381

The following issues related to Fixed Assets were observed :

• On the ALLOCATE FIXED ASSETS page, while allocating or deallocating fixed Assets, the user name was not loaded in the User search field.

• The file was not uploaded and an error message “Oops! An error occurred” was displayed while performing bulk allocation of Assets on the BULK ASSET ALLOCATION page.

The issues found are now fixed.

• The user name is loading in the User search field.

• The file is uploading without any error message.

84331

In network view, while editing a link between managed and unmanaged device on the Drawing Board, the user is not able to submit the unmanaged device without entering details of the unmanaged device. 

Unmanaged devices in the network view will have no configuration information. While trying to submit, user receives validation message to enter Destination Device IP and Destination Interface details.

The Network View page can be accessed using Operations > User > Networks > View > Edit View

Then click on the link on the link in the drawing board for link details. In the link details, click on the edit option to access device details.

After the fix, the user is able to submit unmanaged devices without entering Destination Device IP and Destination Interface details.

83621

Prerequisite: On the Event View page, the user has performed the following actions:

1. Changed the Refresh Interval

2. Changed the number of records per page using Display Item drop down list.

3. Switched to a different page of the result list

4. Sorted the results by clicking on one of the column headers.

issue: Events View page jumps to page 1 and loads unsorted records after each Refresh Interval.

The Event View page can be accessed using

Operations > User > Views > Event View.

Now, After Refresh, the Events View page stays on the current page and retains the column sort order

u84461

Domain conflicts occur when the customer's application is hosted in one domain and their third-party API is hosted in another domain. If the application was hosted as a default website, without creating any virtual directory then the functionality would not work cross domain.

Now, while making an Ajax call with sensitive information (using server-side call, not a direct call with browser), you can include the following parameters.

1. Request Type (Get or Post) (requestType)

2. Pass Header Details (headers)

Example Code for requestType and headers

var JsonWsparams ="{\"url\":\"#url#\",\"method\":\"#method#\",\"params\":\"#params#\",

\"requestType\":\"#requestType#\",\"headers\":\"{\\\"Authorization\\\":\\\"#Authorization#\\\"}\"}"

85454

SR_GetSRDetailsAndChangeHistory API was unable to fetch Service Requests which were in Pending for Approval status.

Now, the SR_GetSRDetailsAndChangeHistory API fetches Service Requests which are in Pending for Approval status.

82956

Prerequisite steps to follow:

1. Create a Change Request (CR)

2. Submit details and close CR.

Issue:

Even after the CR is closed; it is updatable for custom attribute values in the closed ticket and Submit button remains active.

Now, it is not possible to edit a closed ticket. Submit button has been disabled

On the SEARCH ASSET page (ASSET > USER > MANAGE ASSETS > ASSET INVENTORY page > Click Non-Fixed Asset icon (Consumable, Accessories, or Software) > Click Search Asset icon), an error message "Oops! An error occurred" was displayed when the length of the specified search text is more than 30 characters. This issue exists for the following scenarios:

• When in the search text field, a relational operator i.e., <, >, <=, or >= is specified to search Assets.

• When the user tries to search Non-Fixed Asset.

(#73532)

When the Maker-Checker configuration is enabled for the Allocate action and Maker-Checker approval matrix is configured with two levels of approval, on sending the Allocated Assets for Checker’s approval, the following issues are observed:

• On the FIXED ASSET page (Asset > User > Manage Asset > Asset Inventory > Click the FIXED icon under the SELECT THE ASSET TYPE section > Click FILTERS on the ACTIONS panel > Select Status as Allocated and provide data in all the other fields > click SUBMIT), duplicate Assets are displayed after the Checker approves the Assets sent for approval.

• The Assets do not move to the second level of approval after the Assets are approved by the first level of Approver.

Prerequisites

1. Enable Maker-checker approval for Asset Allocate transaction. (Admin> Basic > Infrastructure > Tenant > Click Filters on the ACTION panel and select the Domain and click SUMBIT > On the TENANT page under the LIST section, select the Tenant for which you want to enable Maker Checker > Click CONFIGURE DETAILS on the ACTIONS panel > Click Asset Management under the MODULES section > select the check box of Enable Maker-Checker > Select Actions for Maker-Checker to Approve as  Allocate > Select the End Time value and click SUBMIT).

2. Configure No. of Approval level as 2 on the APPROVAL MATRIX page (Asset> Configuration > Others > Approval Matrix > On the ACTIONS panel, click ADD NEW > Specify the details > click SUBMIT).

3. Send Assets for approval for Allocate action (Asset > User > Manage Asset > Asset Inventory > On the ASSET INVENTORY page, under the SELECT THE ASSET TYPE section, click FIXED > Select the same Tenant for which the Maker-checker is enabled >  Click the In-Store hyperlink of the required Asset Category > Select the check box corresponding to the Asset you want to allocate > On the ACTIONS panel, click ALLOCATE > Specify the mandatory details to allocate the Asset and click SUBMIT).

Bug Reproduction Steps:

1. Login to the Application as Checker.

2. Click Asset > User > Manage Asset > Approvals Maker-checker Approval > Click Filters on the ACTIONS panel.

3. On the Filter pop-up page, select the Tenant and specify the required details.

4. Select the Assets that you want to approve and click APPROVE icon on the ACTIONS The APPROVE pop-up page is displayed.

5. On the APPROVE pop-up page, select the Approval Status as Approved to approve the Asset and click

6. Click Asset > User > Manage Asset > Asset Inventory > Click FIXED under the SELECT THE ASSET TYPE section > Click Filters on the ACTIONS

7. On the Filters pop-up page, select the Tenant, Select the Status as Allocated and specify required details.

8. Click SUBMIT.

9. Validate the data.

(#72171)

The GetBulletinBoard Mobile API request is used to retrieve Bulletin Board information. The User ID and Tenant Code are passed as the Request Parameters. In the API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is displayed. (#73031)

Prerequisites:

Configure Bulletin Boards for multiple Tenants.

Bug Reproduction Steps:

1. Log into the Application as an Administrator.

2. Configure a Bulletin Board. For more information, see Configuring Bulletins.

3. Send a POST request for the GetBulletinBoard API. Pass Tenant Code, in the Instance parameter and User ID in the UserID parameter.

4. Check API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is getting displayed.

On the ACTION DETAILS pop-up page, the Target ID is not showing in the Target column when Status of the Orchestration Workflow Script (other than the first Script) is In-Progress, and it is having Target Host Type mapped to From Previous Output value. However, the Target ID is displayed after the Script is executed successfully. (#73079)