Customer Fixed Issues and Known Issues Denali SP3 HF08

Owned by Enterprise IT
May 08, 2024

 Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali SP1 << Denali SP1 HF01 << Denali SP1 HF02 << Denali SP1 HF03 << Denali SP3 << Denali SP3 HF01 << Denali SP3 HF02 << Denali SP3 HF02 B010 << DENALI SP3 HF04 << Denali SP3 HF05 << Denali SP3 HF06 << Denali SP3 HF07

What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

On this page: Hotfix Merges | Customer Fixed Issues | Known Issues 

Hotfix Merges

The following Hotfix versions are merged with this release. Please refer to the respective Release Notes for details.

Customer Fixed Issues 

This section describes the issues reported by the customers and their fixes in Denali SP3 HF08 version.

Issue  #Issue DescriptionScenarioResolution
85986The SLA missed count was displayed inaccurately in Incident SLA By Workgroup report.

Pre-requisites:

  1. Login to application
  2. Navigate to Reports > Incident Management, select Incident SLA By Workgroup Report
  3. Click Filters, select the required Tenant and date range 
  4. Click Submit.

For the selected Tenant and date range the SLA missed count was not displayed accurately.

Example

In the report for the Health workgroup, the Incident missed count appearing as 3. On clicking the Missed hyperlink, the Incident List page showing ‘No Data’.

The SLA missed count is now appearing accurately in Incident SLA By Workgroup report and Incident List page.
93670In a change password e-mail notification, the password has appeared in an encrypted format.

Pre-requisites:

Enable Send Password Change Notification check box from the Access section of the User Details page.

When an administrator changed the password of a user. The password appeared in an encrypted format in the notification e-mail.

The changed password now appearing as expected in the change password e-mail notification.
92057The mapped workgroup for a user location is not appearing while raising a Service Request from Mobile Application.

Pre-requisites:

  1. Login to the application.
  2. Navigate to Admin > Form Builder.
  3. Enter the required details.
  4. Select the Log Service Request in User’s Location check box and map a workgroup for a user location.
  5. Click ADD and Submit the details.

Raising a Service Request from Mobile Application the Workgroup field is appearing blank which is a mandatory field.

In the Service Request Details page, the mapped Workgroup for a user's location is appearing as expected.
91803Critical alerts were being triggered for any HDD violation, but the information alerts were not being triggered when the same event gets Closed.NAInformation alerts are being triggered for the Hard Disk utilization.
91640The HDD graph was not displayed in the Windows machines due to the presence of special characters such as colon (:) in the drive name.

Prerequisites:

  1. Go to Operations > Views > ServerView and click on any server.
  2. Click on the Hard disk tab.
  3. Click on the doughnut chart for the HDD.
HDD graph is displayed even when special characters are present in the drive name.
92589Network View was not completely visible while scrolling horizontally towards right as the Network View was taking the same coordinates as the Network Edit View.Prerequisites:
  1. Go to Operations > Views > Network View.
Network View is completely visible while scrolling horizontally towards right too.
92428

Under Monitoring Account, vCenter monitoring account option was not available.

There is no option available to add the account for the same in the Monitoring Account section.

Prerequisites:
  1. Go to Admin > Discovery & Monitoring > Monitoring Account.
  2. Click Add New.
  3. Click Used for drop-down list.

In the drop-down list, vCenter was not available.

Under Monitoring Account, vCenter option is available in Used for option and vCenter monitoring account can be created.
90952When creating a new maintenance entry, the user was not able to select start time and end time as per their respective time zone as the application was validating the time zone against IST time zone instead of user’s respective time zone.Prerequisites:
  1. Click Operations > Maintenance > Add New.
When creating a new maintenance entry, the user is able to select start time and end time as per their respective time zone.
91866When using DTAC - ERP integration tool, the customer was getting an error while using the “Add Asset” or the “Update Asset” features with API due to the invalid json request format for custom fields.NAThe customer is able to use the “Add Asset” or the “Update Asset” features with API without any error.
91195

When the user exports data from Asset groups to an Excel sheet there was a count mismatch. The entire data was not getting exported to the excel sheet.

