Customer Fixed Issues and Known Issues Denali SP3 HF14

Owned by Enterprise IT
May 08, 2024

 Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali SP1 << Denali SP1 HF01 << Denali SP1 HF02 << Denali SP1 HF03 << Denali SP3 << Denali SP3 HF01 << Denali SP3 HF02 << Denali SP3 HF02 B010 << DENALI SP3 HF04 << Denali SP3 HF05 << Denali SP3 HF06 << Denali SP3 HF07 << Denali SP3 HF08 << Denali SP3 HF09 << Denali SP3 HF10 << Denali SP3 HF11 << Denali SP3 HF12 << Denali SP3 HF13

What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

On this page: Hotfix Merges | Customer Fixed Issues | Known Issues 

Hotfix Merges

The following Hotfix versions are merged with this release. Please refer to the respective Release Notes for details.

Customer Fixed Issues 

This section describes the issues reported by the customers and their fixes in Denali SP3 HF14 version.

Service Management 

Issue ID

Issue DescriptionScenarioResolution
102835

Analyst was getting an error while opening the Service Requests (SR) in the Mobile App.

Prerequisites:

  1.  Navigate to SummitAI Mobile App.

  2. Log in to the User Dashboard.

  3. Click the Request > User > New Service Request.

  4. Enter the Service Request details and click Submit.
Create and open SR option in Mobile App can be opened successfully without any errors.
92897After upgrading to the Denali SP3 HF11 version, only closure auto escalation emails were getting triggered. However, the RCA escalation deadline emails were not getting triggered.

Prerequisites:

  1. Navigate to Admin> Advanced > Productivity > Escalations > Auto Escalations. The AUTO ESCALATION page is displayed. Select the required Tenant.

  2. Click Filters and select Problem Management from the Modules drop-down. Click Add New. The AUTO ESCALATION Details page is displayed.

  3. Configure Escalation Levels for Approval, Escalation Levels for RCA Deadline, Escalation Levels for Closure Deadline and other required mandatory fields. Click Submit.
After upgrading to the Denali SP3 HF14 version, all auto escalation emails are getting triggered successfully as expected.
102904

Issue 1:

The Change Record with same ID as Problem Record ID was not getting displayed under the RELATIONSHIP tab.

Issue 2:

The Problem Record with same ID as Change Record ID was not getting displayed under the RELATIONSHIP tab.

Prerequisites:

Issue 1:

  1. Create a Change Record. (Change > User > My CRs > New Change Request). The CR ID is auto generated. For example: CR ID is 101.
  2. Create a Problem Record. (Problem > User > New Problem Record). The PR ID is auto generated. For example: PR ID is 101.
  3. PR ID and CR ID should be same.
  4. Open the above created Problem Record ID (101). The Problem Record ID details page is displayed. Click on the RELATIONSHIP Select Change from the Link drop-down. The RELATIONSHIP page is displayed. Search for the Change Record Id 101.

Issue 2:

  1. Create a Change Record. (Change > User > My CRs > New Change Request). The CR ID is auto generated. For example: CR ID is 101.
  2. Create a Problem Record. (Problem > User > New Problem Record). The PR ID is auto generated. For example: PR ID is 101.
  3. PR ID and CR ID should be same.
  4. Open the above created Change Record ID (101). The Change Record ID details page is displayed. Click on the RELATIONSHIP tab. Select Problem from the Link drop-down. The RELATIONSHIP page is displayed. Search for the Problem Record Id 101.

Resolution 1:

The Change Record with same ID as Problem Record ID is getting displayed under the RELATIONSHIP tab.

Resolution 2:

The Problem Record with same ID as Change Record ID is getting displayed under the RELATIONSHIP tab.
101182

If the incident status is changed, it was not displaying the assigned Analyst name.

Prerequisite:

Select the checkbox Enable Secondary Analyst (Admin > Infrastructure > Tenant) for the required Tenant and configure sub-workgroup (Admin > Workgroup).

Steps to reproduce the issue:

  1. Create an incident. (Navigate to Incident> User > New Incident or navigate to Incident > User > Manage Incidents > New Incident for User).

  2. Change the Incident Status from New to Assigned.

  3. Select the required Sub-Workgroup, Assigned To P (Primary Analyst) and Assigned To S (Secondary Analyst). Specify the required fields and click Submit.

  4. Check for Analyst name in Assigned To field under the GENERAL tab > Assignments

If the incident status is changed, it is displaying the assigned Analyst (Primary and Secondary) name successfully as expected.