Steps:

1. Navigate to Asset > Configuration > Patch Management > Asset Group.

2. Select all Asset Groups listed on the page.

3. Click EXPORT TO EXCEL button in the right Actions panel.

4. An excel sheet will be downloaded with all the details from the selected Asset groups.

The Excel sheet is getting populated with the selected data without any count mismatch. 

91981

The end user was not able to accept an allocated asset if the assets were displayed in Tile view on MY ASSET LIST page. The status of the asset was not changing from ‘New’ to ‘Accepted’ even if the user was getting a success message saying, ‘You have accepted the Asset Allocation’.

Steps:

  1. Navigate to Dashboard > User Dashboard > My Asset.
  2. Select Tile View of the MY ASSET LIST page.
  3. Select Filters from the right Action panel.
  4. Select the Status as ‘New’, click SUBMIT.
  5. All allocated assets that are unaccepted is listed.
  6. Select the at the bottom of an asset to accept the corresponding asset. Click ‘ACCEPT’.
  7. Click OK.
  8. Click Filters and set status as ‘Accepted’. Click SUBMIT.

After accepting an asset, the status of the asset is changing from ‘New’ to ‘Accepted’ and the status change is getting reflected on the tile view of asset list on MY ASSET LIST page.

91563

When the user exports filtered data from Agent Online Report to an excel sheet, there was data mismatch.

The user can filter the data displayed in Agent Online Report using different filters. When the user applied date filter to the Report data, the filtered data is displaying correctly in the UI Screen. But when exporting the same data to an excel sheet, instead of the filtered data, the complete unfiltered Report data was getting exported.

Steps:

1.       Navigate to Reports > Asset Management > Agent Online Report

2.       Select Filters from the right Actions panel and set date filters.

3.       Click SUBMIT.

4.       The report is displayed as per the selected date filters.

5.       Click EXPORT ALL in the Actions panel.

There is no data mismatch in the Excel report. The filtered data displayed in the UI screen is correctly getting exported to the Excel sheet.
92655

If the user was selecting multiple categories as filter search criteria, incorrect asset details header was displayed on the list page.

Steps:

  1. Navigate to Asset > Asset Inventory > Fixed Asset.
  2. Fixed assets are listed on the page.
  3. Click FILTERS in the Actions panel.
  4. Select multiple categories.
  5. Click SUBMIT.
Asset details header is displayed correctly as ‘LIST’ on the page even if multiple categories are selected in the filter search criteria.
92059

Admin was not able to capture Software discovery details for the SSH agent less discovery. When SSH option was selected, the fields such as ‘Software Discovery’, ‘Advanced Software Discovery’ and ‘Additional Software Discovery’ were not visible in the UI to capture the details.

Admin experienced this issue while creating a new Discovery job.

Steps:

  1. Navigate to Admin > Advanced > Discovery & Monitoring > Discovery.
  2. Click ADD NEW in the Actions panel to create a new Discovery job.
  3. Enter the mandatory details in the corresponding fields.
  4. Check the box SSH for ‘Extended Discovery’ to select the SSH User.

With the fix, Admin can now capture software discovery details for SSH selection.

92154

On Incident details page if the Priority/Impact/Urgency/Workgroup/ SLA Window are not overridable due to configured matrices then on submitting the incident, an alert to select the value for these fields is displayed.

On Service Request details page if the Priority/Impact/ SLA Window are not overridable due to configured matrices then on submitting the incident, an alert to select the value for these fields is displayed.

Prerequisites:

Issue I (for IM Module):

  1. Configure a customer matrix with overridable as unchecked.
  2. Access an Incident with a caller belonging to the configured customer matrix.
  3. Customer matrix gets applied and fields like Impact/Urgency/Priority/Workgroup/SLA window will be disabled.
  4. Click SUBMIT.

Issue 2 (for SR Module):

  1. Configure a SLA matrix with overridable as unchecked.
  2. Access a Service Request with a catalog belonging to the configured SLA matrix.
  3. SLA matrix gets applied and fields like SLA Window will be disabled.
  4. Click SUBMIT.