Registry for the Primary and Secondary Analyst can be found on the Change History pop up page. 
101176

Escalation e-mail was triggering for Service Request out of the configured SLA Window.


For Example: If SLA Window was not configured for Weekends (Saturday and Sunday), the escalation e-mail was getting triggered on Weekend as well.

Prerequisites:

  1. Configure the SLA Service Window (Request > Configuration > SLA Configurations > SLA Service Window).

  2. Configure the Escalation Levels for Response Time SLA on Auto Escalation Details page (Admin > Advanced > Productivity > Escalations > Auto Escalation. Select the required Tenant and module as Service Request. Click Add New).
    The ‘Auto Escalation - Un Assigned' job should be running.

Steps to reproduce the issue:

  1. Login as caller and Raise the SR.

  2. Wait for configured Response SLA time for Escalation Level and check email when the job is triggered.
Escalation e-mail is not triggering for Service Request out of the configured SLA Window.
101697

When the user was opening the deactivated Category to re-activate the Category, it was giving the following error message:


“Oops! An error occurred.”

Prerequisites:

  1. Navigate to Change > Configuration > Category. Select the required Tenant. The CATEGORY DETAILS page is displayed.

  2. Select the Source Category and Category.
    The Source Category and Category should be different.

  3. Uncheck the Active Click Submit.

  4. Click on Show List and select the include Inactive Open the above deactivated Category from displayed category list.
Deactivated category is opening to re-activate the Category without any error message.
102835 

When fetching the Daily Service Request Report for multiple days, the following Oops error was displaying under Actions panel:

“Oops! An error occurred.”

Prerequisite:

Click the Filters icon on the ACTIONS panel to specify the filter criteria to display records in the DAILY SERVICE REQUEST REPORT.

Daily Service Request Report displays a list of all SRs reports during the specified time period for a selected set of Workgroups and Tenant.
100911User was facing an issue to approve Service Requests (SRs) as they were automatically moving to New status without the approval of a Second level approver.

Prerequisites:

  1. Configure the workflow with First level approver as Auto Approval and Second level approver as Technician Selectable.

  2. Check all the SR Auto approval related jobs.

After the First level Auto Approval, the SRs with specified catalog automatically moves to Second level approver Technician Selectable on Refer Back scenario.


101239

When fetching the Daily Service Request Report for multiple days, the following Oops error was displaying.

“Oops! An error occurred”

Prerequisite:

Click the Filters icon on the ACTIONS panel to specify the filter criteria to display records in the DAILY SERVICE REQUEST REPORT.

Daily Service Request report displays a list of all SRs reports during the specified time period for a selected set of Workgroups and tenant.
102434 Radio button validation control was not working in the Service Request module. 

Prerequisite: 

Service Request should be logged with Approver.

Steps: 

  1. Navigate to Catalog > User > Create Service Catalog > select Radio Button Control and Dropdown Control in the Form builder page.
  2. In the ADDITIONAL INFO tab, set Validate Controls Rules for both controls. select On Control Change.  
  3. Select Yes as Mandatory and select No as Hide. Save and Publish the Catalog.
  4. Navigate to Service Request > New Service Request.
  5. Select Yes in Radio control while creating Service Request. 
The Radio button validation control is now working as expected in the Service Request module. 
102512 After creating a Webservice Stored Procedure (SP), with input values these input values were not saved in the API InputString. 

Steps: 

  1. Navigate to Admin > Infrastructure > Web Services. 
  2. Click CREATE NEW. 
  3. In Web Services field select Create SQL Procedure. 
  4. Create or edit the existing Web service SP by adding new parameter of integer or varchar and click SAVE. 
  5. Select Yes on the popup and in WEB SERVICE EXPLORER screen, verify the Input Data* for new parameter added in InputString.
This issue has been fixed and the Webservice SP now saves the new parameter added successfully. 
102253User communication field was not updated in BI Report (DN Table). 

Prerequisite:

Whenever user updated User communication tab or status, post this, De-Normalization jobs should run and then same should get updated in proper DN Tables. 

This issue has been fixed and the User Communication displays correct status now. 
100016In the Incident Module, a mismatch of Response and Resolution Time was observed in the View icon of the Incident dashboard and in the Ticket (Analyst view).  

Prerequisite:

Configure Customer SLA Matrix for the desired TENANT, Work Group and priority P1.

Steps: Scenario 1 

  1. Navigate to Incident > New Incident. 
  2. Create an Incident for the configured Tenant,  Work Group and priority P1.
  3. Navigate to Incident > Incident List- Open the created Incident. 
  4.  In the Incident List- Click Summary for the respective ticket ID. 
  5. Compare the Response Deadline, Response Time, Resolution Deadline and Resolution Time in the summary popup with the same parameters displayed in Incident detail page.