On Incident details page if the Priority/Impact/Urgency/Workgroup/ SLA Window are not overridable due to configured matrices then on submitting the incident, an alert to select the value for these fields is not displayed.

On Service Request details page if the Priority/Impact/ SLA Window are not overridable due to configured matrices then on submitting the incident, an alert to select the value for these fields is not displayed.

92190

The following message was displayed for the Change Manager:

“You do not have workgroup access and cannot make any changes to this Change Record.”

Prerequisites:

  1. Configure a Change Manager.
  2. Provide Analyst access to Change Manager to any of the workgroup.
  3. Configure Change Manager as any of the approver.

Steps:

  1. Login as Analyst to SummitAI application.
  2. Create a CR with Workgroup for which Change Manager does not have Analyst access.
  3. Login as Change Manager (who is also an Approver) to approve the CR.

The following message is not displayed for the Change Manager:

“You do not have workgroup access and cannot make any changes to this Change Record.”

91368

If the end-user is using any logical operator in-between a sentence, then in some cases it was not providing the output and was generating logs for the exception.

For Example: If end-user provides the content such as "Microsoft Outlook 2010 and Microsoft outlook 2015".

In this example, it will not give the output and generate the logs for exception.

Prerequisites:

Login to SummitAI application as end-user.

Issue 1:

Navigate to Dashboard > USER DASHBOARD and type in the required content in the search window.

Issue 2:

Navigate to Incident > User > New Incident and type in the required content in the Symptom window.

Issue 3:

Navigate to Incident > Manage Incidents > New Incident for User and type in the required content in the Symptom window.

If the end-user is using any logical operator in-between a sentence, then it will provide the correct output and will not generate logs for the exception in any scenario.
85560

Incorrect SR status was displayed in the global search icon and on SERVICE REQUEST Details page.

Prerequisites: 

  1. Navigate to User > Approve Service Requests. Click the SR ID of the ServiceRequest you want to refer back. On the APPROVE SERVICE REQUEST page, click APPROVE SERVICE REQUEST icon on the ACTIONS panel.
  2. On the APPROVE SERVICE REQUEST pop-up page, select one of the approval status from the list as Refer Back, Forward To, or On Hold, Cancelled, and click SUBMIT.

Correct SR status is displayed in the global search icon and on SERVICE REQUEST Details page.

91611

Once the SR is auto-approved SR status was moved to New status instead of In-Progress status.

Prerequisites: 

  1. Catalog should be configured with Auto approval configuration.
  2. SR Auto approval Job should be running.
  3. Auto assignment of SR should be configured at the Tenant level.

Steps:

  1. Log in to the SummitAI application as an end-user.
  2. Create the SR for the above-configured catalog.

Once the SR is auto-approved SR status is moved to In-Progress status instead of New status.

92440

Two consecutive emails with same content were getting triggered for the new approver at the same time.

Prerequisites:

  1. Raise a new SR.
  2. Request moves to the approver.
  3. Approver forwards the request to new approver for approval.

Only one email is getting triggered for the new approver.

91718

Users were getting the following message while submitting the CR at the implementation:

 "Oops an error occurred"

Prerequisites:

  1. Create a new CR or update any CR.
  2. Click SUBMIT.

Users are able to submit the CR at the implementation without any error message.

91194

Once the Analyst tries to link an incident to an open incident by clicking the Search button in Relationship window, even Resolved and Closed incidents are displayed in the search result thus enabling the Analyst to link Resolved and Closed incidents to the open incident(s).

Prerequisites:

  1. Log multiple incidents to a particular workgroup of a selected tenant.
  2. Make sure that one of the incidents is in Open state and another incident is moved to Closed state.

Steps:

  1. Login to the application as an Analyst and navigate to Incident > Incident List.
  2. Open the previously logged incident in Open state (For Ex: New State)
  3. Click on Relationship tab.
  4. Click on the downward arrow mark at Link button.
  5. Select the option Incident. Relationship window is displayed with a particular workgroup selected by default in the Workgroup field.
  6. Click on Search button.