Scenario 2 

  1. Navigate to Incident > New Incident for User. 
  2. Create an Incident for the configured Tenant, Work Group and priority P1.
  3. Navigate to Incident > Incident List- Open the created Incident. 
  4.  In the Incident List- Click Summary for the respective ticket ID. 
  5. Compare the Response Deadline, Response Time, Resolution Deadline and Resolution Time in the summary popup with the same parameters displayed in Incident detail page. 
The Response Deadline, Response Time, Resolution Deadline and Resolution Time values are same in both Summary pop-up and detail page after resolution.
101298

Issue with the Customer enabled location-based routing option in the Service Request Module. 

 

When the user selected Location “A” while raising the SR and the user location was “B”, the ticket was routed to Location “B”.

Prerequisites: 

  1. Location based Workgroup routing should be configured for the catalog being used. 
  2. Enable Location and Select User Location checkbox should be enabled. 

To configure this, perform the following steps: 

  1. Navigate to Catalog > Create Service Catalog. 
    The Form Builder page will be displayed. 
  2. In the Form Details section, select the Module, Purpose, Tenant, Category, Owner Workgroup, Catalog Name from the drop-down which are mandatory fields. 
  3. Click NEXT, for Form Builder and Preview section.  
  4. In the Additional Information section, select the checkboxes, Enable Location and Select User Location. 
  5. Scroll down to Log Service Request in User’s Location grid and select the checkbox. 
    Select the Location and Workgroup from the drop-down. Select the Active checkbox and click ADD. 
  6. Click SAVE. 

 

Steps: 

  1. Navigate to Request > New Service Request.  
  2. Select the Tenant. 
  3. Under the Search bar, type ‘Location’. 
    Location Test page will be displayed. 
  4. Select the Location and enter the Remarks, which are mandatory fields. 
  5. Click SUBMIT. 
  6. Navigate to Request > Manage Service Requests > Service Request List. 
  7. Check the SR by entering SR ID. 
    The Service Request ID Details page will be displayed.  
    Check the assigned Workgroup. 
The Customer enabled location-based routing option works successfully after the resolution. 
99946

Issue with records display in the Summit application after successful IDM Integration. 

The user was unable to sync few user data in Summit Application through IDM. 

The user had to insert Mobile or Contact number and Password which was mandatory fields.

The End User was unable to sync few user data in the Summit Application through IDM integration.  

The Login type NT_UID integration does not require any password. 

This is related to Create or Update User Master API.

Necessary changes are made to Create or Update User Master API, where the Login type NT_UID no longer requires mandatory Mobile or Contact number and Password as part of the resolution.

Operation Management

Issue ID

Issue DescriptionScenarioResolution
101847

User was facing a network configuration error on viewing the assigned template, though default template was removed from the page.

Prerequisites:

  1. Click the Default Configuration section.

  2. Select the New Configuration > Default Configuration.

  3. Navigate to Network Device > View.
The user template option displays for newly added devices under Default Configuration. 
102843 In the Network device configuration, SNMP V3 username was displayed incorrectly.

Steps: 

  1. Navigate to Operations > Configurations > Networks > Create View. 
  2. Select Tenant and Job Name.  
  3. In Available Devices, select the SNMP V3 Device and add to Selected Devices. 
  4. Select the device and click SUBMIT. 
  5. In DRAW VIEW, Select the device and click Modify > Edit Node. 
  6. In Authentication Type select Auth Priv. 
  7. Add SNMP Username and SNMP Password.  
  8. Navigate to Network Device View and choose the same device.
The username which was referring to monitoring account ID which was displaying as an integer is now displaying SNMP V3 username correctly. 
100734 Server listed in server view, showed CPU and memory Monitoring as failed. 

Prerequisite: 

Enable Store and Forward & enable CPU and Memory Monitoring. 

The CPU and memory monitoring for Servers is currently monitoring successfully on the utilizations pop up page. 
101101The current assigned CPUNMEM command is giving incorrect values for the AIX Servers. 

Step:

Add the following Configuration key to monitor the CPU and Memory of the AIX server with appropriate provided commands. 

<add key="AIX:IsCPUMEMFromSVMOMVMSTAT" value="True" /> 
Enable the Configuration Key provided for AIX servers. 
101529 Network Default configuration template was not showing in the Network Configuration page. 

Steps: 

  1. Navigate to Operations > Configuration > General > Default Configuration. 
  2. Select Tenant. 
  3. Choose Default Configuration from the List. 
  4.  Navigate to Operations > User >  Views > Common Device View.
  5. Click ADD NEW and select Tenant.    
  6. Verify the Default Configuration Template.  
if the Users have created Template only for Network, then in the Network Configuration page the templates are listed correctly in the dropdown. 

Asset Management

Issue ID

Issue DescriptionScenarioResolution
102191

The following error message was getting displayed after clicking on the count hyperlink instead of displaying the data.


“Oops! An error occurred”

Prerequisites:

  1. Navigate to User > Manage Assets > Asset Inventory. The ASSET INVENTORY (SELECT THE ASSET TYPE) page is displayed. Select the Asset Type as ACCESSORIES. The ACCESSORIES details page is displayed.

  2. Select the Monitor under the Category column, and click any of the count hyperlink under Allocated, In-Store, Inactive and Total columns.
The data is displayed as expected after clicking on count hyperlink without any error.
 101077 

The user was unable to extract the available licenses data to excel in the Software License Compliance Report. 

 

The issue occurred in the condition, when the Host name was not mapped in the Key Field Mapping. 

 

Steps: 

  1. Navigate to Reports > Asset Management. 
  2. Select Software License Compliance Report under REPORTS drop-down.  
  3. In the FILTERS pop-up,  
    select the TENANT from the drop-down, which is a mandatory field. 
  4. Click the search bar next to LOCATION tab, which displays the location tree from where the desired location can be selected. 
  5. Select the PUBLISHER from the drop-down. 
  6. Select the checkbox Include In-store Assets. 
  7. Do not select the checkbox Show License Key Non-Compliance.  
  8. Click SUBMIT. 
    The Software License Compliance Report will be displayed. 
  9. Click Available Licenses Count (Negative Values). 
    The respective software details will be displayed in the pop-up. 

 

 

Software License Compliance Report licenses data is  exportable after fixing the Key Field Mapping.  

 

The condition works successfully when the Host name is Mapped/ Not Mapped in the Key Field Mapping. 

Platform

Issue IDIssue DescriptionScenarioResolution
100901

In the Authentication Configuration, if two Domains were configured then he user from the Domain that was set as ‘False’ were not able login to the Mobile Application.

Prerequisites:

  1. Navigate to Admin > Authentication Configuration.
  2. Add two new Domains:
    Wellness Corp – Set ‘Is Default’ - True
    HealthCare – Set ‘Is Default’ – False.
  3. Log in to the Mobile App with HealthCare Domain.
User can now login to the Mobile Application successfully even if the Domain is ‘Is Default’ as False when there is more than one Domain configured.  
102574User was logged out of SummitAI application after entering a valid MFA OTP and pressed Enter key from the keyboard.

Prerequisite:

Select Enable Multi-factor Authentication checkbox from Domain Configuration.

Steps:

  1. Open a web browser.
  2. Enter the SummitAI application URL in the address bar and press Enter.
    OR
  3. Enter a valid OTP from third-party authentication.
  4. Press Enter key from the keyboard.
User can login to the SummitAI application successfully after enabling MFA check box.
101333The configured Custom Fields in the Form Builder are not aligned as configured. The alignment of the fields was appeared inappropriately.

Prerequisite:

Configure and align the field controls in the Form Builder for the respective Tenant.

Steps:

  1. Navigate to the CMDB > New Configuration Item.
  2. Select a Tenant and a Classification.
  3. Add the fields and align the fields as per the requirement.
  4. Click the Submit.
  5. Navigate to the configured fields
The configured field alignments display appropriately.
99281The Change History was not visible for few of the Service Request (SR) that are in Resolved Status.

Prerequisites:

  1. Navigate to the Request > Service Request List.
  2. Click the SR ID.
  3. Change the SR status to Resolved.
  4. Click the Change History icon from left panel. 
The Change History of the Resolved Service Requests are displayed successfully. 
101652In the Daily Service Requests Report, the Subject column of the Service Request was displayed with HTML tags. 

Prerequisite

Convert an Incident to a Service Request.

Steps:

  1. Log in to the SummitAI application.
  2. Navigate to the Report > Service Request > Daily Service Requests Report.
The Subject column in Daily Service Requests Report no longer displays HTML tag. 
102593The Category Wise Incident report was not displayed for all the tickets.

Prerequisites:

  •  In User Master, select a user without location.
  • Select a Category for all Workgroups

Steps:

  1. Log in to the SummitAI application.
  2. Navigate to the Report > Service Request > Category Wise Incident
All the tickets now display the Category Wise Incident report successfully.
102463The configured fields in Log Service Request page were not displayed in the Service Request. 