After the fix, while clicking the search button, Resolved, Closed and Cancelled incidents are not displayed in the search result. Therefore, Resolved, Closed or Cancelled incidents cannot be linked to the open incident(s).

Known Issues 

This section describes the known issues detected by the SummitAI Dev and QA team in the release, Denali SP3 HF07.

Issue NoIssue DescriptionScenarioWorkaround <if applicable>
88818

The value selected for the Priority is getting cleared after CAB Approval.

Prerequisite:

Configure a PIR Reviewer.

Bug Reproduction Steps:

Click Change > User > New Change Record.

Create a CR by selecting the Change Type as Emergency and e-CAB Approval Required as After Implementation.

Authorize the CR.

Implement the CR.

Approve the CR.

This issue occurs only when the CAB approver approves the CR.

NA
Issue

While trying to uninstall the TLS 1.2 agent from the control panel, a pop-up message “Network connect failed. Please contact Administrator “is displayed and TLS 1.2 agent was not getting uninstalled.

Work around: Using the Uninstall_SAM_SSI.exe, you can uninstall TLS 1.2 agent. (#87625)

Under the Asset Movement Details section of the Asset Transaction Details Report, the assets which are in In-Transit status and waiting for movement approval (such as Return From Repair movement approval, Send To Repair movement approval, and Assets waiting for Deactivation approval) are not getting displayed. (#86416)

Under the Checker Status column of the FIXED ASSET inventory page, When the Fixed Asset is allocated the Asset status is shown as Referred Back even though the Maker-Checker configuration is disable for the Allocate asset transaction. This issue occurred when the Maker-Checker configuration is enabled for the Deallocate and Deactivate Asset transactions and the Checker refers back the asset deactivation request.

In an ideal scenario, the Checker Status column of the FIXED ASSET inventory page must get cleared after allocating the In-Store asset that was referred back by the Checker for asset deactivation request. (#83900)

Mail Parser configured with O365 API cannot run on the summit Proxy Server, it can only run on the Summit Server. Email to ticket creation feature is not supported for the following configuration combination on the MAILBOX page.

 Server Type = O365 API

 Monitoring Source = Proxy Server 

Note: Email to ticket creation works when you select Server Type as O365 API and Monitoring Source as Summit Server.

The MAILBOX configuration page can be accessed using Admin > Advanced > Notifications > Mailbox. (#83831)

When the user re-login into the SummitAI application and performs the same action for the second time on the same page (Ex: MY APPOINTMENTS) and clicks SUBMIT, an error message “Error Occurred” is displayed. 

This issue is found when the user has logged into the SummitAI application using the Microsoft Internet Explorer browser (IE Version: 11.719.18362.0) (#82553).

Issue 1: Urgency and Impact values of Orchestration are not getting updated on the SR details page. Orchestration values should override the Catch & Dispatch values.

Pre-Requisites: 

In Catch & Dispatch configuration page, switch to Service Request Module and select Show As Recommendation checkbox for all.

In the Orchestration Configuration page, select Update if any one action fails in the On Failure drop-down list and keep the Do not update if value already exists checkbox unchecked.

Bug Reproduction Steps:

Navigate to Request > New Service Request.

Create an SR where Orchestration script is linked.

Navigate to Request > Service Request List page.

Access the same Service Request and apply the catch and dispatch value from CINDE Suggestion popup.

After Orchestration script fails, all Service Request details should update as per the Orchestration configuration.

Verify the Service Request details against Orchestration configuration values.