Prerequisites:

  1. Log in to the SummitIAI application.
  2. Navigate to Request > Service Request List.
  3. Click the SR ID of the configured SR. 
The configured fields in Log Service Request are displayed successfully.
101188An approver encountered an error ‘Opps, Error Occurred’ message when opening an SR for approval. 

Prerequisites

  • Create a Catalog with fields including an attachment field.
  • Create a SR and attached an email with a symbol in the file name.

Steps:

  1. Log in to the SummitAI application as an Approver.
  2. Navigate to Request > Service Request List.
  3. Click the newly created SR ID hyperlink.
Approver can approve an SR even with the email with a symbol in the file name.
103186User Communication was not attached or displayed on the Service Request Details page and mails are moved to the unparsed configured folder.

Prerequisites:

  • Configure mailbox and notification parser.
  • Raise a Service Request (SR) through email.
  • Send an email to a configured mailbox to update the user communication.

Steps:

  1. Log in to SummitAI application as an Analyst.
  2. Navigate to Request > Service Request List, click the SR ID
  3. The Service Request Details page is displayed.
  4. Click the Communication tab. 
The user communication displayed successfully, and mails are moved to configured parsed folder.

Agentless Discovery

Issue ID

Issue DescriptionScenarioResolution
100820User was getting a server error while locating ESXi server using the Discovery option.

Prerequisites:

To upgrade Secure Shell (SSH) server to ESXi server for locating the assets, refer the following steps:

  1. Associate ESXi server with Secure Shell (SSH) server.

  2. Create root credentials for MONITORING ACCOUNT.

  3. Locate the server using User Credentials.
The user is not experiencing server-related issues, and ESXi server is getting discovered from the Discovery option. 


Known Issues 

This section describes the known issues detected by the SummitAI Dev and QA team in the release, Denali SP3 HF14.

Issue ID

Issue DescriptionScenarioWorkaround <if applicable>
88818

The value selected for the Priority is getting cleared after CAB Approval.

Prerequisite:

Configure a PIR Reviewer.

Bug Reproduction Steps:

Click Change > User > New Change Record.

Create a CR by selecting the Change Type as Emergency and e-CAB Approval Required as After Implementation.

Authorize the CR.

Implement the CR.

Approve the CR.

This issue occurs only when the CAB approver approves the CR.

NA
99798Software Deployment functionality was not working for FTP protocol with the latest 2.5.6.15 SAM Agent Version. 

Prerequisites: 

  1. Log in to SUMMIT Application with Admin module access. Have few tenant values configured with access to Asset Management module. 

  2. Software package should be configured/created with package source as 'FTP' with valid credentials. 

  3. SAM Agent should be configured. 

  4. End User machine should be in successful contact. 

Steps: 

  1. Log in to SUMMIT Application. 

  2. Initiate the software deployment of any software (For example, Safari browser) using Agent/Remote. 
NA
Issue

While trying to uninstall the TLS 1.2 agent from the control panel, a pop-up message “Network connect failed. Please contact Administrator “is displayed and TLS 1.2 agent was not getting uninstalled.

Work around: Using the Uninstall_SAM_SSI.exe, you can uninstall TLS 1.2 agent. (#87625)

Under the Asset Movement Details section of the Asset Transaction Details Report, the assets which are in In-Transit status and waiting for movement approval (such as Return From Repair movement approval, Send To Repair movement approval, and Assets waiting for Deactivation approval) are not getting displayed. (#86416)

Under the Checker Status column of the FIXED ASSET inventory page, When the Fixed Asset is allocated the Asset status is shown as Referred Back even though the Maker-Checker configuration is disable for the Allocate asset transaction. This issue occurred when the Maker-Checker configuration is enabled for the Deallocate and Deactivate Asset transactions and the Checker refers back the asset deactivation request.

In an ideal scenario, the Checker Status column of the FIXED ASSET inventory page must get cleared after allocating the In-Store asset that was referred back by the Checker for asset deactivation request. (#83900)

Mail Parser configured with O365 API cannot run on the summit Proxy Server, it can only run on the Summit Server. Email to ticket creation feature is not supported for the following configuration combination on the MAILBOX page.

 Server Type = O365 API

 Monitoring Source = Proxy Server 

Note: Email to ticket creation works when you select Server Type as O365 API and Monitoring Source as Summit Server.