Issue 2: Similar issue was also found for the prerequisite of On Success criteria configuration being Resolve if all actions are successful. This paired with Do not update if value already exists check box not being selected led to a similar bug. (#83602)
SAM Agent unable to block the installed software’s, mapped in the Master profile though the same software is getting block when mapped with the normal profile of an Asset. The master profile should work as default when a normal profile is configured for the Asset. (#82494)

In the Universal Agent, Software installation is not working through Run Book Automation (RBA) script. (#83612)

After configuring the remediation Script as User-preference in the new Universal Agent, the Endpoint Automation (EPA) is not working and the EPA script is always displayed with In-progress status. (#83611)

Post the SAM agent update, the Software Silent Installation functionality using RBA script is not working. This issue is occurred when the Agent machine has two IP addresses (#83770)

The servers with IP Addresses 192.168.100.30, 192.168.100.100 servers, the Universal Agent parameter EPA, Patch Management, and RBA functionalities were not working. The application was showing the following error message (#82939):

Error Message: The underlying connection was closed: An unexpected error occurred on a send.

   at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request)

   at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)

   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

   at SAMAgent.Entwidgets.Service.GetRBAScripts(String sAssetInfo, String sProxyName, ProxyDetails _pxy)

   at SAMAgent.AssetDetails.Agent_RunbookAutomation.ExecuteRBA()

   at SAMAgent.Program.Main(String[] args)

 

When an AD Import record is modified on IE Version 11.719.18362.0, the error message is displayed as “Error Occurred” when you click SUBMIT button on the AD IMPORT page (Admin > Basic > Users > Import > AD Import) (#82733).

While raising a CR, if the Requestor is changed after selecting Category and Change Type, the Line Manager and Reporting Manager for the selected Requestor are not getting updated in the workflow.

But after submitting the CR, the Line Manager and Reporting Manager are updated in the workflow based on the selected Requestor.

Similarly, the same issue is happing while raising CR using a template too.

While importing data through the Import Excel option, the Include Sub-Customer value in the respective column can only be True or False for all the statuses in the excel sheet.

To import the excel navigate to:

SR: Request > Configuration > Others > SMS Notification > Select the Tenant > Select the IMPORT option under ACTIONS panel.

IM: Incident > Configuration > Others > SMS Notification > Select the Tenant > Select the IMPORT option under ACTIONS panel.

(#81164)

On the Incident Details/ Service Request Details page (Incident/ Request > User > Manage Incidents/Manage Service Requests > Incident List/Service Request List > Click an Incident ID/SR ID), click the Assigned To drop-down where analysts are displaying, but their availability status is not displayed (#78647).

Application is allowing the Administrators to save the Connector details though there is a validation message while updating the Connector details page. The Connector details page can be accessed from EDIT VIEW page (Operations > Configuration > Networks > View > Edit View > Select the required device from the list > Click the Connector on the Drawing Board > Click Edit Node to update the Connector details > Update the details with incorrect data to pop-up the validation message > Click SAVE).

(#81100)

After adding a new device on the Drawing Board of the EDIT VIEW page sometimes the position of the added device is not displaying correctly on the Drawing Board. The Edit VIEW page can be accessed using (Operations > Configuration > Networks > View > Edit View > Select the Tenant and other required details> Click Add Node icon and click on the empty space of the drawing board to add devices into the View > Click SUBMIT).

(#80641)

The following issues are there on the EDIT VIEW page (Operations > Configuration > Networks > View > Edit View > Click ADD NEW on the ACTIONS panel > On the DRAW VIEW page, select the Tenant and other required details > Click ADD DEVICE on the ACTIONS panel to add devices into the View > On the ADD DEVICE pop-up page, select the devices you want to add to the View and click SUBMIT) while adding a new device to the view:

The existing devices on the page are not getting displayed.

The validation message is not populating while submitting without selecting the devices.

(#80269)

When the Maker-Checker configuration is enabled for the Allocate action and Maker-Checker approval matrix is configured with two levels of approval, on sending the Allocated Assets for Checker’s approval, the following issues are observed:

On the FIXED ASSET page (Asset > User > Manage Asset > Asset Inventory > Click the FIXED icon under the SELECT THE ASSET TYPE section > Click FILTERS on the ACTIONS panel > Select Status as Allocated and provide data in all the other fields > click SUBMIT), duplicate Assets are displayed after the Checker approves the Assets sent for approval.

The Assets do not move to the second level of approval after the Assets are approved by the first level of Approver.

Prerequisites

Enable Maker-checker approval for Asset Allocate transaction. (Admin> Basic > Infrastructure > Tenant > Click Filters on the ACTION panel and select the Domain and click SUMBIT > On the TENANT page under the LIST section, select the Tenant for which you want to enable Maker Checker > Click CONFIGURE DETAILS on the ACTIONS panel > Click Asset Management under the MODULES section > select the check box of Enable Maker-Checker > Select Actions for Maker-Checker to Approve as  Allocate > Select the End Time value and click SUBMIT).

Configure No. of Approval level as 2 on the APPROVAL MATRIX page (Asset> Configuration > Others > Approval Matrix > On the ACTIONS panel, click ADD NEW > Specify the details > click SUBMIT).

Send Assets for approval for Allocate action (Asset > User > Manage Asset > Asset Inventory > On the ASSET INVENTORY page, under the SELECT THE ASSET TYPE section, click FIXED > Select the same Tenant for which the Maker-checker is enabled >  Click the In-Store hyperlink of the required Asset Category > Select the check box corresponding to the Asset you want to allocate > On the ACTIONS panel, click ALLOCATE > Specify the mandatory details to allocate the Asset and click SUBMIT).

Bug Reproduction Steps:

Login to the Application as Checker.

Click Asset > User > Manage Asset > Approvals Maker-checker Approval > Click Filters on the ACTIONS panel.

On the Filter pop-up page, select the Tenant and specify the required details.

Select the Assets that you want to approve and click APPROVE icon on the ACTIONS The APPROVE pop-up page is displayed.

On the APPROVE pop-up page, select the Approval Status as Approved to approve the Asset and click

Click Asset > User > Manage Asset > Asset Inventory > Click FIXED under the SELECT THE ASSET TYPE section > Click Filters on the ACTIONS

On the Filters pop-up page, select the Tenant, Select the Status as Allocated and specify required details.

Click SUBMIT.

Validate the data.

(#72171)

The GetBulletinBoard Mobile API request is used to retrieve Bulletin Board information. The User ID and Tenant Code are passed as the Request Parameters. In the API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is displayed. (#73031)

Prerequisites:

Configure Bulletin Boards for multiple Tenants.

Bug Reproduction Steps:

Log into the Application as an Administrator.

Configure a Bulletin Board. For more information, see Configuring Bulletins.

Send a POST request for the GetBulletinBoard API. Pass Tenant Code, in the Instance parameter and User ID in the UserID parameter.

Check API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is getting displayed.

On the ACTION DETAILS pop-up page, the Target ID is not showing in the Target column when Status of the Orchestration Workflow Script (other than the first Script) is In-Progress, and it is having Target Host Type mapped to From Previous Output value. However, the Target ID is displayed after the Script is executed successfully. (#73079)

Note: This issue is found in Incident Management, Work Order, and Service Request Management (SR) modules. Following bug reproduction steps are for the SR module:

Bug Reproduction Steps:

Log into the Application as an Administrator.

Select Admin > Advanced > Automation > Orchestration.

On the WORKFLOW LIST page, click the NEW

On the WORKFLOW CONFIGURATION pop-up page, select Module as Service Request, and specify other details to configure the Orchestration Workflow.

Map the Target Host Type to From Previous Output value for the scripts of the Orchestration Workflow.

Log out and log into the Application as an Administrator or as an Analyst.

Select Request > Manage Service Requests > Service Request List.

On the SERVICE REQUEST LIST page, specify the Filters and open an SR.

On the SERVICE REQUEST DETAILS page, click the ORCHESTRATION tab.

On the ORCHESTRATION tab, click the Script When the Script (other than the first Script) is in In Progress status, check the Target column details on the ACTION DETAILS pop-up page. The Target ID is not displaying in the Target column.

After successful execution of the Script (other than the first Script), click the Script hyperlink. Check the Target column details on the ACTION DETAILS pop-up page. Now, the Target ID is displaying in the Target column.