The MAILBOX configuration page can be accessed using Admin > Advanced > Notifications > Mailbox. (#83831)

When the user re-login into the SummitAI application and performs the same action for the second time on the same page (Ex: MY APPOINTMENTS) and clicks SUBMIT, an error message “Error Occurred” is displayed. 

This issue is found when the user has logged into the SummitAI application using the Microsoft Internet Explorer browser (IE Version: 11.719.18362.0) (#82553).

Issue 1: Urgency and Impact values of Orchestration are not getting updated on the SR details page. Orchestration values should override the Catch & Dispatch values.

Pre-Requisites: 

In Catch & Dispatch configuration page, switch to Service Request Module and select Show As Recommendation checkbox for all.

In the Orchestration Configuration page, select Update if any one action fails in the On Failure drop-down list and keep the Do not update if value already exists checkbox unchecked.

Bug Reproduction Steps:

Navigate to Request > New Service Request.

Create an SR where Orchestration script is linked.

Navigate to Request > Service Request List page.

Access the same Service Request and apply the catch and dispatch value from CINDE Suggestion popup.

After Orchestration script fails, all Service Request details should update as per the Orchestration configuration.

Verify the Service Request details against Orchestration configuration values.


Issue 2: Similar issue was also found for the prerequisite of On Success criteria configuration being Resolve if all actions are successful. This paired with Do not update if value already exists check box not being selected led to a similar bug. (#83602)
SAM Agent unable to block the installed software’s, mapped in the Master profile though the same software is getting block when mapped with the normal profile of an Asset. The master profile should work as default when a normal profile is configured for the Asset. (#82494)

In the Universal Agent, Software installation is not working through Run Book Automation (RBA) script. (#83612)

After configuring the remediation Script as User-preference in the new Universal Agent, the Endpoint Automation (EPA) is not working and the EPA script is always displayed with In-progress status. (#83611)

Post the SAM agent update, the Software Silent Installation functionality using RBA script is not working. This issue is occurred when the Agent machine has two IP addresses (#83770)

The servers with IP Addresses 192.168.100.30, 192.168.100.100 servers, the Universal Agent parameter EPA, Patch Management, and RBA functionalities were not working. The application was showing the following error message (#82939):

Error Message: The underlying connection was closed: An unexpected error occurred on a send.

   at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request)

   at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)

   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

   at SAMAgent.Entwidgets.Service.GetRBAScripts(String sAssetInfo, String sProxyName, ProxyDetails _pxy)

   at SAMAgent.AssetDetails.Agent_RunbookAutomation.ExecuteRBA()

   at SAMAgent.Program.Main(String[] args)

 

When an AD Import record is modified on IE Version 11.719.18362.0, the error message is displayed as “Error Occurred” when you click SUBMIT button on the AD IMPORT page (Admin > Basic > Users > Import > AD Import) (#82733).

While raising a CR, if the Requestor is changed after selecting Category and Change Type, the Line Manager and Reporting Manager for the selected Requestor are not getting updated in the workflow.

But after submitting the CR, the Line Manager and Reporting Manager are updated in the workflow based on the selected Requestor.

Similarly, the same issue is happing while raising CR using a template too.

While importing data through the Import Excel option, the Include Sub-Customer value in the respective column can only be True or False for all the statuses in the excel sheet.

To import the excel navigate to:

SR: Request > Configuration > Others > SMS Notification > Select the Tenant > Select the IMPORT option under ACTIONS panel.

IM: Incident > Configuration > Others > SMS Notification > Select the Tenant > Select the IMPORT option under ACTIONS panel.

(#81164)

On the Incident Details/ Service Request Details page (Incident/ Request > User > Manage Incidents/Manage Service Requests > Incident List/Service Request List > Click an Incident ID/SR ID), click the Assigned To drop-down where analysts are displaying, but their availability status is not displayed (#78647).

Application is allowing the Administrators to save the Connector details though there is a validation message while updating the Connector details page. The Connector details page can be accessed from EDIT VIEW page (Operations > Configuration > Networks > View > Edit View > Select the required device from the list > Click the Connector on the Drawing Board > Click Edit Node to update the Connector details > Update the details with incorrect data to pop-up the validation message > Click SAVE).

(#81100)

After adding a new device on the Drawing Board of the EDIT VIEW page sometimes the position of the added device is not displaying correctly on the Drawing Board. The Edit VIEW page can be accessed using (Operations > Configuration > Networks > View > Edit View > Select the Tenant and other required details> Click Add Node icon and click on the empty space of the drawing board to add devices into the View > Click SUBMIT).