The previous Asset transaction details are not displayed under the Previous Transaction drop-down list on the PREVIOUS IMPORT DETAILS page (Asset > User > Manage Assets > Import > Import Asset > Specify all the details > Click SUBMIT), even though the Assets are approved by the Checker on the MAKER-CHECKER ASSET-APPROVAL page (Asset > User > Manage Assets > Approvals > Maker Checker Approval > Click Filters  on the ACTIONS panel > Specify the filter criteria to view the list of requests from the Maker > Select the Assets that you want to approve under the LIST section > Click APPROVE on the ACTIONS panel > Select the  Approval Status as Approved.) This issue is found when the Asset Maker Checker Configurations is enabled.

(#67240)

When a user opens any page in a new tab in the SaaS Environment, the Switch Tenant pop-up is displayed in all the pages. This issue occurs only when the user is using the Firefox private window/tab. (#72276)

On the ADMIN DETAILS page (Admin > Advanced > Password Management > Administrator > Click ADD NEW on the ACTIONS panel > Specify all the details > Click SUBMIT > Select the Domain Name on the LIST page), the Password field is not displaying the GUID or Encrypted ID of the password and the field is empty. This issue is found when the user is logging into the SummitAI application using Microsoft Internet Explorer browser.

On the Incident Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

On the Service Request Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Service Request > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and Multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

The configured Bulletin Board (Admin > Advanced > Notifications > Bulletin Board > Select the Tenant > Click ADD NEW to configure the Bulletin details > Click SUBMIT) is displayed on the END USER DASHBOARD page even if the user does not have access to the selected Tenant and Domain.

Overlapping of content is observed on the Pagination bar of all the pages having high amount of data (typically in the range of 5 digits).

Broken image of the logo is displayed in the application when the logo image is deleted from the APPLICATION SETTINGS page (Admin > Basic > Infrastructure > Application Settings).

Workaround: The users need to re-login to the SummitAI application after deleting the logo.

On the AUTO-RESOLUTION SERVICE REQUEST CONFIGURATION and AUTO-RESOLUTION INCIDENT CONFIGURATION page (Admin > Basic > Infrastructure > Tenant > Select Domain > Select Tenant which is configured with Service Request/ Incident Management module > Click CONFIGURE DETAILS on the ACTIONS panel > Under the For End Users tab, select a reason form the Enable Reminder to Callers for Pending Reasons drop-down list > Enable Auto-Resolve Service Requests/ Auto-Resolve Incidents check box > Click Set Fields for Auto-Resolving Service Requests/ Set Fields for Auto-Resolving Incidents link), the users can set the auto-resolution criteria by specifying only white space (not numbers and alphabets) in the Response SLA Reason, Resolution SLA Reason, and Solution fields.

The following issues are observed in BI Custom Reports:

When a user downloads the report (in any format), the data is displayed with hyperlinks.

When a user places the mouse cursor on the count link, the tooltip is displayed as [Object Object].

In the exported report, report name is displayed with '+' instead of space.

The Change Record is not created when the CR Requester and Customer Approver are same. This issue occurs even though Do Not allow Customer Approval of CR check box is selected on the Change Management TENANT configuration page. This issue occurs only for the first time when the Tenant is configured.

Workaround: The Administrator needs to unselect and again select the Do Not allow Customer Approval of CR on the Change Management TENANT configuration page (Admin > Basic > Infrastructure > Tenant > Select the respective Tenant for which this issue is occurring > Click CONFIGURE DETAILS on the ACTIONS panel > Enable Do Not allow Customer Approval of CR check box and click SUBMIT > Clear Do Not allow Customer Approval of CR check box and then click SUBMIT, again).

The new SLA Value of an Incident is not displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident) when an incident is moved from New status to In-Progress using Notification Services.

The Pending Reason of an incident is still displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident), when an Orchestration Script fails and the respective Incident is moved back from Pending to In-Progress.

The notification e-mails related to escalation and jobs are triggered only in English language irrespective of the configured language on the NOTIFICATION TEMPLATE page for all the modules (Admin> Advanced> Notification> Notification Template> Select a Tenant > Click ADD NEW > Specify all the required fields > Click SUBMIT).