(#80641)

The following issues are there on the EDIT VIEW page (Operations > Configuration > Networks > View > Edit View > Click ADD NEW on the ACTIONS panel > On the DRAW VIEW page, select the Tenant and other required details > Click ADD DEVICE on the ACTIONS panel to add devices into the View > On the ADD DEVICE pop-up page, select the devices you want to add to the View and click SUBMIT) while adding a new device to the view:

The existing devices on the page are not getting displayed.

The validation message is not populating while submitting without selecting the devices.

(#80269)

When the Maker-Checker configuration is enabled for the Allocate action and Maker-Checker approval matrix is configured with two levels of approval, on sending the Allocated Assets for Checker’s approval, the following issues are observed:

On the FIXED ASSET page (Asset > User > Manage Asset > Asset Inventory > Click the FIXED icon under the SELECT THE ASSET TYPE section > Click FILTERS on the ACTIONS panel > Select Status as Allocated and provide data in all the other fields > click SUBMIT), duplicate Assets are displayed after the Checker approves the Assets sent for approval.

The Assets do not move to the second level of approval after the Assets are approved by the first level of Approver.

Prerequisites

Enable Maker-checker approval for Asset Allocate transaction. (Admin> Basic > Infrastructure > Tenant > Click Filters on the ACTION panel and select the Domain and click SUMBIT > On the TENANT page under the LIST section, select the Tenant for which you want to enable Maker Checker > Click CONFIGURE DETAILS on the ACTIONS panel > Click Asset Management under the MODULES section > select the check box of Enable Maker-Checker > Select Actions for Maker-Checker to Approve as  Allocate > Select the End Time value and click SUBMIT).

Configure No. of Approval level as 2 on the APPROVAL MATRIX page (Asset> Configuration > Others > Approval Matrix > On the ACTIONS panel, click ADD NEW > Specify the details > click SUBMIT).

Send Assets for approval for Allocate action (Asset > User > Manage Asset > Asset Inventory > On the ASSET INVENTORY page, under the SELECT THE ASSET TYPE section, click FIXED > Select the same Tenant for which the Maker-checker is enabled >  Click the In-Store hyperlink of the required Asset Category > Select the check box corresponding to the Asset you want to allocate > On the ACTIONS panel, click ALLOCATE > Specify the mandatory details to allocate the Asset and click SUBMIT).

Bug Reproduction Steps:

Login to the Application as Checker.

Click Asset > User > Manage Asset > Approvals Maker-checker Approval > Click Filters on the ACTIONS panel.

On the Filter pop-up page, select the Tenant and specify the required details.

Select the Assets that you want to approve and click APPROVE icon on the ACTIONS The APPROVE pop-up page is displayed.

On the APPROVE pop-up page, select the Approval Status as Approved to approve the Asset and click

Click Asset > User > Manage Asset > Asset Inventory > Click FIXED under the SELECT THE ASSET TYPE section > Click Filters on the ACTIONS

On the Filters pop-up page, select the Tenant, Select the Status as Allocated and specify required details.

Click SUBMIT.

Validate the data.

(#72171)

The GetBulletinBoard Mobile API request is used to retrieve Bulletin Board information. The User ID and Tenant Code are passed as the Request Parameters. In the API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is displayed. (#73031)

Prerequisites:

Configure Bulletin Boards for multiple Tenants.

Bug Reproduction Steps:

Log into the Application as an Administrator.

Configure a Bulletin Board. For more information, see Configuring Bulletins.

Send a POST request for the GetBulletinBoard API. Pass Tenant Code, in the Instance parameter and User ID in the UserID parameter.

Check API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is getting displayed.

On the ACTION DETAILS pop-up page, the Target ID is not showing in the Target column when Status of the Orchestration Workflow Script (other than the first Script) is In-Progress, and it is having Target Host Type mapped to From Previous Output value. However, the Target ID is displayed after the Script is executed successfully. (#73079)

Note: This issue is found in Incident Management, Work Order, and Service Request Management (SR) modules. Following bug reproduction steps are for the SR module:

Bug Reproduction Steps:

Log into the Application as an Administrator.

Select Admin > Advanced > Automation > Orchestration.

On the WORKFLOW LIST page, click the NEW

On the WORKFLOW CONFIGURATION pop-up page, select Module as Service Request, and specify other details to configure the Orchestration Workflow.

Map the Target Host Type to From Previous Output value for the scripts of the Orchestration Workflow.

Log out and log into the Application as an Administrator or as an Analyst.

Select Request > Manage Service Requests > Service Request List.

On the SERVICE REQUEST LIST page, specify the Filters and open an SR.

On the SERVICE REQUEST DETAILS page, click the ORCHESTRATION tab.

On the ORCHESTRATION tab, click the Script When the Script (other than the first Script) is in In Progress status, check the Target column details on the ACTION DETAILS pop-up page. The Target ID is not displaying in the Target column.

After successful execution of the Script (other than the first Script), click the Script hyperlink. Check the Target column details on the ACTION DETAILS pop-up page. Now, the Target ID is displaying in the Target column.

The previous Asset transaction details are not displayed under the Previous Transaction drop-down list on the PREVIOUS IMPORT DETAILS page (Asset > User > Manage Assets > Import > Import Asset > Specify all the details > Click SUBMIT), even though the Assets are approved by the Checker on the MAKER-CHECKER ASSET-APPROVAL page (Asset > User > Manage Assets > Approvals > Maker Checker Approval > Click Filters  on the ACTIONS panel > Specify the filter criteria to view the list of requests from the Maker > Select the Assets that you want to approve under the LIST section > Click APPROVE on the ACTIONS panel > Select the  Approval Status as Approved.) This issue is found when the Asset Maker Checker Configurations is enabled.

(#67240)

When a user opens any page in a new tab in the SaaS Environment, the Switch Tenant pop-up is displayed in all the pages. This issue occurs only when the user is using the Firefox private window/tab. (#72276)

On the ADMIN DETAILS page (Admin > Advanced > Password Management > Administrator > Click ADD NEW on the ACTIONS panel > Specify all the details > Click SUBMIT > Select the Domain Name on the LIST page), the Password field is not displaying the GUID or Encrypted ID of the password and the field is empty. This issue is found when the user is logging into the SummitAI application using Microsoft Internet Explorer browser.

On the Incident Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

On the Service Request Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Service Request > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and Multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

The configured Bulletin Board (Admin > Advanced > Notifications > Bulletin Board > Select the Tenant > Click ADD NEW to configure the Bulletin details > Click SUBMIT) is displayed on the END USER DASHBOARD page even if the user does not have access to the selected Tenant and Domain.

Overlapping of content is observed on the Pagination bar of all the pages having high amount of data (typically in the range of 5 digits).

Broken image of the logo is displayed in the application when the logo image is deleted from the APPLICATION SETTINGS page (Admin > Basic > Infrastructure > Application Settings).

Workaround: The users need to re-login to the SummitAI application after deleting the logo.

On the AUTO-RESOLUTION SERVICE REQUEST CONFIGURATION and AUTO-RESOLUTION INCIDENT CONFIGURATION page (Admin > Basic > Infrastructure > Tenant > Select Domain > Select Tenant which is configured with Service Request/ Incident Management module > Click CONFIGURE DETAILS on the ACTIONS panel > Under the For End Users tab, select a reason form the Enable Reminder to Callers for Pending Reasons drop-down list > Enable Auto-Resolve Service Requests/ Auto-Resolve Incidents check box > Click Set Fields for Auto-Resolving Service Requests/ Set Fields for Auto-Resolving Incidents link), the users can set the auto-resolution criteria by specifying only white space (not numbers and alphabets) in the Response SLA Reason, Resolution SLA Reason, and Solution fields.

The following issues are observed in BI Custom Reports:

When a user downloads the report (in any format), the data is displayed with hyperlinks.

When a user places the mouse cursor on the count link, the tooltip is displayed as [Object Object].

In the exported report, report name is displayed with '+' instead of space.

The Change Record is not created when the CR Requester and Customer Approver are same. This issue occurs even though Do Not allow Customer Approval of CR check box is selected on the Change Management TENANT configuration page. This issue occurs only for the first time when the Tenant is configured.

Workaround: The Administrator needs to unselect and again select the Do Not allow Customer Approval of CR on the Change Management TENANT configuration page (Admin > Basic > Infrastructure > Tenant > Select the respective Tenant for which this issue is occurring > Click CONFIGURE DETAILS on the ACTIONS panel > Enable Do Not allow Customer Approval of CR check box and click SUBMIT > Clear Do Not allow Customer Approval of CR check box and then click SUBMIT, again).

The new SLA Value of an Incident is not displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident) when an incident is moved from New status to In-Progress using Notification Services.

The Pending Reason of an incident is still displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident), when an Orchestration Script fails and the respective Incident is moved back from Pending to In-Progress.

The notification e-mails related to escalation and jobs are triggered only in English language irrespective of the configured language on the NOTIFICATION TEMPLATE page for all the modules (Admin> Advanced> Notification> Notification Template> Select a Tenant > Click ADD NEW > Specify all the required fields > Click SUBMIT).